Thanks Martin but Michael has already provided this solution (which worked) above.

Can anybody help with this issue (note that I am not a newby - have been using Pegasus for years and am a semi retired IT pro).

Pegasus 4.51, 4.52

Suddenly the response to clicking a hyperlink has become very very slow - 30 to 100 seconds from clicking the link in Pegasus to the page opening in the browser. Any hyperlink in any email. I set up Outlook Express (heaven forbid) and downloaded a set of emails into it and also into Pegasus. Click a link in OE and the browser (Opera 10.53) cracks open immediately. Same email in Pegasus, same link and a 40 second wait before Opera responded.

I have uninstalled Pegasus 4.52, stripped every last trace of Pegasus from system (registry and folders) then reinstalled 4.51. Same thing happening. Tried without anti-virus / firewall (Eset Smart Security - recently upgraded from Nod32 / Comodo) - no difference. Have run Ad-Aware and Spybot - nothing found. This is a very fresh load of XP Pro that I strip down a fair bit - been doing it for years.

I do have a lot of email stored in multiple folders - some 50 odd folders (about half as 6 sets of subfolders) and close to 2000 emails.

Any assistance greatly appreciated - after all this time I'd hate to leave Pegasus (even though it does not save the attachments with saved sent emails).

One (maybe more) of my former clients seems also to be having trouble with hyperlinks in Pegasus.

[quote user="mineja"]Can anybody help with this issue (note that I am not a newby - have been using Pegasus for years and am a semi retired IT pro).[/quote]

Try changing your browser options at Tools => Options => Hyperlinks: URLPROXY should be off, but using auto-detecion or a distinct commandline can make a difference (for reasons only David Harris can tell).

[quote user="idw"]

Try changing your browser options at Tools => Options => Hyperlinks: URLPROXY should be off, but using auto-detecion or a distinct commandline can make a difference (for reasons only David Harris can tell).

[/quote]

Actually, I'm quite happy with the commandline field because I've had to make IE my default browser at work <grumble> because otherwise my IE-based electronic legal dictionary wouldn't work. The commandline allows me to keep using my preferred browser (Firefox). Furthermore, I could imagine that telling Pegasus explicitly which browser to use will expedite the process of opening hyperlinks seeing that Pegasus does not first have to figure out which of the browsers installed on the system is the default one.

Cheers!

[quote user="Steffan"]

Actually, I'm quite happy with the commandline field because I've had to make IE my default browser at work <grumble> because otherwise my IE-based electronic legal dictionary wouldn't work. The commandline allows me to keep using my preferred browser (Firefox). Furthermore, I could imagine that telling Pegasus explicitly which browser to use will expedite the process of opening hyperlinks seeing that Pegasus does not first have to figure out which of the browsers installed on the system is the default one.[/quote]

Well, my suggestion wasn't actually directed at you, and the system provides easy ways for automatically launching the system's default browser which I assume David uses ... but I may be wrong, of course ...

[quote user="idw"]

Well, my suggestion wasn't actually directed at you, [...] but I may be wrong, of course ...

[/quote]

I know it wasn't, I was just hoping I could make a useful contribution of sorts. However, I may be just as wrong :-) I have a feeling, though, that wherever you have the opportunity to provide Pmail -- or any other program that tries to rely as little as possible on the Windows registry or other system settings -- with explicit instructions/directions, you're more likely to get what you want than when you let Pmail use system settings. As I said, I may be just as wrong.

Cheers!

Thanks for your suggestions sofar but being a quite / very experienced Pmail user I have already tried all such obvious options and combinations of. This problem has something much more subtle at it's heart. Note that the setup was working fine and the slowness started suddenly. The only different occurrance in Pmail preceding the problem was that I started occasionally electing to "Show Pictures (HTML only)" only for the email being viewed at the time - something I had not done previously (that I can remember).

