Community Discussions and Support
user can receive - but not send mail

[quote user="Michele"]We are accessing the same Mercury server.  Why can I send to outside addresses and she can't?[/quote]

Sounds like a Mercury issue to me - but I don't know anything about Mercury, sorry, maybe you should rather post to the Mercury support forum?

<p>[quote user="Michele"]We are accessing the same Mercury server.  Why can I send to outside addresses and she can't?[/quote]</p><p>Sounds like a Mercury issue to me - but I don't know anything about Mercury, sorry, maybe you should rather post to the <a href="/forums/9/ShowForum.aspx" target="_blank" mce_href="/forums/9/ShowForum.aspx">Mercury support forum</a>? </p>
			Michael
--
IERenderer's Homepage
PGP Key ID (RSA 2048): 0xC45D831B
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We recently "upgraded" from Windows XP to Windows 7. 

I ported the Pegasus mail file for each user from their old machine to the new.  Several failed entirely...

 

Of the ones that succeeded - a single user can received mail from outside the network, but can not send (she can send to local users).  I logged two attempts.  One was to an outside address (gmail) and the other to a local and outside address.

SESSION !:


--- Thu, 19 Aug 2010 22:46:40 ---
Connect to '192.168.18.2' port 25, timeout 30.
22:46:40.373 [*] Connection established to 192.168.18.2
22:46:40.373 >> 0036 220 LOCAL DOMAIN.com ESMTP server ready.\0D\0A
22:46:40.373 << 0023 EHLO [192.168.18.215]\0D\0A
22:46:40.373 >> 0052 250-LOCAL DOMAIN.com Hello [111.111.11.111]; ESMTPs are:\0D\0A
22:46:40.373 >> 0010 250-TIME\0D\0A
22:46:40.592 >> 0012 250-SIZE 0\0D\0A
22:46:40.592 >> 0010 250 HELP\0D\0A
22:46:40.592 << 0046 MAIL FROM:<Ellen@LOCAL DOMAIN.com> SIZE=726\0D\0A
22:46:40.607 >> 0044 250 Sender and size (726) OK - send RCPTs.\0D\0A
22:46:40.607 << 0036 RCPT TO:<outside address@gmail.com>\0D\0A
22:46:40.607 >> 0044 553 We do not relay non-local mail, sorry.\0D\0A
22:46:40.607 << 0006 QUIT\0D\0A
22:46:40.607 >> 0041 221 LOCAL DOMAIN.com Service closing channel.\0D\0A
22:46:40.607 --- Connection closed normally at Thu, 19 Aug 2010 22:46:40. ---\0A\0A

 

