[quote user="blallen58"]

here is a copy of the log file:

T 20090317 114334 840 Begin processing job MO000004 from postmaster@ecbhlme.org
E 20090317 114334 840 530 5.7.0 Must issue a STARTTLS command first. 9sm2166941yxs.6
[/quote]This suggests that you do not have the security settings correct[quote]

T 20090317 142642 6ac Begin processing job MO001E26 from postmaster@localhost
E 20090317 142647 6ac 550 5.7.1 Unable to relay[/quote]This will be a problem. Email addresses with a domain part of "localhost" will get rejected. You need to have a proper domain part.

[quote]T 20090317 142647 6ac Begin processing job MO000002 from postmaster@ecbhlme.org
E 20090317 142657 6ac 550 5.7.1 Unable to relay[/quote]As well as authenticating correctly, you will need to set up your Gmail account to relay mail for the given addresses.[quote]
T 20090317 160734 6ac Established ESMTP connection to 192.168.10.15
T 20090317 160734 6ac Begin processing job MO001E2D from postmaster@localhost
T 20090317 160734 6ac MAIL FROM:<postmaster@localhost> SIZE=370
T 20090317 160734 6ac 250 2.1.0 Sender OK
T 20090317 160734 6ac RCPT TO:<ballen@ecbhlme.org>
T 20090317 160734 6ac 250 2.1.5 Recipient OK
T 20090317 160734 6ac Job MO001E2D from postmaster@localhost processed OK.
T 20090317 160807 6ac Established ESMTP connection to 192.168.10.15
T 20090317 160807 6ac Begin processing job MO001E2F from postmaster@localhost
T 20090317 160807 6ac MAIL FROM:<postmaster@localhost> SIZE=363
T 20090317 160807 6ac 250 2.1.0 Sender OK
T 20090317 160807 6ac RCPT TO:<ballen@ec.rr.com>
E 20090317 160812 6ac 550 5.7.1 Unable to relay

[/quote]

If you go into the MercuryC config menu & enable session logging you will get a transcript of the actual exchange of messages between the client and server, which is usually a lot more helpful than the General Log. (Also remember to turn it off after troubleshooting as it eats disk space fairly rapidly.)

I am very new to Mecury Mail and I am having problems with it that I do not understand.  I have done alot of reading the past three days and have yet to come up with an answer.  Here is what I have done.

I have a website for our organization that is run by Joomla! 1.5  I have installed an extension called DT Register that allows people to register online for trainings that we put on.   The program then sends a confirmation email to the person.

I use server 2003 to run the website and xampp to run joomla.  I have taken out the original Mercury Mail that came with xampp and installed 4.62 version of Mercury Mail.  All I need is for the email to be relayed to the person signing up to the class.  When I do a test message using Mercury  I get back the error FF servicing queue.

I have set up a gmail account to be the smtp relay  and in the MercuryC protocol I have placed these setting

smtp.gmail.com

connection type port 465 SSL STARTTLS

and entered the user name and password. 

What am I missing here.

> I use server 2003 to run the website and xampp to run joomla.  I have taken out the original Mercury Mail that came with xampp and installed
> 4.62 version of Mercury Mail.  All I need is for the email to be relayed to the person signing up to the class.  When I do a test message using Mercury  I get back the error FF servicing queue.

Error FF generally means it cannot connect to the host.  Turn on session logging in MercuryC to get a complete log of the process.  Might be that something is blocking Mercury/32 access to the internet.  Firewall?

>
> I have set up a gmail account to be the smtp relay  and in the MercuryC protocol I have placed these setting
>
> smtp.gmail.com
>
> connection type port 465 SSL STARTTLS
>
> and entered the user name and password.
>
> What am I missing here.

Not sure, this is what I use and both work for me in MercuryC

(b) -SMTP STARTTLS -

  Server host name: smtp.gmail.com
  Server TCP/IP port: 587
  SSL/TLS: via STARTTLS
  SMTP Authentication: Login to the SMTP server using POP3 username/password

(c) - SMTP via SSL -

  Server host name: smtp.gmail.com
  Server TCP/IP port: 465
  SSL/TLS: via direct ssl connection
  SMTP Authentication: Login to the SMTP server using POP3 username/password

Okay I have made the changes you have suggested along with these changes I found on the internet.

http://www.zoe.vc/2008/mercury-mail-transport-system-fur-externe-mail-konfigurieren/?lan=english

I still get the errorr FF sevicing queue

So I am again at a lose as to what to do next.  Is there some sort of config file that I can post that might help with determing the problem?

