As the users were added from within Mercury this should not be needed:

"Mercury saves changes made by its own user dialog as soon as you click OK, so we recommend that you do all your user administration from within Mercury." (Mercury help)

I added a new user here and there was no problem to access the new mailbox with POP3 directly without restart.

Do you run any kind of anti-virus software that might interfere with Mercury's access to the mailbox directories?

/Rolf 

Hello,

       I'm running Merc/32 4.62.  Everything has been working perfectly with my install.  Recently, I added 4 new accounts via the manage user menu option in Merc/Loader.  These accounts were no different than others I had created a while ago.  I verified that the MAIL directories were created and that the PASSWD.PM file was there and they were.

 My issue is when I try to access the accounts initially (for the very first time).  I continually get either an invalid user or wrong password error even though I made sure they are correct.  I have tried them from various clients (not Pegasus, tho') and even a Squirrelmail webserver.

My questions are: Any ideas what could be wrong? and Could it have something to do with accessing the accounts via IMAP (I haven't tried an initial logon via pop yet...).

I looked in the IMAP log and it shows me a "User password incorrect" error each time, even though it IS correct.

Any thoughts would be greatly appreciated!

 -Norman

 My issue is when I try to access the accounts initially (for the very

first time).  I continually get either an invalid user or wrong

password error even though I made sure they are correct.  I have tried

them from various clients (not Pegasus, tho') and even a Squirrelmail

webserver.

Did you use CTRL+Configuration+Manage local users or reboot Mercury/32 after making the additions?