Issue resolved. Thanks for the help.
Issue resolved.  Thanks for the help.
Community Discussions and Support
Can't access email
I am using PMail to access Mercury through IMAP. When I try to log on and get my mail it locks up with the message "Saving Message Status". What is happening and how do I fix it. This seems to be just me and not any other of my users.
<P>I am using PMail to access Mercury through IMAP.&nbsp; When I try to log on and get my mail it locks up with the message "Saving Message Status".&nbsp; What is happening and how do I fix it.&nbsp; This seems to be just me and not any other of my users.</P>
I am using PMail to access Mercury through IMAP. When I try to log onHuge message in the new mail directory? Can you access this account directly with PMail and check it out?and get my mail it locks up with the message "Saving Message Status".
What is happening and how do I fix it. This seems to be just me and
not any other of my users.
<blockquote>I am using PMail to access Mercury through IMAP.&nbsp; When I try to log on
and get my mail it locks up with the message "Saving Message Status".&nbsp;
What is happening and how do I fix it.&nbsp; This seems to be just me and
not any other of my users.</blockquote>Huge message in the new mail directory?&nbsp; Can you access this account directly with PMail and check it out?
One of my users tried to mail a huge mail file last night. I went into the queue and deleted it this morning. I get the admin messages so would this attachment also be in the admin message? I can't access my account through Pmail on the client machine or logging on over the network. The only think I can do is go through windows explorer and manipulate my mail file. Should I look for a large message in my mail file and delete it?
One of my users tried to mail a huge mail file last night.&nbsp; I went into the queue and deleted it this morning.&nbsp; I get the admin messages so would this attachment also be in the admin message?&nbsp; I can't access my account through Pmail on the client machine or logging on over the network.&nbsp; The only think I can do is go through windows explorer and manipulate my mail file.&nbsp; Should I look for a large message in my mail file and delete it?
I'm looking at my mail file and I have a file that is 1,000,000 KB and growing. There is one from last night that is 1,800,000 KB already in my file but I can't delete them. I get an error that says they're being used by another program.
I'm looking at my mail file and I have a file that is 1,000,000 KB and growing.&nbsp; There is one from last night that is 1,800,000 KB already in my file but I can't delete them.&nbsp; I get an error that says they're being used by another program.
I'm looking at my mail file and I have a file that is 1,000,000 KB andSure looks like something is writing a file to your directory. It probably Mercury/32 writing a new mail message to your system. Are you sure you deleted all huge *.QDF files from the queue? You might try shutting down Mercury and then try again to delete the file. BTW, are you sure this is a 1.8 GByte file? What did this guy try to send????growing. There is one from last night that is 1,800,000 KB already in
my file but I can't delete them. I get an error that says they're
being used by another program.
<blockquote>I'm looking at my mail file and I have a file that is 1,000,000 KB and
growing.&nbsp; There is one from last night that is 1,800,000 KB already in
my file but I can't delete them.&nbsp; I get an error that says they're
being used by another program.
</blockquote>Sure looks like something is writing a file to your directory.&nbsp; It probably Mercury/32 writing a new mail message to your system.&nbsp; Are you sure you deleted all&nbsp; huge *.QDF files from the queue?&nbsp; You might try shutting down Mercury and then try again to delete the file.&nbsp; BTW, are you sure this is a 1.8 GByte file?&nbsp; What did this guy try to send????
[quote user="Thomas R. Stephenson"]
I'm looking at my mail file and I have a file that is 1,000,000 KB and growing. There is one from last night that is 1,800,000 KB already in my file but I can't delete them. I get an error that says they're being used by another program.
Sure looks like something is writing a file to your directory. It probably Mercury/32 writing a new mail message to your system. Are you sure you deleted all huge *.QDF files from the queue? You might try shutting down Mercury and then try again to delete the file. BTW, are you sure this is a 1.8 GByte file? What did this guy try to send????
[/quote]
You were right. Once the file was done downloading I was able to delete it. Funny thing is that the queue was completely empty but the file was still downloading into my mail file. The user sent an email with 6 videos attached that equaled 1.8 GB and she thought it would download ok at home. [:@] Can I get in the Mercury Guinness Book of Records for this? Now I need to find out where to limit the size of attachments a user can send that will give them an error message letting them know that what they have attached is too large. Any suggestions?
[quote user="Thomas R. Stephenson"]
<BLOCKQUOTE>I'm looking at my mail file and I have a file that is 1,000,000 KB and growing.&nbsp; There is one from last night that is 1,800,000 KB already in my file but I can't delete them.&nbsp; I get an error that says they're being used by another program. </BLOCKQUOTE>
<P>Sure looks like something is writing a file to your directory.&nbsp; It probably Mercury/32 writing a new mail message to your system.&nbsp; Are you sure you deleted all&nbsp; huge *.QDF files from the queue?&nbsp; You might try shutting down Mercury and then try again to delete the file.&nbsp; BTW, are you sure this is a 1.8 GByte file?&nbsp; What did this guy try to send????
[/quote]</P>
<P>You were right.&nbsp; Once the file was done downloading I was able to delete it.&nbsp; Funny thing is that the queue was completely empty but the file was still downloading into my mail file.&nbsp; The&nbsp;user sent an email with 6 videos attached that equaled 1.8 GB and she thought it would download ok at home. [:@]&nbsp; Can I get in the Mercury Guinness Book of Records for this?&nbsp; Now I need to find out where to limit the size of attachments a user can send that will give them an error message letting them know that what they have attached is too large.&nbsp; Any suggestions?</P>
> Now I need to find out where to limit the size of attachments a user
> can send that will give them an error message letting them know that
> what they have attached is too large. Any suggestions?
Since you are sending via Mercury I'd recommend that you setup a couple of outbound filters to catch the mail based on the SIZE and delete it and send a canned message back to the sender saying the message was too large.
if MESSAGE SIZE greater than X SEND TEXT FILE TO ORIGINATOR
if MESSAGE SIZE greater than X DELETE
You can also do this with a regular global filter but you may want to allow larger messages to be sent locally than you allow to be sent to the internet.
<p>&gt; Now I need to find out where to limit the size of attachments a user
&gt; can send that will give them an error message letting them know that
&gt; what they have attached is too large.&nbsp; Any suggestions?
Since you are sending via Mercury I'd recommend that you setup a couple of&nbsp; outbound filters to catch the mail based on the SIZE and delete it and send a canned message back to the sender saying the message was too large.
if MESSAGE SIZE greater than X SEND TEXT FILE TO ORIGINATOR
if MESSAGE SIZE greater than X DELETE
</p><p>You can also do this with a regular global filter but you may want to allow larger messages to be sent locally than you allow to be sent to the internet.</p><p>&nbsp;</p>
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