Hi All,
I did receive an e-mail with a scanned attachment in TIFF-format. The attachment has a size of abt 4 Mb (extracted with Thunderbird).
When I try to open this e-mail I get a pop-up window with a "Tiff image processing error" and the title of this pop-up shows: "TIFF Strips too long". When I click OK, the message opens, however no attachments are shown. I miss "multipart" information in the header in the Raw view, but don't know if it that's important. I do have the following information in the header:
Content-class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: image/tiff;
name="name.TIF"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename="name.TIF"
I think it has been e-mailed directly from a scanner. What is going on here? Is it possible to add manually (in the *.cnm) the information that Pegasus needs (if Pegasus is missing something) to extract the attachment? When I forward the message from Thunderbird it does not get solved.
I had an issue lately with some attachments getting corrupt in our mailserver, this has been solved by editting the cnm file, (some extra spaces where inserted where they shouldn't).
Well, I hope I have been clear enough and given enough information. It has been tested on 4.41 and 4.50 PB1.
Thanks
<p>Hi All,</p><p>I did receive an e-mail with a scanned attachment in TIFF-format. The attachment has a size of abt 4 Mb (extracted with Thunderbird).</p><p>When I try to open this e-mail I get a pop-up window with a "Tiff image processing error" and the title of this pop-up shows: "TIFF Strips too long". When I click OK, the message opens, however no attachments are shown. I miss "multipart" information in the header in the Raw view, but don't know if it that's important. I do have the following information in the header:</p><p style="margin-left: 40px;">Content-class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: image/tiff;
&nbsp;&nbsp;&nbsp; name="name.TIF"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
&nbsp;&nbsp;&nbsp; filename="name.TIF"
&nbsp;</p><p>I think it has been e-mailed directly from a scanner. What is going on here? Is it possible to add manually (in the *.cnm) the information that Pegasus needs (if Pegasus is missing something) to extract the attachment? When I forward the message from Thunderbird it does not get solved.
</p><p>I had an issue lately with some attachments getting corrupt in our mailserver, this has been solved by editting the cnm file, (some extra spaces where inserted where they shouldn't). </p><p>
Well, I hope I have been clear enough and given enough information. It has been tested on 4.41 and 4.50 PB1.</p><p>&nbsp;</p><p>Thanks
</p><p>&nbsp;</p><p>&nbsp;</p>