Hello Michael,

[quote user="idw"]I don't think I understand: Does this mean you can create such a broken message deliberately?[/quote]

sorry for my easygoing writing: Of course I can't control the creation of these files. The files appeared in the queue after sending the normal mail. First notice of their existence is a look at the status bar.

[quote user="Thomas"]Erasing zero byte files from within the queue manager does not work, you need to

delete the actual zero byte files from the queue.[/quote]

Thank you Thomas for this advice. Just to clarify _my_ actual situation: This where no zero byte files but files of lots of zeros (all bits low).

Best regards
Wolfgang

My PC experienced a minor glitch yesterday. Everything seems back to normal, except...

I was using PMail at the time and the account I was using now consistently has a blank email in the Queued list waiting to be sent. None of my other PMail accounts are affected like this, just this ine that was in use at the time.

It is a blank e-mail - no address, no subject, no body text. If I go to the "Review Queued Mail" option and delete it from there, oit disappears from the displayed queue, but remains listed as "1 queued" in the status line. If I close PMail, it prompts me, asking if I want to close because I have a message queued for sending.

 Is there a way I can actually delete this blank message/stop it reappearing in the queue?

Thanks in advance for any help.

AllanP

Problem resolved!

 I suddenly remembered that Han van den Bogaerde's website had a list of Pegasus filetypes.

According to the list, queued messages in the home mailbox directory have a .PMW extension.

I searched the directory and found the culprit, a single 0KB .PMW file, removed it and the little irritating problem has gone away!

Thanks Han!

I apologize, but can't seem to locate the home mailbox.

once i can find that, it shouldn't be a too difficult to delete the offending file...

 any help most appreciated.

Alex

[quote user="AlexH"]I apologize, but can't seem to locate the home mailbox.[/quote]

Check Help => About Pegasus Mail => Info => Home mailbox location.

I have the same phenomenon on two machines running PMail. I already deleted the file mentioned above, but it is generated anew and the "ghost messages" appear again. Is this a known issue? I run PMail v.4.61 on both machines (WinXP Pro SP3 on both).

Best
Thomas

> I have the same phenomenon on two machines running PMail. I already
> deleted the file mentioned above, but it is generated anew and the
> "ghost messages" appear again. Is this a known issue? I run PMail
> v.4.61 on both machines (WinXP Pro SP3 on both).

1.  Use Help | About Pegasus Mail | Info to locate the HOME mail
    directory.

2.  Use File Manager or Explorer and go to this directory and
    delete the zero length PMO, PMX and PMW files.

[quote user="Thomas R. Stephenson"]> I have the same phenomenon on two machines running PMail. I already
> deleted the file mentioned above, but it is generated anew and the
> "ghost messages" appear again. Is this a known issue? I run PMail
> v.4.61 on both machines (WinXP Pro SP3 on both).

1.  Use Help | About Pegasus Mail | Info to locate the HOME mail
    directory.

2.  Use File Manager or Explorer and go to this directory and
    delete the zero length PMO, PMX and PMW files.

[/quote]

Thanks, that helps for the moment as the blank messages disappear (there were only PMO and PMW but no PMX files). In any event, they re-appear, primarily when sending new mail. It does not happen every time I send a mail, but when it happens, it does so when writing/sending mail.

Deleting these ghost messages every time manually is of course possible but surely annoying. Is there any clue to the cause of this strange behaviour and a solution that really solves the issue rather than treating the symptoms?

Best
Thomas

Just a quick update. The problem re-appears regularly when I send mail. The mail is sent without issues, but Pegasus creates these "ghost messages" anew immediately the mail is sent. The problem is reproducible. Manually deleting these files every time I send mail is no real option though.

I cannot even pinpoint any event after which it appeared the first time. It's still on both machines I  mentioned earlier.

 On one there is also a regular crash with checking Facebook mails in preview mode.

Best
Thomas

[quote user="Thomas Morwinsky"]On one there is also a regular crash with checking Facebook mails in preview mode.[/quote]

Try the most recent IERenderer update (unless you have disabled IERenderer).

I have not yet received a Facebook mail, so I cannot report whether there is success.