I changed the Server Host name to our internal exchange server IP address and it will send mail to internal staff.  But when I try to send and email to an external address I get  error 550 5.7.1 unable to relay.  Do you know what this is about?

[quote user="Thomas R. Stephenson"]Turn on session logging in MercuryC to get a complete log of the process.
[/quote]

here is a copy of the log file:

T 20090317 114334 840 Begin processing job MO000004 from postmaster@ecbhlme.org
E 20090317 114334 840 530 5.7.0 Must issue a STARTTLS command first. 9sm2166941yxs.6
E 20090317 114948 840 Error connecting to smtp.gmail.com.
E 20090317 115505 d90 Error connecting to smtp.gmail.com.
E 20090317 121955 d90 Error connecting to smtp.gmail.com.
E 20090317 122507 d90 Error connecting to smtp.gmail.com.
E 20090317 124956 d90 Error connecting to smtp.gmail.com.
E 20090317 125538 d90 Error connecting to smtp.gmail.com.
E 20090317 132027 d90 Error connecting to smtp.gmail.com.
E 20090317 132609 d90 Error connecting to smtp.gmail.com.
E 20090317 135058 d90 Error connecting to smtp.gmail.com.
E 20090317 135641 d90 Error connecting to smtp.gmail.com.
E 20090317 135904 280 Error connecting to smtp.gmail.com.
E 20090317 140250 594 Error connecting to smtp.gmail.com.
E 20090317 142127 594 Error connecting to smtp.gmail.com.
E 20090317 142332 594 Error connecting to smtp.gmail.com.
T 20090317 142539 6ac Begin processing job MO001E24 from postmaster@localhost
T 20090317 142539 6ac Job MO001E24 from postmaster@localhost processed OK.
T 20090317 142642 6ac Begin processing job MO001E26 from postmaster@localhost
E 20090317 142647 6ac 550 5.7.1 Unable to relay
T 20090317 142647 6ac Begin processing job MO000002 from postmaster@ecbhlme.org
E 20090317 142657 6ac 550 5.7.1 Unable to relay
T 20090317 142934 6ac Begin processing job MO001310 from postmaster@localhost
E 20090317 142939 6ac 550 5.7.1 Unable to relay
T 20090317 143317 6ac Begin processing job MO0014C8 from postmaster@localhost
E 20090317 143322 6ac 550 5.7.1 Unable to relay
T 20090317 145128 6ac Begin processing job MO000007 from postmaster@ecbhlme.org
E 20090317 145133 6ac 550 5.7.1 Unable to relay
T 20090317 145339 6ac Begin processing job MO0014CA from postmaster@localhost
T 20090317 145339 6ac Job MO0014CA from postmaster@localhost processed OK.
T 20090317 160734 6ac Established ESMTP connection to 192.168.10.15
T 20090317 160734 6ac Begin processing job MO001E2D from postmaster@localhost
T 20090317 160734 6ac MAIL FROM:<postmaster@localhost> SIZE=370
T 20090317 160734 6ac 250 2.1.0 Sender OK
T 20090317 160734 6ac RCPT TO:<ballen@ecbhlme.org>
T 20090317 160734 6ac 250 2.1.5 Recipient OK
T 20090317 160734 6ac Job MO001E2D from postmaster@localhost processed OK.
T 20090317 160807 6ac Established ESMTP connection to 192.168.10.15
T 20090317 160807 6ac Begin processing job MO001E2F from postmaster@localhost
T 20090317 160807 6ac MAIL FROM:<postmaster@localhost> SIZE=363
T 20090317 160807 6ac 250 2.1.0 Sender OK
T 20090317 160807 6ac RCPT TO:<ballen@ec.rr.com>
E 20090317 160812 6ac 550 5.7.1 Unable to relay

T 20090317 114334 840 Begin processing job MO000004 from postmaster@ecbhlme.org
E 20090317 114334 840 530 5.7.0 Must issue a STARTTLS command first. 9sm2166941yxs.6
E 20090317 114948 840 Error connecting to smtp.gmail.com.

This says you are not using the correct MercuryC options.  You should be using port 587 and STARTTLS or port 465 and Direct SSL with smtp.gmail.com  Again, turn on MercuryC session logging to see exactly what is going on between MercuryC and the server at the TCP/IP level.

[quote user="blallen58"]I changed the Server Host name to our internal exchange server IP address and it will send mail to internal staff.  But when I try to send and email to an external address I get  error 550 5.7.1 unable to relay.  Do you know what this is about?[/quote]

Sure, the Exchange host is setup to block relaying and you are trying to relay.   Depending on the host you may be able to use the ESMTP AUTH to authenticate to the server and be allowed to relay.