I would appreciate a copy of one of these messages so I can see what is happening in detail.   Please send me a copy of a message attached to a message addressed to irelam@telus.net

Thanks,

      Martin

First, I'm using the German edition of v4.41 on XP SP2, installed on 07-05-05, so a while ago. Also checked this in the English client by using the -x EN parameter, the problem persisted.

Now to the problem: For about two weeks now, every time I select "Show pictures (HTML only)" in a mail, it starts downloading the images, but after a few seconds stops that and switches to a HTML source display of the mail. The mouse pointer changes to the hourglass icon, but otherwise the client remains completely responding.
Closing the mail and re-opening it often displays the first few images, though that of course doesn't help on mails with 10+ images.

Tried searching these forums, but couldn't find anything on this problem.

 
Thanks in advance for any help,

Daniel

Seeing the source html is the result of Bearhtml terminating on a severe error, and as a last resort is showing the source in case you can extract anything useful (unlikely). The problem is probably a corrupt graphics file. I suggest you turn off remote graphics automatic downloading (in Pegasus Mail menus goto Tools/Options/Incoming Mail/Message Reader and select " manual downloading".  Now open the message and you should see gray boxes where images would be, but the text of the message should appear ok.

If you still want to see the graphics (to confirm a problem)  just key in Shift + Ctrl + U to force downloading.  If that fails the message is useless.

If the message is a business communication such as an invoice or contract, I suggest you ask the sender to re-transmit his message.

Martin

[quote user="irelam"]The problem is probably a corrupt graphics file. [/quote]

Having corrupt files sounds unlikely, as it happens on every mail with images, from different senders. Saving the mail to a file and opening it in a browser shows all images just fine.

[quote user="irelam"]I suggest you turn off remote graphics automatic downloading (in Pegasus Mail menus goto Tools/Options/Incoming Mail/Message Reader and select " manual downloading".[/quote]

Ok I did not explicitly say automatic downloading was off, but I referred to the option to manually download and display images, so yes, it is set to manual downloading. It's nothing serious, as mentioned if I'd need to e.g. print the mail with images, I could open it in a browser, but it's rather annoying.

Since it's only happening recently, I hoped to find help here.

As  you have not upgraded to Pegasus Mail 4.50 PB1  or better yet, please add the following line to your Bearhtml.ini (Bearhtml 4.5+):

WantUrlRequest=No

There is a known problem in Pegasus Mail with dynamically produced graphics files. This will prevent these files from being downloaded. You will instead get a gray box where the image would have appeared. If you need to see the graphic, you will have to call your browser to do the html display outside of Pegasus Mail.

Martin

[quote user="irelam"]WantUrlRequest=No[/quote]

Closed Pegasus, changed the .ini, restarted, no effect...

checked the affected mails for dynamically produced images, in one case only the last of 40 images was one of those, a blank pixel one even, so I guess the loading happens simultaneously, as the counter while loading only got down to 39 before switching to blank HTML.

Considered just updating to 4.5, but I'm already running enough betas, and with something important as mails, I don't want to take unnecessary risks just for fixing an annoyance.