SESSION 2


--- Thu, 19 Aug 2010 22:47:08 ---
Connect to '192.168.18.2' port 25, timeout 30.
22:47:08.781 [*] Connection established to 192.168.18.2
22:47:08.781 >> 0036 220 LOCAL DOMAIN.com ESMTP server ready.\0D\0A
22:47:08.781 << 0023 EHLO [192.168.18.215]\0D\0A
22:47:08.781 >> 0052 250-LOCAL DOMAIN.com Hello [192.168.18.215]; ESMTPs are:\0D\0A
22:47:08.781 >> 0010 250-TIME\0D\0A
22:47:09.000 >> 0012 250-SIZE 0\0D\0A
22:47:09.000 >> 0010 250 HELP\0D\0A
22:47:09.000 << 0046 MAIL FROM:<Ellen@LOCAL DOMAIN.com> SIZE=771\0D\0A
22:47:09.000 >> 0044 250 Sender and size (771) OK - send RCPTs.\0D\0A
22:47:09.000 << 0031 RCPT TO:<mr1@LOCAL DOMAIN.com>\0D\0A
22:47:09.000 >> 0039 250 Recipient OK - send RCPT or DATA.\0D\0A
22:47:09.000 << 0036 RCPT TO:<outside address@gmail.com>\0D\0A
22:47:09.000 >> 0044 553 We do not relay non-local mail, sorry.\0D\0A
22:47:09.000 << 0006 DATA\0D\0A
22:47:09.000 >> 0039 354 OK, send data, end with CRLF.CRLF\0D\0A
22:47:09.000 << 0055 From: "Ellen" <Ellen@LOCAL DOMAIN.com>\0D\0A
22:47:09.000 << 0047 Organization: Orgainization name\0D\0A
22:47:09.000 << 0026 To: mr1@LOCAL DOMAIN.com,\0D\0A
22:47:09.000 << 0040               outside address@gmail.com\0D\0A
22:47:09.000 << 0039 Date: Thu, 19 Aug 2010 22:47:08 -0400\0D\0A
22:47:09.000 << 0019 MIME-Version: 1.0\0D\0A
22:47:09.000 << 0024 Subject: test 7 (both)\0D\0A
22:47:09.000 << 0035 Reply-to: Ellen@LOCAL DOMAIN.com\0D\0A
22:47:09.000 << 0060 Message-ID: <4C6DECAC.28223.D707E@Ellen.LOCAL DOMAIN.com>\0D\0A
22:47:09.000 << 0044 Return-receipt-to: Ellen@LOCAL DOMAIN.com\0D\0A
22:47:09.000 << 0018 Priority: normal\0D\0A
22:47:09.000 << 0043 X-mailer: Pegasus Mail for Windows (4.52)\0D\0A
22:47:09.000 << 0044 Content-type: text/plain; charset=US-ASCII\0D\0A
22:47:09.000 << 0033 Content-transfer-encoding: 7BIT\0D\0A
22:47:09.015 << 0040 Content-description: Mail message body\0D\0A
22:47:09.015 << 0002 \0D\0A
22:47:09.015 << 0021 Ellen \0D\0A
22:47:09.015 << 0025 Ellen@LOCAL DOMAIN.com\0D\0A
22:47:09.015 << 0002 \0D\0A
22:47:09.015 << 0021 sig line\0D\0A
22:47:09.015 << 0030 sig line\0D\0A
22:47:09.015 << 0018 sig line 02108\0D\0A
22:47:09.015 << 0002 \0D\0A
22:47:09.015 << 0053 please visit us on the web at:  www.LOCAL DOMAIN.com\0D\0A
22:47:09.015 << 0002 \0D\0A
22:47:09.015 << 0002 \0D\0A
22:47:09.015 << 0003 .\0D\0A
22:47:09.124 >> 0023 250 Data received OK.\0D\0A
22:47:09.124 << 0006 QUIT\0D\0A
22:47:09.124 >> 0041 221 LOCAL DOMAIN.com Service closing channel.\0D\0A
22:47:09.124 --- Connection closed normally at Thu, 19 Aug 2010 22:47:09. ---\0A\0A

 

 

Any ideas as to how to fix this?

 

Michele

 

