edit: I deleted my question, because it was not longer relevant

Hello,

 I've been a Pegasus Mail user since 2001 and I've always managed to figure out the answers to my problems by myself.  But now, I don't know what to do with this.  

 Recently, some of the emails I receive containing foreign characters (I get many emails in French and some in German) do not show the accents or particulars, but in place of the accents, I get interrogation marks or other characters (&#... etc).   These seem variable, for example, today I received an email where all the accents (é,è) appeared as "?".  But in other emails they appear differently according to the particular accent.  And other times they appear normally as they should.

 I'm using the  latest 4.41 version.  Is there an extra download or a plug-in I need ?  I did not have this problem before.

 Thanks for any insight some of you could give me.

Joanne Champagne

[quote user="Joanne"]

Hello,

 I've been a Pegasus Mail user since 2001 and I've always managed to figure out the answers to my problems by myself.  But now, I don't know what to do with this.  

 Recently, some of the emails I receive containing foreign characters (I get many emails in French and some in German) do not show the accents or particulars, but in place of the accents, I get interrogation marks or other characters (&#... etc).   These seem variable, for example, today I received an email where all the accents (é,è) appeared as "?".  But in other emails they appear differently according to the particular accent.  And other times they appear normally as they should.

Not sure what to tell you except to tell you to change the font you are using to one that supports Unicode like Tahoma or Ariel MS Unicode.

 I'm using the  latest 4.41 version.  Is there an extra download or a plug-in I need ?  I did not have this problem before.

 Thanks for any insight some of you could give me.

Joanne Champagne

It sounds like the sender is using the wrong charset definition. I would bet they are using iso-8859-1 (US Ascii, no accents etc)  They need to be using charset CP1252 instead.

To check, open the message and select the Raw View tab at the top of the message. In the listed content you will probably find a line like:

Content-Type: text/plain;    charset="iso-8859-1"  or Content-Type: text/html;    charset="iso-8859-1"

Martin

Thanks to both Mr Stephenson and Martin for taking the time to answer. 

 - I'm already using Tahoma, so the font is probably not the origin of the problem.

- But as far as the charset is concerned, maybe there's something there.   ALL types of messages I receive, - those that show the accents as they should be and those who don't -  they ALL have this SAME mention in the raw view as far as content is concerned:

Content-Type: text/plain; charset=iso-8859-1

 The difference is that those messages that have the accents as they should have this extra mention:

Content-Type: text/plain; charset=iso-8859-1
Content-Transfer-Encoding: quoted-printable 

So it would seem that the problem has nothing to do with a setting of Pegasus, but by the way the message is encoded by the sender.

Yes ?  

Am I making any sense ?

[quote user="Joanne"]Thanks to both Mr Stephenson and Martin for taking the time to answer. 

 - I'm already using Tahoma, so the font is probably not the origin of the problem.

- But as far as the charset is concerned, maybe there's something there.   ALL types of messages I receive, - those that show the accents as they should be and those who don't -  they ALL have this SAME mention in the raw view as far as content is concerned:

Content-Type: text/plain; charset=iso-8859-1

 The difference is that those messages that have the accents as they should have this extra mention:

Content-Type: text/plain; charset=iso-8859-1
Content-Transfer-Encoding: quoted-printable 

So it would seem that the problem has nothing to do with a setting of Pegasus, but by the way the message is encoded by the sender.

Yes ?  

Yes.  This ISO set does handle many accented characters if they are actually using an editor that creates ISO-8859-1 characters.  In many cases though they are using an application (generally from MS) that uses the  WINDOW-125x character sets and then calls them ISO-8859-1 characters. They are not the same.  The quoted-printable encoding though encodes the 8-bit text and so this is not a problem.

Am I making any sense ?

Yes, the problem is not a problem in WinPMail but a problem with the senders setup.