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Folder in use by other connection - duplicated emails

Is it possible to delete the email with our external daemon, when we append the mail to another inbox?

 Yes, no and maybe.  MercuryI does not support deletion of a message via IMAP4 when there are multiple connections.  It will be marked for deletion but will not actually be purged until the last connection is closed.  You of course can use a daemon to delete the actual CNM file but I'm not all that sure how the IMAP4 clients will handle deletion of the message file without cache corruption of some sort.

 

<blockquote><p><span style=""><font size="3"><font face="Calibri">Is it possible to delete the email with our external daemon, when we append the mail to another inbox?</font></font></span></p></blockquote><p> Yes, no and maybe.  MercuryI does not support deletion of a message via IMAP4 when there are multiple connections.  It will be marked for deletion but will not actually be purged until the last connection is closed.  You of course can use a daemon to delete the actual CNM file but I'm not all that sure how the IMAP4 clients will handle deletion of the message file without cache corruption of some sort. </p><p> </p>

Hi,

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we got here a problem with an double access to an imap inbox.

 

Our goal is, to automatically distribute emails from one inbox to another. The distribution will coordinated through a daemon, which is integrated in our telephony server.

 

The daemon first get an email from a specified mailbox  for example service@company.de . Now it checks which agents are available to distribute the email to them.

 

The daemon now uses append to transport the email to the first inbox. If the agent don’t take the email out of this inbox, the daemon will append the email to another inbox of an available agent. Here our problem starts.

 

Now we want to delete email from the inbox but this is not possible because the Outlook client ”locks” the access to the inbox. So we only duplicate the email from inbox to inbox.  Error with telnet (Folder in use by other connection)

 

Is it possible to delete the email with our external daemon, when we append the mail to another inbox?

 

