Community Discussions and Support
TIFF Strips too long/Tiff image processing error

Yes, this does the trick... Previewing is still not possible as the error remains, but the attachment can be saved now.

Great!

This is why I like Pegasus so much.... Thanks.

<p>Yes, this does the trick... Previewing is still not possible as the error remains, but the attachment can be saved now.</p><p>Great!</p><p>This is why I like Pegasus so much.... Thanks. </p>

Hi All,

I did receive an e-mail with a scanned attachment in TIFF-format. The attachment has a size of abt 4 Mb (extracted with Thunderbird).

When I try to open this e-mail I get a pop-up window with a "Tiff image processing error" and the title of this pop-up shows: "TIFF Strips too long". When I click OK, the message opens, however no attachments are shown. I miss "multipart" information in the header in the Raw view, but don't know if it that's important. I do have the following information in the header:

Content-class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: image/tiff;
    name="name.TIF"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
    filename="name.TIF"

 

I think it has been e-mailed directly from a scanner. What is going on here? Is it possible to add manually (in the *.cnm) the information that Pegasus needs (if Pegasus is missing something) to extract the attachment? When I forward the message from Thunderbird it does not get solved.

I had an issue lately with some attachments getting corrupt in our mailserver, this has been solved by editting the cnm file, (some extra spaces where inserted where they shouldn't).


Well, I hope I have been clear enough and given enough information. It has been tested on 4.41 and 4.50 PB1.

 

Thanks

 

 

<p>Hi All,</p><p>I did receive an e-mail with a scanned attachment in TIFF-format. The attachment has a size of abt 4 Mb (extracted with Thunderbird).</p><p>When I try to open this e-mail I get a pop-up window with a "Tiff image processing error" and the title of this pop-up shows: "TIFF Strips too long". When I click OK, the message opens, however no attachments are shown. I miss "multipart" information in the header in the Raw view, but don't know if it that's important. I do have the following information in the header:</p><p style="margin-left: 40px;">Content-class: urn:content-classes:message MIME-Version: 1.0 Content-Type: image/tiff;     name="name.TIF" Content-Transfer-Encoding: base64 Content-Disposition: attachment;     filename="name.TIF"  </p><p>I think it has been e-mailed directly from a scanner. What is going on here? Is it possible to add manually (in the *.cnm) the information that Pegasus needs (if Pegasus is missing something) to extract the attachment? When I forward the message from Thunderbird it does not get solved. </p><p>I had an issue lately with some attachments getting corrupt in our mailserver, this has been solved by editting the cnm file, (some extra spaces where inserted where they shouldn't). </p><p> Well, I hope I have been clear enough and given enough information. It has been tested on 4.41 and 4.50 PB1.</p><p> </p><p>Thanks </p><p> </p><p> </p>

Content-class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: image/tiff;
    name="name.TIF"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
    filename="name.TIF"
For some reason the TER cannot handle this TIFF file.  Since it is base64 encoded you can extract the TIFF directly from the CNM file in the new mail folder with one of the base64 utilities.  Could you send a copy of this message to techsupp@tstephenson.com for analysis?  You should zip up the CNM file and send it as an attachment.
<blockquote>Content-class: urn:content-classes:message MIME-Version: 1.0 Content-Type: image/tiff;     name="name.TIF" Content-Transfer-Encoding: base64 Content-Disposition: attachment;     filename="name.TIF"</blockquote>For some reason the TER cannot handle this TIFF file.  Since it is base64 encoded you can extract the TIFF directly from the CNM file in the new mail folder with one of the base64 utilities.  Could you send a copy of this message to techsupp@tstephenson.com for analysis?  You should zip up the CNM file and send it as an attachment.

[quote user="Thomas R. Stephenson"]

For some reason the TER cannot handle this TIFF file.  Since it is base64 encoded you can extract the TIFF directly from the CNM file in the new mail folder with one of the base64 utilities.  Could you send a copy of this message to techsupp@tstephenson.com for analysis?  You should zip up the CNM file and send it as an attachment.
[/quote]

Is it a stupid question asking wath TER is, and where I can find base64 utilities (Google I guess [:P])

The file is sent.

