<DIV class=ForumReplyToPostArea> <P>[quote user="Mischief"] Here is the log of me emailing a hotmail account.  It ended up in the receipients junk box.  My email has no rules or alias associated with it. [/quote] [quote user="Thomas R. Stephenson"] You said that you were changing the address in the message to info@.. and I do not see that change here. [/quote]</P> <P>I tried using my own account that has no rules or aliases setup.  I can recreate the same issue my customer is having with my own account. So I know it is not user specific and doesn't have anything to do with the alias I gave him.</P> <P>Here is the SMTP Client Log of the email</P> <P>18:39:08: processing job MO000017 Resolved MX for 'hotmail.com' to 65.55.37.120 Connecting to 65.55.37.120 MAIL FROM:<A href="mailto:devin.ellis@dcwebsolutions.ca">devin.ellis@dcwebsolutions.ca</A> RCPT TO:<A href="mailto:janelle_benning@hotmail.com">janelle_benning@hotmail.com</A> DATA [2724 bytes] Message accepted for delivery by 65.55.37.120. 18:39:15: 7 seconds elapased, closing connection</P> <P>Here is the mercury.ini file.</P> <BLOCKQUOTE> <BLOCKQUOTE> <P>[General] myname:          dcwebsolutions.ca    # Canonical name for this server timezone:        +0000    # Time Zone to add to date fields file_api:        1    # Use the file api instead of queues mailqueue:       C:\MERCURY\QUEUE    # Where mail should be put for delivery smtpqueue:       C:\MERCURY\QUEUE    # Where the SMTP client should look for mail newmail_path:    C:\MERCURY\MAIL\~N    # Where to find the users' WinPMail mailboxes.</P> <P>[Protocols] MERCURYS.DLL MERCURYP.DLL MERCURYE.DLL # MERCURYC.DLL # MERCURYD.DLL # MERCURYH.DLL # MERCURYF.DLL # MERCURYW.DLL # MERCURYX.DLL # MERCURYI.DLL # MERCURYB.DLL</P> <P>[Mercury] failfile:      C:\MERCURY\Mercury\FAILURE.MER    # Delivery failure notification template confirmfile:   C:\MERCURY\Mercury\CONFIRM.MER    # Delivery confirmation template aliasfile:     C:\MERCURY\Mercury\ALIAS.MER    # System-wide alias file synfile:       C:\MERCURY\Mercury\SYNONYM.MER    # User synonym database listfile:      C:\MERCURY\Mercury\LISTS.MER    # List of lists logfile:       C:\MERCURY\Logs\Core\~y-~m-~d.log    # Traffic logging file logwidth:      30    # Width of address fields in logfile retpath:       1    # Do/Don't use 'return-path' for errors maxhops:       30    # Used to detect mailing loops gullible:      0    # If NZ, don't validate 'From' fields poll:          10   # Seconds between queue polling cycles scratch:       C:\MERCURY\Scratch    # Where we can write temp files returnlines:   15    # How many lines of failed messages to return postmaster:    Admin    # NetWare UIC of postmaster broadcast:     1    # Yes, we want broadcast notifications, but receipts:      0    # ... no broadcasts for receipt confirmations PM_notify:     1    # Do/Don't send errors to the postmaster change_owner:  1    # Change message ownership to recipient auto_tzone:    1    # If NZ, obtain timezone information from OS LogLevel:      15    # System message reporting level LogMax:        100    # Maximum number of system messages to store RetryPeriod:   30    # Period between job retries (minutes) MaxRetries:    16    # Maximum number of times a job can fail TwoPasses:     1    # If NZ, process submission queue in 2 passes Autoaddress:   0    # If NZ, auto-generate user addresses based on name Daily_exit:    0    # If NZ, auto-restart each day after maintenance No_Areply:     0    # If NZ, disable automatic replies system-wide Alt_Forward:   0    # If NZ, allow alternate forwarding specification Maint_hour:    2    # Hour for daily maintenance (24-hour clock) Maint_min:     0    # Minute for daily maintenance Retry_Mode:    0    # If NZ, use progressive backoff for queue retries Local_DSNs:    1    # If NZ generate Delivery Status for local users only DSN_time1:     10800    # Seconds deferred before first DSN is sent DSN_time2:     86400    # Seconds deferred before second DSN is sent DSN_time3:     259200    # Seconds deferred before third DSN is sent Host_in_title: 0    # If NZ, show hostname in system tray and taskbar Lingering:     0    # Enable or disable 'lingering mailboxes' Linger_Timeout: 60   # Seconds before a lingering mailbox is shut down Alert_Host:    notify.pmail.com    # Host to check for licensee advisories Alert_Interval: 720   # Frequency in minutes (min 240) for checks