Thanks for reply, Thomas.

Studied error log / phone call to ISP / sorted / sending and receiving mail

Gerry 

A newbie writes - having installed Pegasus Mail 4.52; when attempting to download Mail via my ISP; the following message appears. Host is the UK's TalkTalk.

[*] Connection established to 62.24.202.1
>> 0014 +OK imap5nec
<< 0014 USER Jinky71
>> 0005 +OK
<< 0015 PASS XXXXXXXX
>> 0029 -ERR Authentication failed.

I suspect that the answer lies somwhere in the Pegasus Help forums. I may have missed it in my search.

Thanks if anyone can assist.

Gerry

A newbie writes - having installed Pegasus Mail 4.52; when attempting

to download Mail via my ISP; the following message appears. Host is the

UK's TalkTalk.

Connection established to 62.24.202.1
>> 0014 +OK imap5nec
<< 0014 USER Jinky71
>> 0005 +OK
<< 0015 PASS XXXXXXXX
>> 0029 -ERR Authentication failed.

I suspect that the answer lies somwhere in the Pegasus Help forums. I may have missed it in my search.

Turn on session logging is Tools | Internet option | general and verify that you are connecting to the correct host and sending the correct password.