If you set 'powerschool' as a local user and set up the alias as above Merc won't be trying to send postmaster notifications offsite.

The only failures Merc will see is from your relay, and if that is causing failures, trying to send failure notifications through it is not going to work.

Failures for bad address or whatever to your student parents etc will be handled by the echalk servers and delivered back to the from address, powerschool@upson... which is presumably a mailbox you have set up with them.

So you only need to get them to relay mail from powerschool@upson....

Also, if you clear out the Queue folder, it will stop trying to send the OLD failure messages.

We are using Mercury Mail to send out alerts to our parents about their child's grades, attenedance, etc.  I got it set up and working without to much trouble.  One dau I noticed that it Mercury  Mail was not running on the server.  I started it, and after 10 seconds it shuts down.  I tried it again, and the same thing happened.  I looke in the event logs on the serve and saw nothing about Mercury Mail.  Any ideas? 

Thanks,

Brandon

We are using Mercury Mail to send out alerts to our parents about their

child's grades, attenedance, etc.  I got it set up and working without

to much trouble.  One dau I noticed that it Mercury  Mail was not

running on the server.  I started it, and after 10 seconds it

shuts down.  I tried it again, and the same thing happened.  I looke in

the event logs on the serve and saw nothing about Mercury Mail.  Any

ideas?

The first thing that comes to mind is that the mercury.ini file has been trashed.  Try copying (or rename) the file mercury.bak (or mercury.bk1) to mercury.ini and try again.

Mercury mail shuts down once it starts to process messages.  Does mecury mail have a limited time it will work before you have to pay for it?

Mercury mail shuts down once it starts to process messages. 

More info needed.  How are you sending the Mail?  What is the error message?  It would help if you provided your mercury.ini and a session log of the failure.

Does Mercury mail

have a limited time it will work before you have to pay for it?

When Mercure mail polls, and trys to send the messages in the cue, it shuts down.  Any ideas?

Here is the text of my ini file

----------Start ini-----------------

#  MERCURY.INI generated by Mercury Setup
#
#
#  Sample Bindery Mode / Standalone Mode MERCURY.INI file.
#  This sample file implements most of the possible switches for each
#  module, but you can edit it to do less if you wish.
#
#  Anything after a '#' to the end of the line is a comment and
#  is stripped out before parsing. Trailing and leading whitespace
#  is also stripped before parsing. Many sample commands have been
#  left in this file commented out for reference purposes.
#
#  Note that in general, manual modification of this file is NOT
#  RECOMMENDED - use the Mercury "Configuration" menu to change the
#  program's settings wherever possible.
#

[General]
myname:          powerschool.upson.k12.ga.us    # Canonical name for this server
timezone:        +0000    # Time Zone to add to date fields
file_api:        1    # Use the file api instead of queues
mailqueue:       F:\MERCURY\QUEUE    # Where mail should be put for delivery
smtpqueue:       F:\MERCURY\QUEUE    # Where the SMTP client should look for mail
newmail_path:    F:\MERCURY\MAIL\~N    # Where to find the users' WinPMail mailboxes.

[Protocols]
MERCURYS.DLL
# MERCURYP.DLL
# MERCURYE.DLL
MERCURYC.DLL
# MERCURYD.DLL
# MERCURYH.DLL
# MERCURYF.DLL
# MERCURYW.DLL
# MERCURYX.DLL
# MERCURYI.DLL
# MERCURYB.DLL