Alert_Flags:   3    # Flags controlling advisory checks</P> <P>[MercuryC] logfile : C:\MERCURY\Logs\MercuryC\~y-~m-~d.log   # Traffic logging file Session_logging : C:\MERCURY\Sessions\MercuryC\    # Directory for session log files Session_logmode : 0 host:             # mail mail host which relays for us scratch:     C:\MERCURY\scratch           # Where we can write temp files poll:        30                   # Seconds between queue polling cycles returnlines: 15                   # How many lines of failed messages to return failfile:    C:\MERCURY\Mercury\FAILURE.MER  # Delivery failure template esmtp:       1                    # Yes, we want to use ESMTP extensions</P> <P>[MercuryE] HELO : dcwebsolutions.ca Session_logging : C:\MERCURY\Sessions\MercuryE Session_logmode : 0 Poll : 15 Timeout : 60 Logfile : C:\MERCURY\Logs\MercuryE\~y-~m-~d.log Log_Verbose : 0 DNS_Timeout : 20 DNS_Retries : 4 Transcripts : 1 MaxThreads : 10</P> <P>[MercuryD] Session_logging : C:\MERCURY\Sessions\MercuryD\    # Directory for session log files Session_logmode : 0 Scratch : C:\MERCURY\Scratch\MercuryD # Timeout : 30 # Poll : 120               # How often to check hosts for new mail (seconds)</P> <P>[MercuryS] Debug : 1 Logfile : C:\MERCURY\Logs\MercuryS\~y-~m-~d.log Timeout : 30 Relay : 0 Strict_Relay : 0 Alt_Server_Port : 587 Allow_Illegals : 0 SMTP_Authentication : 1 Auth_File : PWD Session_logging : C:\MERCURY\Sessions\MercuryS Session_logmode : 0 Compliance_Settings : 0 Maximum_Failed_Rcpts : 4 Max_Relay_Attempts : 4 SSL_Mode : 0 ST_Blacklisting : 288 No_VRFY : 0 SMTP_ConnFlags : 0</P> <P>[MercuryP] Scratch : C:\MERCURY\Scratch\MercuryP Logfile : C:\MERCURY\Logs\MercuryP\~y-~m-~d.log Stack : 32768 Mark_Read : 1 SSL_Mode : 0 Login_Disabled : 0 UIDL_nul_list : 1 New_UIDs : 1 No_NUL_passwords : 1 Session_logging : C:\MERCURY\Sessions\MercuryP Session_logmode : 0 Timeout : 60</P> <P>[MercuryX] Drain_queues: 1 # Cmd_Delay: 10 # Cmd_Wait: 1 # IE4_Dialling: 0 # Use_ETRN: 1 # Clients_only: 1 # Sunday: 0800,1800,3,15,30,60 # Monday: 0830,2100,5,15,60,60 # Tuesday: 0830,2100,5,15,60,60 # Wednesday: 1500,1900,2,30,5,30 # Thursday: 0900,1900,2,30,0,0 # Friday: 0830,2100,5,15,60,60 # Saturday: 1031,1035,2,45,-1,0</P> <P># [Groups] # testgroup            :     TESTGRP</P> <P>[Domains] dcwebsolutions: dcwebsolutions dcwebsolutions: dcwebsolutions.ca underRconstruction: underRconstruction.com underRconstruction: underRconstruction.ca vidicsbullies: vidicsbullies.com vidicsbullies: vidicsbullies.ca</P> <P>[Maiser] Maiser:          Maiser   # 'Username' of mail server account Helpfile:        C:\MERCURY\Mercury\MAISER.HLP   # Help sent on failed maiser requests Lookupfile:      C:\MERCURY\Mercury\MAISER.LKP   # Format file for the 'lookup' command Send_dir:        C:\MERCURY\Mercury\SENDABLE   # Directory for the 'send' command Logfile:         C:\MERCURY\Logs\Maiser\~y-~m-~d.LOG   # Mail server log file Notify:          C:\MERCURY\Mercury\TMP   # Dir. for pending 'notify' commands NoList:          N   # If 'Y', disable the 'list' command Local_only:      Y   # If 'Y', local 'notify' commands only</P> <P>[MercuryH] logfile : C:\MERCURY\Logs\MercuryH\~y-~m-~d.log   # Traffic logging file # Addressbook : <A href="file://clio/SYS/SYSTEM/MERCURY/PH.PMR">\\CLIO\SYS\SYSTEM\MERCURY\PH.PMR</A> # MOTD : <A href="file://clio/SYS/SYSTEM/MERCURY/PH-MOTD.TXT">\\CLIO\SYS\SYSTEM\MERCURY\PH-MOTD.TXT</A> # Administrator : <A href="mailto:postmaster@clio.pmail.gen.nz">postmaster@clio.pmail.gen.nz</A> Timeout : 30</P> <P>[MercuryI] Scratch : C:\MERCURY\Scratch\MercuryI logfile : C:\MERCURY\Logs\MercuryI\~y-~m-~d.log   # Traffic logging file Session_logging : C:\MERCURY\Sessions\MercuryI\   # Directory for session log files Session_logmode : 0 Timeout : 120 Server_Port : 143 Idle_Timeout : 1800</P> <P>[MercuryB] Scratch : C:\MERCURY\Scratch\MercuryB logfile : C:\MERCURY\Logs\MercuryB\~y-~m-~d.log   # Traffic logging file Session_logging : C:\MERCURY\Sessions\MercuryB\   # Directory for session log files Session_logmode : 0 Timeout : 120 Server_Port : 80 Idle_Timeout : 1800 # URL_Base : enter_your_domain_here</P> <P>[Groups]</P> <P>[Rewrite]</P> <P>[Statistics] StatFlags:    0  # Statistical reporting settings STF_Hours:    24  # How often to write stat log files STM_Hours:    24  # How often to e-mail stat log files</P></BLOCKQUOTE></BLOCKQUOTE> <P mce_keep="true"> </P></DIV>