Concerning the ghost messages the problem persists regularly. The blank messages are regularly created anew as soon as I send out mail. There are two types of the ghost messages seen in queue. I have a screenshot from the queue I did today. Is there a possibility to upload it from my HD to see whether this is of help?

Thanks
Thomas

So, the problem with Facebook is solved. I disabled the IE9 Renderer and everything works fine again.

The blank email issue persists and is slowly driving me nuts. I'm seriously contemplating of switching to another mail client due to this behaviour. Isn't there any idea as to the cause of the issue (not to speak of a real solution)?

Thanks
Thomas

[quote user="Thomas Morwinsky"]So, the problem with Facebook is solved. I disabled the IE9 Renderer and everything works fine again.[/quote]

Nice to hear you solved your issue, but it would be even nicer if you could help us solving the issue for others as well by forwarding such a message to me (attached to a new message or as CNM-file from your new mail directory as indicated by Pegasus Mail's Help => About Pegasus Mail => Info screen, please use the Contact ... link in IERenderer's About dialog, I can assure you it will be kept confidential).

With regard to the other issue you're the only one who can figure what't going on, I'm afraid, since nobody else encounters it (and adding threats about changing email clients isn't helpful either). Did you check Tools => Internet Options => Sending for additional invalid definitions, e.g.? Do you get any delivery failure messages? What about creating a session log (see Tools => Internet Options => General at the bottom, but make sure to read the associated help entry for finding the log file and before posting confidential data here)?

[quote user="idw"]

Nice to hear you solved your issue, but it would be even nicer if you could help us solving the issue for others as well by forwarding such a message to me (attached to a new message or as CNM-file from your new mail directory as indicated by Pegasus Mail's Help => About Pegasus Mail => Info screen, please use the Contact ... link in IERenderer's About dialog, I can assure you it will be kept confidential).[/quote]
OK, I'll see what I can do (it's on my wife's PC and I have to check with her of course ;)

[quote user="idw"]

With regard to the other issue you're the only one who can figure what't going on, I'm afraid, since nobody else encounters it (and adding threats about changing email clients isn't helpful either).[/quote]
Being alone with the problem is frustrating of course (otherwise one can comfort himself by sharing a problem with many others...). Therefore my comment about clients was born out of this frustration rather than a threat (sorry if it sounded so). I use PM for almost 15 years now and surely would not give it up lightly!

[quote user="idw"]

Did you check Tools => Internet Options => Sending for additional invalid definitions, e.g.? Do you get any delivery failure messages? What about creating a session log (see Tools => Internet Options => General at the bottom, but make sure to read the associated help entry for finding the log file and before posting confidential data here)?

As already said before, there are two types of blank messages that appear in the queue once I am sending mail. One has no entry beside stating that it is there (e.g. only a statement of "final form" in the first column), while the other additionally has a number of "i" characters in the "details" column. This latter type can be deleted quite easily by clicking "delete" in the queue, while the former is more resistant. After deletion, it disappears from the queue, but the notification of a pending mail in the info line persists. Next time I open the queue (even immediately after the deletion) it is there again. Sometimes it can be deleted by choosing "delete", closing the queue manager and then checking for mail and sending out mail (even if there is no to send). Sometimes I have to repeat this process, but it's no guarantee it works.

Sometimes I get a message about a delivery failure, though I don't know which of the two types of messages creates it.  I still have one in my "deleted messages" folder, and it states that the message is invalid, since it doesn't begin with a '$$' identification. In this delivery failure report, the message is addressed for myself, though I don't know whether this is normal (as a regular message sent to me) or part of the failure.

When these blank messages persist and I close PM, I get a warning asking me whether I really want to quit as there are pending messages waiting.

Thanks
Thomas

[quote user="Thomas Morwinsky"]OK, I'll see what I can do (it's on my wife's PC and I have to check with her of course ;)[/quote]

Thanks!