[Mercury]
failfile:      f:\MERCURY\Mercury\FAILURE.MER    # Delivery failure notification template
confirmfile:   f:\MERCURY\Mercury\CONFIRM.MER    # Delivery confirmation template
aliasfile:     f:\MERCURY\Mercury\ALIAS.MER    # System-wide alias file
synfile:       f:\MERCURY\Mercury\SYNONYM.MER    # User synonym database
listfile:      f:\MERCURY\Mercury\LISTS.MER    # List of lists
logfile:       f:\MERCURY\Logs\Core\~y-~m-~d.log    # Traffic logging file
logwidth:      30    # Width of address fields in logfile
retpath:       1    # Do/Don't use 'return-path' for errors
maxhops:       30    # Used to detect mailing loops
gullible:      0    # If NZ, don't validate 'From' fields
poll:          10   # Seconds between queue polling cycles
scratch:       f:\MERCURY\Scratch    # Where we can write temp files
returnlines:   15    # How many lines of failed messages to return
postmaster:    powerschool    # NetWare UIC of postmaster
broadcast:     1    # Yes, we want broadcast notifications, but
receipts:      0    # ... no broadcasts for receipt confirmations
PM_notify:     0    # Do/Don't send errors to the postmaster
change_owner:  1    # Change message ownership to recipient
auto_tzone:    1    # If NZ, obtain timezone information from OS
LogLevel:      15    # System message reporting level
LogMax:        100    # Maximum number of system messages to store
RetryPeriod:   30    # Period between job retries (minutes)
MaxRetries:    16    # Maximum number of times a job can fail
TwoPasses:     1    # If NZ, process submission queue in 2 passes
Autoaddress:   0    # If NZ, auto-generate user addresses based on name
Daily_exit:    0    # If NZ, auto-restart each day after maintenance
No_Areply:     0    # If NZ, disable automatic replies system-wide
Alt_Forward:   0    # If NZ, allow alternate forwarding specification
Maint_hour:    2    # Hour for daily maintenance (24-hour clock)
Maint_min:     0    # Minute for daily maintenance
Retry_Mode:    0    # If NZ, use progressive backoff for queue retries
Local_DSNs:    1    # If NZ generate Delivery Status for local users only
DSN_time1:     10800    # Seconds deferred before first DSN is sent
DSN_time2:     86400    # Seconds deferred before second DSN is sent
DSN_time3:     259200    # Seconds deferred before third DSN is sent
Host_in_title: 0    # If NZ, show hostname in system tray and taskbar
Lingering:     0    # Enable or disable 'lingering mailboxes'
Linger_Timeout: 60   # Seconds before a lingering mailbox is shut down
Alert_Host:    notify.pmail.com    # Host to check for licensee advisories
Alert_Interval: 720   # Frequency in minutes (min 240) for checks
Alert_Flags:   3    # Flags controlling advisory checks

[MercuryC]
Failfile : f:\MERCURY\Mercury\FAILURE.MER
HELO : smtp.echalk.com
Poll : 30
Scratch : f:\MERCURY\scratch
ReturnLines : 15
Timeout : 30
ESMTP : 1
SMTP_Username: powerschool
SMTP_Password: powerschool
POP3_Auth : 0
Logfile : f:\MERCURY\Logs\MercuryC\~y-~m-~d.log
Log_Verbose : 0
Session_logging : f:\MERCURY\Sessions\MercuryC
Session_logmode : 0

[MercuryE]
Poll : 15
Timeout : 60
logfile : f:\MERCURY\Logs\MercuryE\~y-~m-~d.log   # Traffic logging file
Session_logging : f:\MERCURY\Sessions\MercuryE\   # Directory for session log files
Session_logmode : 0
# Nameservers : 139.80.64.1

[MercuryD]
Session_logging : f:\MERCURY\Sessions\MercuryD\    # Directory for session log files
Session_logmode : 0
Scratch : f:\MERCURY\Scratch\MercuryD
# Timeout : 30
# Poll : 120               # How often to check hosts for new mail (seconds)

[MercuryS]
Debug : 1
Logfile : f:\MERCURY\Logs\MercuryS\~y-~m-~d.log
Timeout : 30
Relay : 1
Strict_Relay : 0
Interface : 10.1.5.50
Allow_Illegals : 0
SMTP_Authentication : 0
Session_logging : f:\MERCURY\Sessions\MercuryS
Session_logmode : 0
Compliance_Settings : 0
Maximum_Failed_Rcpts : 4
Max_Relay_Attempts : 4
SSL_Mode : 0
ST_Blacklisting : 288
No_VRFY : 0
SMTP_ConnFlags : 0