<P>Hi,</P> <P>I'll try to post as much information as possible.</P> <P>I've got my mail server setup as xyz.com.  We host a few websites so I have set up aliases and rules so that our clients can send from their @theirwebsite.com address so that the receipient does not see that it acutally comes from our xyz.com.</P> <P>The problem that we are having is that unless you mark the @theirwebite.com address as 'not junk' in hotmail or gmail,  the emails will always be delivered to the receipient's junk mail.</P> <P>Any help on this would be greatly appreiciated.</P>

<p>> I'll try to post as much information as possible.</p><p>1.   Is all this real data?  There look like munged domain names and that is the most critical part of the problem.</p><p> 2.  Do you have a fixed IP address?  Are you sending with MercuryE?</p><p> </p>

<P>I have a static IP through my ISP</P> <P>Example names: Mail Server : mycompany.com Customer : customersite.com ISP: isp.com</P> <P>When my customers send an email they are logged on as <A href="mailto:customer@mycompany.com">customer@mycompany.com</A> however I've set up a rule that changes the header so that the recipient will see <A href="mailto:info@customersite.com">info@customersite.com</A>. I've also set it up so that when people send emails to <A href="mailto:info@customersite.com">info@customersite.com</A> it actually gets dilivered to <A href="mailto:customer@mycompany.com">customer@mycompany.com</A>. My customers use Outlook and Outlook Express.</P> <P>This is my thought</P> <P>--- Hotmail sees that <A href="mailto:info@customersite.com">info@customersite.com</A> actually comes from <A href="mailto:customer@mycompany.com">customer@mycompany.com</A> and thinks that it could possibly be spam. This is just guess though.  I've also wondered if it is a DNS issue since my ip actually is owned by isp.com, I just rent a static IP. I've tried setting up a dns on the server but I think my isp is blocking or intercepting any dns requests.</P> <P> I hope that makes sense.</P>

