[quote user="Tamara"]
I downloaded Pegasus 4.52 for the the first time. Worked great for about 2 hours with my Windows 7. Then got error message:
"A problem caused the program to stop working. Windows will close the program and notify you if a solution is available."
I have not been able to access Pegasus since. When I try to open it, I first get the message "The mailbox you are attempting to access appears to be locked." then it says again "A problem caused the program to stop working. Windows will close the program and notify you if a solution is available."[/quote]
This is most probably caused by a broken HTML message in you new mail folder (probably spam). To solve this you need to locate your new mail folder on your system which usually is something like [Drive:]\[Pegasus Mail Path]\MAIL\[Username]. New mail messages are stored in files with the CNM-extension, you can just move them (temporarily) to some other folder to find out whether Pegasus Mail can be launched ok afterwards. If so you may move back message after message to find out which one actually crashes Pegasus Mail when trying to open it. BTW: You can view such messages in your system's simple text editor, if required.
If this does not solve your issue there may be some corrupted configuration file involved whcih needs to be figured out then ...
[quote user="Tamara"]<p>I downloaded Pegasus 4.52&nbsp; for the the first time. Worked great for about 2 hours with my Windows 7. Then got error message:</p>
<p>"A problem caused the program to stop working. Windows will close the program and notify you if a solution is available." </p>
<p>I have not been able to access Pegasus since. When I try to open it, I first get the message "The mailbox you are attempting to access appears to be locked." then it says again "A problem caused the program to stop working. Windows will close the program and notify you if a solution is available."[/quote]</p><p>This is most probably caused by a broken HTML message in you new mail folder (probably spam). To solve this you need to locate your new mail folder on your system which usually is something like [Drive:]\[Pegasus Mail Path]\MAIL\[Username]. New mail messages are stored in files with the CNM-extension, you can just move them (temporarily) to some other folder to find out whether Pegasus Mail can be launched ok afterwards. If so you may move back message after message to find out which one actually crashes Pegasus Mail when trying to open it. BTW: You can view such messages in your system's simple text editor, if required.
</p><p>If this does not solve your issue there may be some corrupted configuration file involved whcih needs to be figured out then ...
</p>
Michael
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