[MercuryP]
logfile : f:\MERCURY\Logs\MercuryP\~y-~m-~d.log   # Traffic logging file
Session_logging : f:\MERCURY\Sessions\MercuryP\   # Directory for session log files
Session_logmode : 0
Scratch : f:\MERCURY\Scratch\MercuryP
Timeout : 60
UIDL_nul_list : 1
New_UIDs : 1
No_NUL_passwords : 1

[MercuryX]
Drain_queues: 1
# Cmd_Delay: 10
# Cmd_Wait: 1
# IE4_Dialling: 0
# Use_ETRN: 1
# Clients_only: 1
# Sunday: 0800,1800,3,15,30,60
# Monday: 0830,2100,5,15,60,60
# Tuesday: 0830,2100,5,15,60,60
# Wednesday: 1500,1900,2,30,5,30
# Thursday: 0900,1900,2,30,0,0
# Friday: 0830,2100,5,15,60,60
# Saturday: 1031,1035,2,45,-1,0

# [Groups]
# testgroup            :     TESTGRP

[Domains]
powerschool: powerschool
powerschool: powerschool.upson.k12.ga.us

[Maiser]
Maiser:          Maiser   # 'Username' of mail server account
Helpfile:        f:\MERCURY\Mercury\MAISER.HLP   # Help sent on failed maiser requests
Lookupfile:      f:\MERCURY\Mercury\MAISER.LKP   # Format file for the 'lookup' command
Send_dir:        f:\MERCURY\Mercury\SENDABLE   # Directory for the 'send' command
Logfile:         f:\MERCURY\Logs\Maiser\~y-~m-~d.LOG   # Mail server log file
Notify:          f:\MERCURY\Mercury\TMP   # Dir. for pending 'notify' commands
NoList:          N   # If 'Y', disable the 'list' command
Local_only:      Y   # If 'Y', local 'notify' commands only

[MercuryH]
logfile : f:\MERCURY\Logs\MercuryH\~y-~m-~d.log   # Traffic logging file
# Addressbook : \\CLIO\SYS\SYSTEM\MERCURY\PH.PMR
# MOTD : \\CLIO\SYS\SYSTEM\MERCURY\PH-MOTD.TXT
# Administrator : postmaster@clio.pmail.gen.nz
Timeout : 30

[MercuryI]
Scratch : f:\MERCURY\Scratch\MercuryI
logfile : f:\MERCURY\Logs\MercuryI\~y-~m-~d.log   # Traffic logging file
Session_logging : f:\MERCURY\Sessions\MercuryI\   # Directory for session log files
Session_logmode : 0
Timeout : 120
Server_Port : 143
Idle_Timeout : 1800

[MercuryB]
Scratch : f:\MERCURY\Scratch\MercuryB
logfile : f:\MERCURY\Logs\MercuryB\~y-~m-~d.log   # Traffic logging file
Session_logging : f:\MERCURY\Sessions\MercuryB\   # Directory for session log files
Session_logmode : 0
Timeout : 120
Server_Port : 80
Idle_Timeout : 1800
# URL_Base : enter_your_domain_here

[Groups]

[Rewrite]

[Statistics]
StatFlags:    0  # Statistical reporting settings
STF_Hours:    24  # How often to write stat log files
STM_Hours:    24  # How often to e-mail stat log files

------------------------End ini--------------------------------------------

I have session loging on, but there is nothing in the session folders.  I Also tired to rename the ini file as you receommended, but that did not help.

Thanks,

Your MercC section looks broken

[quote][MercuryC]
Failfile : f:\MERCURY\Mercury\FAILURE.MER
HELO : smtp.echalk.com[/quote]

presumably should be

host : smtp.echalk.com

Also you should have a client module (MercP or MercI) to check the admin account[quote]postmaster:    powerschool[/quote] which is a valid local user, isn't it?

At first I got an error similar to invalid helo format.  I searched the forums and found out to fix that you can comment out a line in the transflt.mer file.  I am new to this, so if you could please explain to me why I need the pop3 to check the admin account?  I usually just log into the account and check the account manually to check for undeliverable messages.