> I have a static IP through my ISP Ok. > Example names: > Mail Server : mycompany.com     mycompany.com, NS, ns.kampung.com     mycompany.com, NS, ns2.kampung.com     mycompany.com, A, 208.239.76.34     mycompany.com, MX, 30, filter3.kcl.net     mycompany.com, MX, 40, filter4.kcl.net     mycompany.com, MX, 50, filter5.kcl.net     mycompany.com, MX, 60, filter6.kcl.net     mycompany.com, MX, 10, filter1.kcl.net     mycompany.com, TXT, "v=spf1 ip4:208.239.76.0/24 ip4:208.197.37.0/24 a mx ~all" Answer Section:     34.76.239.208.IN-ADDR.ARPA, PTR, mycompany.com All the records look normal here but the domain name looks spammy. > Customer : customersite.com Answer Section:     customersite.com, A, 216.239.34.21     customersite.com, A, 216.239.32.21     customersite.com, A, 216.239.36.21     customersite.com, A, 216.239.38.21 No MX records here. Answer Section:     21.38.239.216.IN-ADDR.ARPA, PTR, any-in-2615.1e100.net But it does have a PTR record. > ISP: isp.com > When my customers send an email they are logged on as > customer@mycompany.com however I've set up a rule that changes the > header so that the recipient will see info@customersite.com. > I've also set it up so that when people send emails to > info@customersite.com it actually gets dilivered to > customer@mycompany.com. > My customers use Outlook and Outlook Express. > This is my thought > --- Hotmail sees that info@customersite.com actually comes from > customer@mycompany.com and thinks that it could possibly be spam. Naw, not as long as the MAIL FROM address matches the From address. > > This is just guess though. > > I've also wondered if it is a DNS issue since my ip actually is > owned by isp.com, I just rent a static IP. Most of us just rent a fixed IP address from our ISP. > I've tried setting up a dns on the server but I think my isp is > blocking or intercepting any dns requests. >  I hope that makes sense. This does not make any sense.  I've never heard of any ISP blocking DNS requests. What you really need to do is turn on session logging in the outbound client to find out exactly what the bounce looks like.

<P>Those sites I gave were just an example, I didn't want to put in my real site but oh well.</P> <P>    mail server: <A href="http://www.dcwebsolutions.ca/">www.dcwebsolutions.ca</A> customer site: <A href="http://www.underrconstruction.ca/">www.underrconstruction.ca</A> ISP: <A href="http://www.wightman.ca/">www.wightman.ca</A></P> <P mce_keep="true"> </P> <P>hotmail doesn't reject the email completely, it just puts the message into the user's junk mail. I get a "message sent successfully" on the server.  I'll try and figure out how to turn on session logging on the outbound client and post what I get.</P>

> Those sites I gave were just an example, I didn't want to put in my real site but oh well. Why not.  You are asking for help and hiding the only information needed for some one to provide the help. >     mail server: www.dcwebsolutions.ca > customer site: www.underrconstruction.ca I hope you are not using www... for a domain name on e-mail, that's spammy at best.     dcwebsolutions.ca, MX, 10, www.dcwebsolutions.ca     dcwebsolutions.ca, MX, 20, mx2.netfirms.com     dcwebsolutions.ca, A, 216.110.252.42     42.252.110.216.IN-ADDR.ARPA, PTR, static.v80.216.110.252.42.wightman.ca These look good.  Best to point PTR record to dcwebsolutions.ca but this works with 99% of the hosts including Hotmail.     underrconstruction.ca, MX, 10, www.dcwebsolutions.ca     underrconstruction.ca, MX, 20, mx2.netfirms.com     underrconstruction.ca, A, 67.23.129.217 This one does not have a PTR record so the rDNS will fail and this alone will cause some systems to classify mail as spam. > ISP: www.wightman.ca >   > hotmail doesn't reject the email completely, it just puts the message into the user's junk mail. I get a "message sent > successfully" on the server.  I'll try and figure out how to turn on session logging on the outbound client and post what I get. In either MercuryE or MercuryC you just open the protocol configuration, enter a path for the session log and check the option.