Thanks Mark

&lt;P class=MsoNormal style=&quot;MARGIN: 0cm 0cm 0pt&quot;&gt;&lt;SPAN lang=EN-US style=&quot;mso-ansi-language: EN-US&quot;&gt;&lt;FONT size=3&gt;&lt;FONT face=Calibri&gt;Hi,&lt;/FONT&gt;&lt;/FONT&gt;&lt;/SPAN&gt;&lt;/P&gt; &lt;P class=MsoNormal style=&quot;MARGIN: 0cm 0cm 0pt&quot;&gt;&lt;SPAN lang=EN-US style=&quot;mso-ansi-language: EN-US&quot;&gt;&lt;?xml:namespace prefix = o ns = &quot;urn:schemas-microsoft-com:office:office&quot; /&gt;&lt;o:p&gt;&lt;FONT face=Calibri size=3&gt;&amp;nbsp;&lt;/FONT&gt;&lt;/o:p&gt;&lt;/SPAN&gt;&lt;/P&gt; &lt;P class=MsoNormal style=&quot;MARGIN: 0cm 0cm 0pt&quot;&gt;&lt;SPAN lang=EN-US style=&quot;mso-ansi-language: EN-US&quot;&gt;&lt;FONT size=3&gt;&lt;FONT face=Calibri&gt;we got here a problem with an double access to an imap inbox.&lt;o:p&gt;&lt;/o:p&gt;&lt;/FONT&gt;&lt;/FONT&gt;&lt;/SPAN&gt;&lt;/P&gt; &lt;P class=MsoNormal style=&quot;MARGIN: 0cm 0cm 0pt&quot;&gt;&lt;SPAN lang=EN-US style=&quot;mso-ansi-language: EN-US&quot;&gt;&lt;o:p&gt;&lt;FONT face=Calibri size=3&gt;&amp;nbsp;&lt;/FONT&gt;&lt;/o:p&gt;&lt;/SPAN&gt;&lt;/P&gt; &lt;P class=MsoNormal style=&quot;MARGIN: 0cm 0cm 0pt&quot;&gt;&lt;SPAN lang=EN-US style=&quot;mso-ansi-language: EN-US&quot;&gt;&lt;FONT size=3&gt;&lt;FONT face=Calibri&gt;Our goal is, to automatically distribute emails from one inbox to another. The distribution will coordinated through a daemon, which is integrated in our telephony server. &lt;o:p&gt;&lt;/o:p&gt;&lt;/FONT&gt;&lt;/FONT&gt;&lt;/SPAN&gt;&lt;/P&gt; &lt;P class=MsoNormal style=&quot;MARGIN: 0cm 0cm 0pt&quot;&gt;&lt;SPAN lang=EN-US style=&quot;mso-ansi-language: EN-US&quot;&gt;&lt;o:p&gt;&lt;FONT face=Calibri size=3&gt;&amp;nbsp;&lt;/FONT&gt;&lt;/o:p&gt;&lt;/SPAN&gt;&lt;/P&gt; &lt;P class=MsoNormal style=&quot;MARGIN: 0cm 0cm 0pt&quot;&gt;&lt;SPAN lang=EN-US style=&quot;mso-ansi-language: EN-US&quot;&gt;&lt;FONT face=Calibri size=3&gt;The daemon first get an email from a specified mailbox &amp;nbsp;for example &lt;/FONT&gt;&lt;FONT face=Calibri size=3&gt;&lt;A href=&quot;mailto:service@company.de&quot;&gt;service@company.de&lt;/A&gt;&lt;/FONT&gt;&lt;FONT size=3&gt;&lt;FONT face=Calibri&gt; . Now it checks which agents are available to distribute the email to them. &lt;o:p&gt;&lt;/o:p&gt;&lt;/FONT&gt;&lt;/FONT&gt;&lt;/SPAN&gt;&lt;/P&gt; &lt;P class=MsoNormal style=&quot;MARGIN: 0cm 0cm 0pt&quot;&gt;&lt;SPAN lang=EN-US style=&quot;mso-ansi-language: EN-US&quot;&gt;&lt;o:p&gt;&lt;FONT face=Calibri size=3&gt;&amp;nbsp;&lt;/FONT&gt;&lt;/o:p&gt;&lt;/SPAN&gt;&lt;/P&gt; &lt;P class=MsoNormal style=&quot;MARGIN: 0cm 0cm 0pt&quot;&gt;&lt;SPAN lang=EN-US style=&quot;mso-ansi-language: EN-US&quot;&gt;&lt;FONT size=3&gt;&lt;FONT face=Calibri&gt;The daemon now uses append to transport the email to the first inbox. If the agent don&rsquo;t take the email out of this inbox, the daemon will append the email to another inbox of an available agent. Here our problem starts. &lt;o:p&gt;&lt;/o:p&gt;&lt;/FONT&gt;&lt;/FONT&gt;&lt;/SPAN&gt;&lt;/P&gt; &lt;P class=MsoNormal style=&quot;MARGIN: 0cm 0cm 0pt&quot;&gt;&lt;SPAN lang=EN-US style=&quot;mso-ansi-language: EN-US&quot;&gt;&lt;o:p&gt;&lt;FONT face=Calibri size=3&gt;&amp;nbsp;&lt;/FONT&gt;&lt;/o:p&gt;&lt;/SPAN&gt;&lt;/P&gt; &lt;P class=MsoNormal style=&quot;MARGIN: 0cm 0cm 0pt&quot;&gt;&lt;SPAN lang=EN-US style=&quot;mso-ansi-language: EN-US&quot;&gt;&lt;FONT size=3&gt;&lt;FONT face=Calibri&gt;Now we want to delete email from the inbox but this is not possible because the Outlook client&lt;SPAN style=&quot;COLOR: #1f497d&quot;&gt; &rdquo;&lt;/SPAN&gt;locks&lt;SPAN style=&quot;COLOR: #1f497d&quot;&gt;&rdquo;&lt;/SPAN&gt; the access to the inbox. So we only duplicate the email from inbox to inbox. &amp;nbsp;Error with telnet (&lt;SPAN style=&quot;COLOR: #1f497d&quot;&gt;Folder in use by other connection)&lt;/SPAN&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/FONT&gt;&lt;/FONT&gt;&lt;/SPAN&gt;&lt;/P&gt; &lt;P class=MsoNormal style=&quot;MARGIN: 0cm 0cm 0pt&quot;&gt;&lt;SPAN lang=EN-US style=&quot;mso-ansi-language: EN-US&quot;&gt;&lt;o:p&gt;&lt;FONT face=Calibri size=3&gt;&amp;nbsp;&lt;/FONT&gt;&lt;/o:p&gt;&lt;/SPAN&gt;&lt;/P&gt; &lt;P class=MsoNormal style=&quot;MARGIN: 0cm 0cm 0pt&quot;&gt;&lt;SPAN lang=EN-US style=&quot;mso-ansi-language: EN-US&quot;&gt;&lt;FONT size=3&gt;&lt;FONT face=Calibri&gt;Is it possible to delete the email with our external daemon, when we append the mail to another inbox?&lt;/FONT&gt;&lt;/FONT&gt;&lt;/SPAN&gt;&lt;/P&gt; &lt;P class=MsoNormal style=&quot;MARGIN: 0cm 0cm 0pt&quot;&gt;&lt;SPAN lang=EN-US style=&quot;mso-ansi-language: EN-US&quot;&gt;&lt;FONT size=3&gt;&lt;FONT face=Calibri&gt;&lt;/FONT&gt;&lt;/FONT&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt; &lt;P class=MsoNormal style=&quot;MARGIN: 0cm 0cm 0pt&quot;&gt;&lt;SPAN lang=EN-US style=&quot;mso-ansi-language: EN-US&quot;&gt;&lt;FONT size=3&gt;&lt;FONT face=Calibri&gt;Thanks&amp;nbsp;Mark&lt;/FONT&gt;&lt;/FONT&gt;&lt;/SPAN&gt;&lt;/P&gt;
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