I created a few distribution lists and have the same address book and
lists copied to all my clients. When sending mail to a distribution
group everything works fine. But, I had a user reply to a message sent
to a d-list and she selected the "Reply to all receipents in the
original message" radial button thinking it would use the d-list in her
address book. It didn't. Pmail took the d-list name and added my
domain name to it resulting in a error message stating that "the user
is unknown at this site". How do I prevent this from happening? Do I
need to put some sort of policy or filter in Mercury?
The only way to solve this problem is to use full SMTP email addresses in the dist. lists. This is especially true when sending off server where the simple usernames will be converted by some server along the like to full SMTP addresses.
You really should have that addressbook that all your users use set to paste addresses instead of names as well. FWIW, this also makes the send process faster since the addresses do not have to be resolved at send time.
<blockquote>I created a few distribution lists and have the same address book and
lists copied to all my clients.&nbsp; When sending mail to a distribution
group everything works fine.&nbsp; But, I had a user reply to a message sent
to a d-list and she selected the "Reply to all receipents in the
original message" radial button thinking it would use the d-list in her
address book.&nbsp; It didn't.&nbsp; Pmail took the d-list name&nbsp;and added my
domain name to it resulting in a error message stating that "the user
is unknown at this site".&nbsp; How do I prevent this from happening?&nbsp; Do I
need to put some sort of policy or filter in Mercury?</blockquote><p>The only way to solve this problem is to use full SMTP email addresses in the dist. lists.&nbsp; This is especially true when sending off server where the simple usernames will be converted by some server along the like to full SMTP addresses.&nbsp; </p><p>You really should have that addressbook that all your users use set to paste addresses instead of names as well.&nbsp; FWIW, this also makes the send process faster since the addresses do not have to be resolved at send time.&nbsp;
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