<P>>  underrconstruction.ca, MX, 10, www.dcwebsolutions.ca >  underrconstruction.ca, MX, 20, mx2.netfirms.com >  underrconstruction.ca, A, 67.23.129.217 > This one does not have a PTR record so the rDNS will fail and this alone will cause some systems to classify mail as spam. It looks like I forgot to set the point the A record to my ip, done now.</P> <P> Here is the log of me emailing a hotmail account.  It ended up in the receipients junk box.  My email has no rules or alias associated with it. </P> <P>2011.01.18 18:38:37 <A href="mailto:devinellis@dcwebsolutionsca">devinellis@dcwebsolutionsca</A>: Synch operation started (flags = 00000001) 2011.01.18 18:38:37 <A href="mailto:devinellis@dcwebsolutionsca">devinellis@dcwebsolutionsca</A>: UploadItems: 1 messages to send 2011.01.18 18:38:37 SMTP (dcwebsolutions.ca): Begin execution 2011.01.18 18:38:37 SMTP (dcwebsolutions.ca): Port: 25, Secure: no, SPA: no 2011.01.18 18:38:37 SMTP (dcwebsolutions.ca): Finding host 2011.01.18 18:38:37 SMTP (dcwebsolutions.ca): Connecting to host 2011.01.18 18:38:37 SMTP (dcwebsolutions.ca): Connected to host 2011.01.18 18:38:38 SMTP (dcwebsolutions.ca): <rx> 220 dcwebsolutions.ca ESMTP server ready. 2011.01.18 18:38:38 SMTP (dcwebsolutions.ca): [tx] EHLO MischiefPC 2011.01.18 18:38:38 SMTP (dcwebsolutions.ca): <rx> 250-dcwebsolutions.ca Hello MischiefPC; ESMTPs are: 2011.01.18 18:38:38 SMTP (dcwebsolutions.ca): <rx> 250-TIME 2011.01.18 18:38:38 SMTP (dcwebsolutions.ca): <rx> 250-SIZE 0 2011.01.18 18:38:38 SMTP (dcwebsolutions.ca): <rx> 250-AUTH CRAM-MD5 LOGIN 2011.01.18 18:38:38 SMTP (dcwebsolutions.ca): <rx> 250-AUTH=LOGIN 2011.01.18 18:38:38 SMTP (dcwebsolutions.ca): <rx> 250 HELP 2011.01.18 18:38:38 SMTP (dcwebsolutions.ca): Authorized to host 2011.01.18 18:38:38 SMTP (dcwebsolutions.ca): Connected to host 2011.01.18 18:38:38 SMTP (dcwebsolutions.ca): [tx] MAIL FROM: <*****> 2011.01.18 18:38:38 SMTP (dcwebsolutions.ca): <rx> 250 Sender OK - send RCPTs. 2011.01.18 18:38:38 SMTP (dcwebsolutions.ca): [tx] RCPT TO: <*****> 2011.01.18 18:38:38 SMTP (dcwebsolutions.ca): <rx> 250 Recipient OK - send RCPT or DATA. 2011.01.18 18:38:38 SMTP (dcwebsolutions.ca): [tx] DATA 2011.01.18 18:38:38 SMTP (dcwebsolutions.ca): <rx> 354 OK, send data, end with CRLF.CRLF 2011.01.18 18:38:38 SMTP (dcwebsolutions.ca): [tx] . 2011.01.18 18:38:38 SMTP (dcwebsolutions.ca): <rx> 250 Data received OK. 2011.01.18 18:38:38 SMTP (dcwebsolutions.ca): End execution 2011.01.18 18:38:38 <A href="mailto:devinellis@dcwebsolutionsca">devinellis@dcwebsolutionsca</A>: ReportStatus: RSF_COMPLETED, hr = 0x00000000 2011.01.18 18:38:38 <A href="mailto:devinellis@dcwebsolutionsca">devinellis@dcwebsolutionsca</A>: Synch operation completed</P> <P mce_keep="true"> </P> <P>I truely appreciate your help and patience with me and this issue.  The tech support you give for us is the reason we purchased Mercury. </P>

You again munged out the most critical data, the RCPT TO and MAIL FROM addresses

<P>sorry, that was outlook.</P> <P>mail from <A href="mailto:devinellis@dcwebsolutions.ca">devinellis@dcwebsolutions.ca</A> rcpt to <A href="mailto:janelle_benning@hotmail.com">janelle_benning@hotmail.com</A></P>

<div class="ForumReplyToPostArea"> <p>sorry, that was outlook.</p> <p>mail from <a href="mailto:devinellis@dcwebsolutions.ca">devinellis@dcwebsolutions.ca</a> rcpt to <a href="mailto:janelle_benning@hotmail.com">janelle_benning@hotmail.com</a></p><p> </p><p>You said that you were changing the address in the message to info@.. and I do not see that change here.</p><p> </p> </div>