Hi Chris,

Further to discussion we had here in 2009, when you were considering Blackberrys and I was trying to get IMAP working on my E71, I installed Profimail (licence cost £15-20) on our E71s and it's much nicer than the Nokia client, which I haven't attempted to use since. So I can;t say what might be wrong, but it may be worth trying the 30 day free demo of Profimail - at worst, it would confirm whether the E72 hardware is OK.

Chris

Several of our staff have been issued with Nokia E72 phones which they use to access email on our mercury server via IMAP when they are not in the office.

 They seem to be having a problem in that some of the emails listed in their inbox will not actually open.  As far as they can tell there is not common factor in the ones which do and do not work, that is to say size and source of the emails which do not open does not appear to be a factor.

We are not aware of similar problems when accessing emails via IMAP using other devices and mail clients for example Thunderbird and Pegasus on the few laptops that we use works OK, Pegasus on my desktop PC at home works, My own Android phone works OK with either the default client or Maildroid and another of our staff uses his personal Blackberry device with no problems. 

Has anyone else had similar problems and managed to solve them either by server side adjustments or by changing the settings on their phones? 

Hello, I don't use Mercury, so I never experienced this issue.

But Nokia released a new mail client to solve some problems and to have html support inside email reader.

I installed it on my E72 and works fine.

May be it could solve the problem.

http://betalabs.nokia.com/blog/2011/01/10/update-to-nokia-email-beta-brings-new-features-and-fixes-to-s60-3rd-ed-fp2-devices

Bye