&lt;p&gt;We recently &quot;upgraded&quot; from Windows XP to Windows 7.&amp;nbsp; &lt;/p&gt;&lt;p&gt;I ported the Pegasus mail file for each user from their old machine to the new.&amp;nbsp; Several failed entirely...&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Of the ones that succeeded - a single user can received mail from outside the network, but can not send (she can send to local users).&amp;nbsp; I logged two attempts.&amp;nbsp; One was to an outside address (gmail) and the other to a local and outside address.&lt;/p&gt;&lt;p&gt;SESSION !:&lt;/p&gt;&lt;p&gt; --- Thu, 19 Aug 2010 22:46:40 --- Connect to &#039;192.168.18.2&#039; port 25, timeout 30. 22:46:40.373 [*] Connection established to 192.168.18.2 22:46:40.373 &amp;gt;&amp;gt; 0036 220 LOCAL DOMAIN.com ESMTP server ready.\0D\0A 22:46:40.373 &amp;lt;&amp;lt; 0023 EHLO [192.168.18.215]\0D\0A 22:46:40.373 &amp;gt;&amp;gt; 0052 250-LOCAL DOMAIN.com Hello [111.111.11.111]; ESMTPs are:\0D\0A 22:46:40.373 &amp;gt;&amp;gt; 0010 250-TIME\0D\0A 22:46:40.592 &amp;gt;&amp;gt; 0012 250-SIZE 0\0D\0A 22:46:40.592 &amp;gt;&amp;gt; 0010 250 HELP\0D\0A 22:46:40.592 &amp;lt;&amp;lt; 0046 MAIL FROM:&amp;lt;Ellen@LOCAL DOMAIN.com&amp;gt; SIZE=726\0D\0A 22:46:40.607 &amp;gt;&amp;gt; 0044 250 Sender and size (726) OK - send RCPTs.\0D\0A 22:46:40.607 &amp;lt;&amp;lt; 0036 RCPT TO:&amp;lt;outside address@gmail.com&amp;gt;\0D\0A 22:46:40.607 &amp;gt;&amp;gt; 0044 553 We do not relay non-local mail, sorry.\0D\0A 22:46:40.607 &amp;lt;&amp;lt; 0006 QUIT\0D\0A 22:46:40.607 &amp;gt;&amp;gt; 0041 221 LOCAL DOMAIN.com Service closing channel.\0D\0A 22:46:40.607 --- Connection closed normally at Thu, 19 Aug 2010 22:46:40. ---\0A\0A&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;SESSION 2&lt;/p&gt;&lt;p&gt; --- Thu, 19 Aug 2010 22:47:08 --- Connect to &#039;192.168.18.2&#039; port 25, timeout 30. 22:47:08.781 [*] Connection established to 192.168.18.2 22:47:08.781 &amp;gt;&amp;gt; 0036 220 LOCAL DOMAIN.com ESMTP server ready.\0D\0A 22:47:08.781 &amp;lt;&amp;lt; 0023 EHLO [192.168.18.215]\0D\0A 22:47:08.781 &amp;gt;&amp;gt; 0052 250-LOCAL DOMAIN.com Hello [192.168.18.215]; ESMTPs are:\0D\0A 22:47:08.781 &amp;gt;&amp;gt; 0010 250-TIME\0D\0A 22:47:09.000 &amp;gt;&amp;gt; 0012 250-SIZE 0\0D\0A 22:47:09.000 &amp;gt;&amp;gt; 0010 250 HELP\0D\0A 22:47:09.000 &amp;lt;&amp;lt; 0046 MAIL FROM:&amp;lt;Ellen@LOCAL DOMAIN.com&amp;gt; SIZE=771\0D\0A 22:47:09.000 &amp;gt;&amp;gt; 0044 250 Sender and size (771) OK - send RCPTs.\0D\0A 22:47:09.000 &amp;lt;&amp;lt; 0031 RCPT TO:&amp;lt;mr1@LOCAL DOMAIN.com&amp;gt;\0D\0A 22:47:09.000 &amp;gt;&amp;gt; 0039 250 Recipient OK - send RCPT or DATA.\0D\0A 22:47:09.000 &amp;lt;&amp;lt; 0036 RCPT TO:&amp;lt;outside address@gmail.com&amp;gt;\0D\0A 22:47:09.000 &amp;gt;&amp;gt; 0044 553 We do not relay non-local mail, sorry.\0D\0A 22:47:09.000 &amp;lt;&amp;lt; 0006 DATA\0D\0A 22:47:09.000 &amp;gt;&amp;gt; 0039 354 OK, send data, end with CRLF.CRLF\0D\0A 22:47:09.000 &amp;lt;&amp;lt; 0055 From: &quot;Ellen&quot; &amp;lt;Ellen@LOCAL DOMAIN.com&amp;gt;\0D\0A 22:47:09.000 &amp;lt;&amp;lt; 0047 Organization: Orgainization name\0D\0A 22:47:09.000 &amp;lt;&amp;lt; 0026 To: mr1@LOCAL DOMAIN.com,\0D\0A 22:47:09.000 &amp;lt;&amp;lt; 0040&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; outside address@gmail.com\0D\0A 22:47:09.000 &amp;lt;&amp;lt; 0039 Date: Thu, 19 Aug 2010 22:47:08 -0400\0D\0A 22:47:09.000 &amp;lt;&amp;lt; 0019 MIME-Version: 1.0\0D\0A 22:47:09.000 &amp;lt;&amp;lt; 0024 Subject: test 7 (both)\0D\0A 22:47:09.000 &amp;lt;&amp;lt; 0035 Reply-to: Ellen@LOCAL DOMAIN.com\0D\0A 22:47:09.000 &amp;lt;&amp;lt; 0060 Message-ID: &amp;lt;4C6DECAC.28223.D707E@Ellen.LOCAL DOMAIN.com&amp;gt;\0D\0A 22:47:09.000 &amp;lt;&amp;lt; 0044 Return-receipt-to: Ellen@LOCAL DOMAIN.com\0D\0A 22:47:09.000 &amp;lt;&amp;lt; 0018 Priority: normal\0D\0A 22:47:09.000 &amp;lt;&amp;lt; 0043 X-mailer: Pegasus Mail for Windows (4.52)\0D\0A 22:47:09.000 &amp;lt;&amp;lt; 0044 Content-type: text/plain; charset=US-ASCII\0D\0A 22:47:09.000 &amp;lt;&amp;lt; 0033 Content-transfer-encoding: 7BIT\0D\0A 22:47:09.015 &amp;lt;&amp;lt; 0040 Content-description: Mail message body\0D\0A 22:47:09.015 &amp;lt;&amp;lt; 0002 \0D\0A 22:47:09.015 &amp;lt;&amp;lt; 0021 Ellen \0D\0A 22:47:09.015 &amp;lt;&amp;lt; 0025 Ellen@LOCAL DOMAIN.com\0D\0A 22:47:09.015 &amp;lt;&amp;lt; 0002 \0D\0A 22:47:09.015 &amp;lt;&amp;lt; 0021 sig line\0D\0A 22:47:09.015 &amp;lt;&amp;lt; 0030 sig line\0D\0A 22:47:09.015 &amp;lt;&amp;lt; 0018 sig line 02108\0D\0A 22:47:09.015 &amp;lt;&amp;lt; 0002 \0D\0A 22:47:09.015 &amp;lt;&amp;lt; 0053 please visit us on the web at:&amp;nbsp; www.LOCAL DOMAIN.com\0D\0A 22:47:09.015 &amp;lt;&amp;lt; 0002 \0D\0A 22:47:09.015 &amp;lt;&amp;lt; 0002 \0D\0A 22:47:09.015 &amp;lt;&amp;lt; 0003 .\0D\0A 22:47:09.124 &amp;gt;&amp;gt; 0023 250 Data received OK.\0D\0A 22:47:09.124 &amp;lt;&amp;lt; 0006 QUIT\0D\0A 22:47:09.124 &amp;gt;&amp;gt; 0041 221 LOCAL DOMAIN.com Service closing channel.\0D\0A 22:47:09.124 --- Connection closed normally at Thu, 19 Aug 2010 22:47:09. ---\0A\0A&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Any ideas as to how to fix this?&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Michele &lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;