[quote user="mineja"]The only different occurrance in Pmail preceding the problem was that I started occasionally electing to "Show Pictures (HTML only)" only for the email being viewed at the time - something I had not done previously (that I can remember).[/quote]

Well, maybe this is the crucial point: Try setting Tools => Options => Advanced settings => Load Windows Internet Services ... to Always (which has the side effect of keeping Pegasus Mail red status bar button always on, but if you don't need to constantly work with different WinSock implementations and don't use dial-up connection you won't see any other ill effects). You need to restart Pegasus Mail for changes to take effect ...

Thanks for that suggestion - just tried it but it has had no effect / change and incidentally it has not made the button on the status bar go red or on all the time. 

Have you tried setting IE as your default browser, just to see what happens?

Yep, tried that - same issue. Not a browser problem because there is no problem with exactly the same email(s) in Outlook Express (either to Opera or IEeeek). Might have to try some of SysInternal's Monitoring tools to see if they can show up what accesses (file etc) are going on from the moment of the "click". Bad / Sad day - offtopic but just buried my faithful old dog. Helped with his birth and, 13 years later, with his big sleep. Very quiet around here just now.

I'm very sorry to hear about your dog.

[quote user="mineja"]Thanks for that suggestion - just tried it but it has had no effect / change and incidentally it has not made the button on the status bar go red or on all the time.[/quote]

Did you restart Pegasus Mail? Otherwise you won't see any of these effects.

That was the instruction so that is what I did. I would have anyway. 

Thanks Steffan. Other dog lovers will understand the sorrow of the day.

Back to the subject at hand .... Have run procmon but it has produced so much information that it will take a week of examination to even begin to get a handle on what is going on. So I am still hoping for outside help on this.

[quote user="mineja"]That was the instruction so that is what I did. I would have anyway.[/quote]

But the red button should show up and stay red if you did so, at least after doing the very first POP3/SMTP. It currently indicates whether WSOCK32 is loaded or not ...

Michael you are right - the red button does come on and stay on. It did not for me initially but that was because I did not do a "get" for any emails so no pop3 access was made. I just made your change, restarted, then opened an existing email and clicked on a link within it. I cannot see how your suggestion is relevant to an email already received.

[quote user="mineja"]Michael you are right - the red button does come on and stay on. It did not for me initially but that was because I did not do a "get" for any emails so no pop3 access was made. I just made your change, restarted, then opened an existing email and clicked on a link within it. I cannot see how your suggestion is relevant to an email already received.[/quote]

This depends on the kind of email we're talking about: If it's an HTML formatted email clicking any link may cause a DNS look-up if you have blacklist checking enabled: Open BearHtml.ini in Pegasus Mail's main directory and check whether WantBL is enabled (YES, TRUE, 1), try turning it off, restart Pegasus Mail and check again.

Michael , that's it - made that change and now response is immediate. Raises other questions though ..... why suddenly do I need to do this when never had to before? What impact (apart from speeding up response) does this have etc etc etc.

Also, should I now reverse that earlier change that put Pmail into the red light district - most unseemly.

.

[quote user="Lin"]why suddenly do I need to do this when never had to before?[/quote]

Well, I don't know, I encountered the same issue a while ago as well which took me rather long to figure out - more or less like this time ...

[quote user="Lin"] What impact (apart from speeding up response) does this have etc etc etc.[/quote]

Blacklist checking is supposed to warn you about (not) following potentially risky URLs, for details press Shift + F1 while focussing an HTML message.

[quote user="Lin"]Also, should I now reverse that earlier change that put Pmail into the red light district - most unseemly.[/quote]

If you'd want to download remote images repeatedly during a Pegasus Mail session it's a must to leave it this way as image download will fail otherwise once you've triggered your first POP/SMTP action.

And in general: Yes, there are still several quirks when dealing with HTML messages, I can tell long stories about this as I'm currently working on another replacement for the HTML renderer, watch out ...