Community Discussions and Support
Installing a license

No problem.  All installed now and good to go.  Love your software.  Thanks for the help.

No problem.  All installed now and good to go.  Love your software.  Thanks for the help.

Hi folks, and sorry about such a basic question, but I bought a license for Mercury/32 and I can't figure out how to install it.  I've read the manual, FAQ, forum, and anything else I can find, but no luck.  Can someone tell me where I can input the license so that I can run this server as a windows service?

 

<P>Hi folks, and sorry about such a basic question, but I bought a license for Mercury/32 and I can't figure out how to install it.  I've read the manual, FAQ, forum, and anything else I can find, but no luck.  Can someone tell me where I can input the license so that I can run this server as a windows service?</P> <P mce_keep="true"> </P>

Hi folks, and sorry about such a basic question, but I bought a license

for Mercury/32 and I can't figure out how to install it.  I've read the

manual, FAQ, forum, and anything else I can find, but no luck.  Can

someone tell me where I can input the license so that I can run this

server as a windows service?

Dump the mercury.lic file into the same directory as mercury.exe and reboot Mercury.

 

<blockquote>Hi folks, and sorry about such a basic question, but I bought a license for Mercury/32 and I can't figure out how to install it.  I've read the manual, FAQ, forum, and anything else I can find, but no luck.  Can someone tell me where I can input the license so that I can run this server as a windows service?</blockquote><p>Dump the mercury.lic file into the same directory as mercury.exe and reboot Mercury.</p><p> </p>

Thanks. Where do you get the mercury.lic file?  All I received was a paypal receipt with no attachments.  I've received no other emails and there were no downloads available on the license purchase screen that I saw.  There's no exiting mercury.lic file on my computer.

 I'm sure I'm overlooking something obvious but I'm at a loss.  My emails to support have so far been unreturned.  I'd appreciate any help.  Thanks.

<P>Thanks. Where do you get the mercury.lic file?  All I received was a paypal receipt with no attachments.  I've received no other emails and there were no downloads available on the license purchase screen that I saw.  There's no exiting mercury.lic file on my computer.</P> <P> I'm sure I'm overlooking something obvious but I'm at a loss.  My emails to support have so far been unreturned.  I'd appreciate any help.  Thanks.</P>

Thanks. Where do you get the mercury.lic file?  All I received was a paypal receipt with no attachments.

David will respond, usually within a day, using the domain pmail.gen.nz telling you where to download the license file.  Make sure your anti-spam is not blocking the domain.

 

<blockquote>Thanks. Where do you get the mercury.lic file?  All I received was a paypal receipt with no attachments. </blockquote><p>David will respond, usually within a day, using the domain pmail.gen.nz telling you where to download the license file.  Make sure your anti-spam is not blocking the domain.</p><p> </p>

Well, it's been a week since I paid for my license and I have received no reply to my emails other than the auto-reply to confirm receipt.  Does anyone know of a contact other than the ones shown through the web site?  My manager is going to make me uninstall if I can't get it to run as a service.

Well, it's been a week since I paid for my license and I have received no reply to my emails other than the auto-reply to confirm receipt.  Does anyone know of a contact other than the ones shown through the web site?  My manager is going to make me uninstall if I can't get it to run as a service.

Well, it's been a week since I paid for my license and I have received

no reply to my emails other than the auto-reply to confirm receipt. 

Does anyone know of a contact other than the ones shown through the web

site?  My manager is going to make me uninstall if I can't get it to run

as a service.

David.Harris@pmail.gen.nz

Edit: BTW, did you verify the e-mail address you used in the license?  David does get a number of bounces where his message is either rejected or there is a bad e-mail address.
<blockquote>Well, it's been a week since I paid for my license and I have received no reply to my emails other than the auto-reply to confirm receipt.  Does anyone know of a contact other than the ones shown through the web site?  My manager is going to make me uninstall if I can't get it to run as a service.</blockquote>David.Harris@pmail.gen.nz Edit: BTW, did you verify the e-mail address you used in the license?  David does get a number of bounces where his message is either rejected or there is a bad e-mail address.

[quote user="rshultz"]Well, it's been a week since I paid for my license and I have received no reply to my emails other than the auto-reply to confirm receipt.  Does anyone know of a contact other than the ones shown through the web site?  My manager is going to make me uninstall if I can't get it to run as a service.[/quote]

My apologies for this - for some reason, PayPal did not send me a notification that you had made the payment. When I actually went into the account and checked, it was there though. I've now released the license - you should already have the download details. If they're not there, or if there's another problem, please contact me directly at David.Harris@pmail.gen.nz.

Once again, sorry about this - not sure what happened here, but will check it out.

Cheers!

-- David --

<p>[quote user="rshultz"]Well, it's been a week since I paid for my license and I have received no reply to my emails other than the auto-reply to confirm receipt.  Does anyone know of a contact other than the ones shown through the web site?  My manager is going to make me uninstall if I can't get it to run as a service.[/quote] My apologies for this - for some reason, PayPal did not send me a notification that you had made the payment. When I actually went into the account and checked, it was there though. I've now released the license - you should already have the download details. If they're not there, or if there's another problem, please contact me directly at David.Harris@pmail.gen.nz. Once again, sorry about this - not sure what happened here, but will check it out. Cheers! -- David -- </p>
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