[quote user="Thomas Morwinsky"]Could you point to the topic for the log file?[/quote]

If you click the Hilfe button after opening Extras => Internet-Einstellungen => Allgemein there will be a link on the help page called Allgemeine Einstellungen für Internet Mail which points to a page containing the following section (it's actually missing in the German version, you need to start the English version of Pegasus Mail for accessing it):

Create Internet session logs (advanced diagnostic use only)

Checking this control tells Pegasus Mail to create special log files that show the entire exchange of information between it and the servers it connects to. Each session will be created in a file called TCPxxxx.WPM in your home mailbox directory (the "xxxx" is replaced by four digits). Creating session logs will slow down the performance of your system somewhat, and you should be aware that any username and password information exchanged between Pegasus Mail and the server will be shown in the log, *even* if you use SSL to secure the connection. Session logs are primarily useful if you need to debug a problem between Pegasus Mail and one of the servers it connects to - you should enable the option only on instructions from a system administrator or from Pegasus Mail technical support. [ Technical note: this control has thesame effect as using a "-Z 32" commandline switch when you run Pegasus Mail ]

I suspect your problem is somehow connected to delivery failures, but it's only a guess ...

[quote user="Thomas Morwinsky"]OK, I'll see what I can do (it's on my wife's PC and I have to check with her of course ;)[/quote]

Thomas, it would be nice to get such a (failing Facebook) message pretty soon since Pegasus Mail 4.62 is about to be released very soon: If there's still a problem with the most recent version of IERenderer I would really like to include a fix with this version!

Hello Thomas,

[quote user="Thomas Morwinsky"]

Being alone with the problem is frustrating of course (otherwise one can comfort himself by sharing a problem with many others...).[/quote]

Don't be afraid. You are not the only one with this problem ; -)

[quote user="Thomas Morwinsky"]

As already said before, there are two types of blank messages that appear in the queue once I am sending mail. One has no entry beside stating that it is there (e.g. only a statement

of "final form" in the first column), while the other additionally has a

number of "i" characters in the "details" column.[/quote]

Since about two month sometimes(!) after sending I find an empty message in the queu. It happened just 24 hours ago. The file XVB7ID69.PMW was a collection of 258 x "00H" (zero in hex system). Deleting it via Explorer seemed to leave no kind of residues. IIRC in the past there were files with "iii..."-subjects too.

Best regards
Wolfgang

[quote user="wmeyer"]Since about two month sometimes(!) after sending I find an empty message in the queu. It happened just 24 hours ago. The file XVB7ID69.PMW was a collection of 258 x "00H" (zero in hex system). Deleting it via Explorer seemed to leave no kind of residues. IIRC in the past there were files with "iii..."-subjects too.

[/quote]

Please also keep in mind that when dealing with saved draft messages the *.pmw or *.pmo is only half of a file pair. Each .pmw or .pmo has a companion file of same name with the .pnx extension also. The .pnx is the rich text format body of the message. There should not be any orphaned .pmx without another file of the same name.

This is covered in Han's Pegasus Mail files information also:

http://www.vandenbogaerde.net/han_lkfr.htm

http://www.vandenbogaerde.net/pegasusmail/pf_pmfiles.html 

Hello Jerry,

[quote user="Jerry Wise"]Please also keep in mind that when dealing with saved draft messages the *.pmw or *.pmo is only half of a file pair. Each .pmw or .pmo has a companion file of same name with the .pnx extension also. The .pnx is the rich text format body of the message. There should not be any orphaned .pmx without another file of the same name.[/quote]

many thanks for the advice and the links too. Thinking about it I have to correct myself: I did the erasing within the Queue Manager. Maybe because I always send mails in plain text format I noticed no other file with the same forename.

But to stay in form one hour ago I "created" a new empty "automatic" mail after sending an answer to a mail. Original mail was a mail with text and html part. My answer was plain text with some BCC entries. The file UXTNUYG5.PMX this time consists of 1969 x "00H" like I have seen before. The Queue Manager says "Final form", "To iiiiiiiiiiiiiiiiiiiiiiiiiiiiii, iiiiiiiiiiiiiiiiiiiiiiiiiiiiii" (I did not count the number of "i") and the date and size information.

Hope this helps someone in some way.

Best regards
Wolfgang

> many thanks for the advice and the links too. Thinking about it I have
> to correct myself: I did the erasing within the Queue Manager. Maybe
> because I always send mails in plain text format I noticed no other
> file with the same forename.

Erasing zero byte files from within the queue manager does not work, you need to delete the actual zero byte files from the queue.