[quote user="brandonjones"]At first I got an error similar to invalid helo format.[/quote]Where did that error occur?[quote]  I searched the forums and found out to fix that you can comment out a line in the transflt.mer file.[/quote]That file is to filter incoming SMTP transactions.[quote]  I am new to this, so if you could please explain to me why I need the pop3 to check the admin account?  I usually just log into the account and check the account manually to check for undeliverable messages.[/quote]So how do you log in (and what protocol do you use) if you have no client module active?

Also you have specified your postmaster to be the user "powerschool" not "admin"

Where did that error occur?

It occured when the message was being sent.

 So how do you log in (and what protocol do you use) if you have no client module active?

I am not using Mercury to check mail, just send mail (just using smtp).  It was working just fine before, but then something happend.

[quote user="brandonjones"]

Where did that error occur?

It occured when the message was being sent. [/quote]In your mail client? In the MercC status window? Towed behind a plane flying past your window? [:P][quote]

 So how do you log in (and what protocol do you use) if you have no client module active?

I am not using Mercury to check mail, just send mail (just using smtp).[/quote]Mercury sends error messages to a local postmaster account which you specify in Core config. You have specified the local user "powerschool" which you presumably have also created and given a password with the "Manage local users" dialog. To check these error messages you must log in to your Mercury server using your favourite mail client via POP3 (MercP module must be active) or IMAP (MercI must be active) with the username "powerschool" and the correct password for this user. [quote]It was working just fine before, but then something happend.[/quote]Turn on session logging in MercC and try to send mail. Then post that session log here.

Let me give you more  information that will allow you to help me more.

We use E-chalk as our e-mail provider.  Powerschool is the name of the server that runs our Student Information System, and also has Mercury installed on it.  Our E-mail address end in @upson.k12.ga.us.  I want all undeliverable and other notifacations to go to powerschool@upson.k12.ga.us.  The Internet address of the powerschool server is powerschool.upson.k12.ga.us  Taking the helo out of the ini file and replacing it with smtp stoped Mercury mail from crashing.  Now, when I try a test mail, nothing happens. 

If you need anymore information please let me know.  I hope this tell you a little more about my configuration.

Nevermind.  The mails are going into the que, and it says they are being sent out, but If i check the E-mail I sent it to, I do not get the message.

The problem with having admin notifications going to a non-local address is that, if these can't be delivered for any reason (network interrupted, receiving server down etc) this will generate a cascading series of undeliverable messages that continues until the connection returns or you run out of disk space.

It is highly reccomended that you have the postmaster account as a local account on the server.

[quote]Now, when I try a test mail, nothing happens.

If you need anymore information please let me know.[/quote]Please explain exactly what you are doing and post session logs of the attempt for both MercS, which is receiving the mail from your client & MercC, which is forwarding to the relay server.

Session logging can be enabled in the config dialog for each protocol module and records every exchange between client & server. It soaks up a lot of disk space so remember to turn it off when finished