[quote user="Michele"]22:46:40.607 >> 0044 553 We do not relay non-local mail, sorry.\0D\0A[/quote]

This sounds pretty clear to me?

&lt;p&gt;[quote user=&quot;Michele&quot;]22:46:40.607 &amp;gt;&amp;gt; 0044 553 &lt;b&gt;We do not relay non-local mail&lt;/b&gt;, sorry.\0D\0A[/quote]&lt;/p&gt;&lt;p&gt;This sounds pretty clear to me? &lt;/p&gt;
			Michael
--
IERenderer's Homepage
PGP Key ID (RSA 2048): 0xC45D831B
S/MIME Fingerprint: 94C6B471 0C623088 A5B27701 742B8666 3B7E657C

 

Sorry - the question is - why is this address suddenly "non-local"?  

 

On Weds everything was fine - Fri all the users files were moved to a new machine, and she could no longer send messages outside of the network.  I changed no settings in either Pegasus or Mercury, so, any idea what happened or how to fix?

 

Michele

&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Sorry - the question is - why is this address suddenly &quot;non-local&quot;? &amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;On Weds everything was fine - Fri all the users files were moved to a new machine, and she could no longer send messages outside of the network.&amp;nbsp; I changed no settings in either Pegasus or Mercury, so, any idea what happened or how to fix?&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Michele &lt;/p&gt;

[quote user="Michele"]Sorry - the question is - why is this address suddenly "non-local"?[/quote]

I don't think I understand: How would <outside address@gmail.com> be local unless you're GMAIL?

&lt;p&gt;[quote user=&quot;Michele&quot;]Sorry - the question is - why is this address suddenly &quot;non-local&quot;?[/quote]&lt;/p&gt;&lt;p&gt;I don&#039;t think I understand: How would &amp;lt;outside address@gmail.com&amp;gt; be local unless you&#039;re GMAIL? &lt;/p&gt;
			Michael
--
IERenderer's Homepage
PGP Key ID (RSA 2048): 0xC45D831B
S/MIME Fingerprint: 94C6B471 0C623088 A5B27701 742B8666 3B7E657C

I feel like we are probably talking at cross-purposes...

 The local user can not send to any outside addresses  - but as she is the only one on the network who is having this problem.  I, on the same network, can send to the <outside address>@gmail.com.  What I need to know is, how can I fix this problem?  She and I have identical (aside from user name and password) settings in Pegasus.  We are accessing the same Mercury server.  Why can I send to outside addresses and she can't?

 

thanks

Michele

&lt;p&gt;I feel like we are probably talking at cross-purposes... &lt;/p&gt;&lt;p&gt;&amp;nbsp;The local user can not send to any outside addresses&amp;nbsp; - but as she is the only one on the network who is having this problem.&amp;nbsp; I, on the same network, can send to the &amp;lt;outside address&amp;gt;@gmail.com.&amp;nbsp; What I need to know is, how can I fix this problem?&amp;nbsp; She and I have identical (aside from user name and password) settings in Pegasus.&amp;nbsp; We are accessing the same Mercury server.&amp;nbsp; Why can I send to outside addresses and she can&#039;t?&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;thanks&lt;/p&gt;&lt;p&gt;Michele &lt;/p&gt;
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