 

Thanks.

<p>[quote user="Thomas R. Stephenson"]</p><p>For some reason the TER cannot handle this TIFF file.  Since it is base64 encoded you can extract the TIFF directly from the CNM file in the new mail folder with one of the base64 utilities.  Could you send a copy of this message to techsupp@tstephenson.com for analysis?  You should zip up the CNM file and send it as an attachment. [/quote]</p><p>Is it a stupid question asking wath TER is, and where I can find base64 utilities (Google I guess [:P]) </p><p>The file is sent.</p><p> </p><p>Thanks. </p>

Is it a stupid question asking wath TER is, and where I can find base64 utilities

The TER is the Text Editor Reader from Subsystems.com that David uses in PMail.   The BearHTML views the HTML text but the TER is used for all attachments. 

There are all sorts utilities found when you do a Yahoo search on "base64 decoder"  I can't recommend one since the one I use is an old 16 bit version of WinCode.  ;-)

 

<blockquote>Is it a stupid question asking wath TER is, and where I can find base64 utilities</blockquote><p>The TER is the Text Editor Reader from Subsystems.com that David uses in PMail.   The BearHTML views the HTML text but the TER is used for all attachments.  </p><p>There are all sorts utilities found when you do a Yahoo search on "base64 decoder"  I can't recommend one since the one I use is an old 16 bit version of WinCode.  ;-) </p><p>  </p>

You should be able to save the attachment to your hard drive.  Then try opening it with some application like Irfanview. Does it open ok?

Martin

<p>You should be able to save the attachment to your hard drive.  Then try opening it with some application like Irfanview. Does it open ok?</p><p>Martin </p>

The problem is that no attachment is available when opening the message. So the attachment cannot be saved. Problem might be that there's no text in the body....

As I allready mentioned, I  was able to extract the attachment with Thunderbird (bounced via Pegasus), the attachment is OK.

 

By the way Thomas, thanks for pointing me to base64 utilities, I won't need Thunderbird a next time...

<p>The problem is that no attachment is available when opening the message. So the attachment cannot be saved. Problem might be that there's no text in the body....</p><p>As I allready mentioned, I  was able to extract the attachment with Thunderbird (bounced via Pegasus), the attachment is OK.</p><p> </p><p>By the way Thomas, thanks for pointing me to base64 utilities, I won't need Thunderbird a next time... </p>

[quote user="VER"]

The problem is that no attachment is available when opening the message. So the attachment cannot be saved. Problem might be that there's no text in the body....

As I allready mentioned, I  was able to extract the attachment with Thunderbird (bounced via Pegasus), the attachment is OK.

 

By the way Thomas, thanks for pointing me to base64 utilities, I won't need Thunderbird a next time...

[/quote]

 

PMail does not understand the base64 only message body, it needs to be forced to display the attachment.  Right click on the message, select properties, select "Contains data in multipart MIME format" and then you should be able to see the attachment in the attachment tab.

 

[quote user="VER"]<p>The problem is that no attachment is available when opening the message. So the attachment cannot be saved. Problem might be that there's no text in the body....</p><p>As I allready mentioned, I  was able to extract the attachment with Thunderbird (bounced via Pegasus), the attachment is OK.</p><p> </p><p>By the way Thomas, thanks for pointing me to base64 utilities, I won't need Thunderbird a next time... </p><p>[/quote]</p><p> </p><p>PMail does not understand the base64 only message body, it needs to be forced to display the attachment.  Right click on the message, select properties, select "Contains data in multipart MIME format" and then you should be able to see the attachment in the attachment tab.</p><p> </p>
live preview
enter atleast 10 characters
WARNING: You mentioned %MENTIONS%, but they cannot see this message and will not be notified
Saving...
Saved
With selected deselect posts show selected posts
All posts under this topic will be deleted ?
Pending draft ... Click to resume editing
Discard draft