Here is the C sesson log

23:23:01.281: --- Fri Dec 11 23:23:01 2009 ---
23:23:01.281: Connect to 'smtp.echalk.com', timeout 30.
23:23:02.281: >> 220 AVG ESMTP Proxy Server 8.5.401/8.5.426 [270.14.103/2557]<cr><lf>
23:23:02.281: << EHLO powerschool.upson.k12.ga.us<cr><lf>
23:23:02.281: >> 250-localhost Hello powerschool.upson.k12.ga.us; ESMTP commands are:<cr><lf>
23:23:02.281: >> 250-AUTH LOGIN<cr><lf>
23:23:02.281: >> 250-AUTH=LOGIN<cr><lf>
23:23:02.281: >> 250-SIZE 6714542592<cr><lf>
23:23:02.281: >> 250 HELP<cr><lf>
23:23:02.281: << AUTH LOGIN<cr><lf>
23:23:02.281: >> 334 VXNlcm5hbWU6<cr><lf>
23:23:02.281: << cG93ZXJzY2hvb2w=<cr><lf>
23:23:02.281: >> 334 UGFzc3dvcmQ6<cr><lf>
23:23:02.281: << cG93ZXJzY2hvb2w=<cr><lf>
23:23:02.281: >> 235 Go Ahead<cr><lf>
23:23:02.281: << MAIL FROM:<powerschool@upson.k12.ga.us> SIZE=570<cr><lf>
23:23:02.281: >> 250 Sender ok<cr><lf>
23:23:03.296: << RCPT TO:<jones.brandon@gmail.com><cr><lf>
23:23:03.296: >> 250 Recipient ok<cr><lf>
23:23:03.296: << DATA<cr><lf>
23:23:03.296: >> 354 Ok, send the message<cr><lf>
23:23:03.296: << Received: from Spooler by powerschool.upson.k12.ga.us (Mercury/32 v4.72) ID MO000004;<cr><lf>  11 Dec 2009 23:23:03 -0500<cr><lf>
23:23:03.296: << Received: from spooler by upson.k12.ga.us (Mercury/32 v4.72); 11 Dec 2009 23:23:00 -0500<cr><lf>
23:23:03.296: << Received: from 10.1.5.50 (10.1.5.50) by upson.k12.ga.us (Mercury/32 v4.72) with ESMTP ID MG000003;<cr><lf>
23:23:03.296: <<    11 Dec 2009 23:22:54 -0500<cr><lf>
23:23:03.296: << Received: from 127.0.0.1 (AVG SMTP 8.5.427 [270.14.104/2559]); Fri, 11 Dec 2009 23:22:54 -0500<cr><lf>
23:23:03.296: << Date: Sat, 12 Dec 2009 04:22:54 GMT<cr><lf>
23:23:03.296: << Subject: Test email<cr><lf>
23:23:03.296: << From: powerschool@upson.k12.ga.us<cr><lf>
23:23:03.296: << To: jones.brandon@gmail.com<cr><lf>
23:23:03.296: << Message-ID: <25B86E82355C@upson.k12.ga.us><cr><lf>
23:23:03.296: << <cr><lf>
23:23:03.296: << This is a test of PowerSchool's ability to connect to the mail server at 10.1.5.50.<cr><lf>
23:23:03.296: << .<cr><lf>
23:23:04.328: >> 250 Ok: queued as 25B877E83E9A<cr><lf>
23:23:04.328: << QUIT<cr><lf>
23:23:04.328: >> 221 Asta la vista<cr><lf>
23:23:04.328: --- Connection closed normally at Fri Dec 11 23:23:04 2009. ---
23:23:04.328:

Here is the S session log

20:08:44.406: Connection from 10.1.5.50, Thu Dec 10 20:08:44 2009<lf>
20:08:44.406: << 421 Service temporarily unavailable - please try again later.<cr><lf>
20:08:44.406: --- Connection closed normally at Thu Dec 10 20:08:44 2009. ---
20:08:44.406:
08:36:00.812: Connection from 10.1.5.50, Fri Dec 11 08:36:00 2009<lf>
08:36:00.812: << 220 powerschool.upson.k12.ga.us ESMTP server ready.<cr><lf>
08:36:00.812: >> EHLO 10.1.5.50<cr><lf>
08:36:00.812: << 250-powerschool.upson.k12.ga.us Hello 10.1.5.50; ESMTPs are:<cr><lf>250-TIME<cr><lf>
08:36:00.812: << 250-SIZE 0<cr><lf>
08:36:00.812: << 250 HELP<cr><lf>
08:36:00.812: >> MAIL FROM: <powersschool@upson.k12.ga.us> SIZE=306<cr><lf>
08:36:00.812: << 250 Sender and size (306) OK - send RCPTs.<cr><lf>
08:36:00.812: >> RCPT TO: <jones.brandon@gmail.com><cr><lf>
08:36:00.812: << 250 Recipient OK - send RCPT or DATA.<cr><lf>
08:36:00.812: >> DATA<cr><lf>
08:36:00.812: << 354 OK, send data, end with CRLF.CRLF<cr><lf>
08:36:00.812: >> Received: from 127.0.0.1 (AVG SMTP 8.5.427 [270.14.103/2557]); Fri, 11 Dec 2009 08:35:59 -0500<cr><lf>
08:36:00.812: >> Date: Fri, 11 Dec 2009 13:36:00 GMT<cr><lf>
08:36:00.812: >> Subject: Test email<cr><lf>
08:36:00.812: >> From: powersschool@upson.k12.ga.us<cr><lf>
08:36:00.812: >> To: jones.brandon@gmail.com<cr><lf>
08:36:00.812: >> <cr><lf>
08:36:00.812: >> This is a test of PowerSchool's ability to connect to the mail server at 10.1.5.50.<cr><lf>
08:36:00.812: >> .<cr><lf>
08:36:00.812: << 250 Data received OK.<cr><lf>
08:36:00.812: >> QUIT<cr><lf>
08:36:00.812: << 221 powerschool.upson.k12.ga.us Service closing channel.<cr><lf>
08:36:00.812: --- Connection closed normally at Fri Dec 11 08:36:00 2009. ---
08:36:00.812:
08:50:46.187: Connection from 10.1.5.50, Fri Dec 11 08:50:46 2009<lf>
08:50:46.187: << 220 powerschool.upson.k12.ga.us ESMTP server ready.<cr><lf>
08:50:46.187: >> EHLO 10.1.5.50<cr><lf>
08:50:46.187: << 250-powerschool.upson.k12.ga.us Hello 10.1.5.50; ESMTPs are:<cr><lf>250-TIME<cr><lf>
08:50:46.187: << 250-SIZE 0<cr><lf>
08:50:46.187: << 250 HELP<cr><lf>
08:50:46.187: >> MAIL FROM: <powerschool@upson.k12.ga.us> SIZE=305<cr><lf>
08:50:46.187: << 250 Sender and size (305) OK - send RCPTs.<cr><lf>
08:50:46.187: >> RCPT TO: <jones.brandon@gmail.com><cr><lf>
08:50:46.187: << 250 Recipient OK - send RCPT or DATA.<cr><lf>
08:50:46.187: >> DATA<cr><lf>
08:50:46.187: << 354 OK, send data, end with CRLF.CRLF<cr><lf>
08:50:46.187: >> Received: from 127.0.0.1 (AVG SMTP 8.5.427 [270.14.103/2557]); Fri, 11 Dec 2009 08:50:46 -0500<cr><lf>
08:50:46.187: >> Date: Fri, 11 Dec 2009 13:50:46 GMT<cr><lf>
08:50:46.187: >> Subject: Test email<cr><lf>
08:50:46.187: >> From: powerschool@upson.k12.ga.us<cr><lf>
08:50:46.187: >> To: jones.brandon@gmail.com<cr><lf>
08:50:46.187: >> <cr><lf>
08:50:46.187: >> This is a test of PowerSchool's ability to connect to the mail server at 10.1.5.50.<cr><lf>
08:50:46.187: >> .<cr><lf>
08:50:46.187: << 250 Data received OK.<cr><lf>
08:50:46.187: >> QUIT<cr><lf>
08:50:46.187: << 221 powerschool.upson.k12.ga.us Service closing channel.<cr><lf>
08:50:46.187: --- Connection closed normally at Fri Dec 11 08:50:46 2009. ---
08:50:46.187:
23:22:54.859: Connection from 10.1.5.50, Fri Dec 11 23:22:54 2009<lf>
23:22:54.859: << 220 upson.k12.ga.us ESMTP server ready.<cr><lf>
23:22:54.859: >> EHLO 10.1.5.50<cr><lf>
23:22:54.859: << 250-upson.k12.ga.us Hello 10.1.5.50; ESMTPs are:<cr><lf>250-TIME<cr><lf>
23:22:54.859: << 250-SIZE 0<cr><lf>
23:22:54.859: << 250 HELP<cr><lf>
23:22:54.859: >> MAIL FROM: <powerschool@upson.k12.ga.us> SIZE=305<cr><lf>
23:22:54.859: << 250 Sender and size (305) OK - send RCPTs.<cr><lf>
23:22:54.859: >> RCPT TO: <jones.brandon@gmail.com><cr><lf>
23:22:54.859: << 250 Recipient OK - send RCPT or DATA.<cr><lf>
23:22:54.859: >> DATA<cr><lf>
23:22:54.859: << 354 OK, send data, end with CRLF.CRLF<cr><lf>
23:22:54.859: >> Received: from 127.0.0.1 (AVG SMTP 8.5.427 [270.14.104/2559]); Fri, 11 Dec 2009 23:22:54 -0500<cr><lf>
23:22:54.859: >> Date: Sat, 12 Dec 2009 04:22:54 GMT<cr><lf>
23:22:54.859: >> Subject: Test email<cr><lf>
23:22:54.859: >> From: powerschool@upson.k12.ga.us<cr><lf>
23:22:54.859: >> To: jones.brandon@gmail.com<cr><lf>
23:22:54.859: >> <cr><lf>
23:22:54.859: >> This is a test of PowerSchool's ability to connect to the mail server at 10.1.5.50.<cr><lf>
23:22:54.859: >> .<cr><lf>
23:22:54.859: << 250 Data received OK.<cr><lf>
23:22:54.875: >> QUIT<cr><lf>
23:22:54.875: << 221 upson.k12.ga.us Service closing channel.<cr><lf>
23:22:54.875: --- Connection closed normally at Fri Dec 11 23:22:54 2009. ---
23:22:54.875:
 

[quote user="brandonjones"]

Here is the C sesson log

23:23:01.281: --- Fri Dec 11 23:23:01 2009 ---
23:23:01.281: Connect to 'smtp.echalk.com', timeout 30.
23:23:02.281: >> 220 AVG ESMTP Proxy Server 8.5.401/8.5.426 [270.14.103/2557]<cr><lf>
23:23:02.281: << EHLO powerschool.upson.k12.ga.us<cr><lf>

[/quote]

When I connect to smtp.echalk.com I get the following greeting:

[quote]

dilbert@toshiba:~$ telnet smtp.echalk.com 25
Trying 67.202.217.88...
Connected to smtp.echalk.com.
Escape character is '^]'.
220 dewey.echalk.net MailSite ESMTP Receiver Version 9.3.0.2 Ready
[/quote]

So Mercury seems to be working fine, MercS is successfully receiving your mail, Core is successfully passing it to MercC for external delivery, and MercC is successfully delivering it to (as far as it knows) smtp.echalk.com

The problem is that AVG is intercepting the traffic and telling MercC that smtp.echalk.com has successfully received the mail.

What it is doing with your mail after that I have no idea, but presumably it is not being delivered correctly.

I strongly suggest turning off AVG's interception of your email traffic as it usually causes a lot more trouble than it is worth.

While there you should make sure AVG is configured to NOT SCAN ANY of the Mercury folders. This WILL cause you problems.

For AV scanning on mail passing through Mercury I highly recommend using the clamwall daemon (included in the Mercury download or available from http://www.ararat.cz/doku.php/en:clamwall) and the clamav build from http://hideout.ath.cx/clamav/.

It is designed work extremely well with Mercury and is pretty much 'set & forget'.

Thank you gues so much for helping me.  We seem to be getting it step by step.  Now I get another error:

12 Dec 09 08:54, Servicing job MO00000A...  501 5.7.1 This system is not configured to relay mail from <postmaster@upson.k12.ga.us>

[quote user="brandonjones"]

501 5.7.1 This system is not configured to relay mail from <postmaster@upson.k12.ga.us>

[/quote]

This is not an error generated by Mercury. MercC is reporting that error coming from your relay server, smtp.echalk.com.

You will need to talk to them about allowing mail from the postmaster address (as well as your existing addresses) to be relayed through.

Also, as the mail for the domain upson.k12.ga.us is actually being handled by echalk.com, they should be the ones generating any postmaster errors for that domain.

Your servers errors should probably come from postmaster@powerschool.upson.k12.ga.us so you should change your settings back to

[quote]

[General]
myname:          powerschool.upson.k12.ga.us    # Canonical name for this server

[/quote]

The thing is, I want the E-mails to come from powerschool@upson.k12.ga.us, not postmaster