Hello, all:
We are using the aliases feature of Mercury/32 to handle email inquiries that come from a form on our website. The emails come in addressed to contacts@domain.com and an alias in Mercury (Configuration, Aliases) equates that email alias with the real person's account, say jsmith. Everything works great! Now when jsmith goes on vacation, the emails will be forwarded to another user, so I go in and edit the alias through the dialog box. However, the emails still get sent to jsmith! I have even restarted Mercury and they continue to be sent to the original user, even through the new user is shown in the alias file. I have checked the path to the alias.mer file and opened the file in Notepad to see the correct username in place. I have even searched the hard drive for all files containing "contacts@domain.com" to see if Mercury is somehow reading another alias file. I did find the old alias.src file that Mercury used to use, but I edited the username in that file to be sure and it had no effect. I have gotten around the problem in the meantime by creating a filtering rule to divert the incoming email appropriately, but it doesn't explain why aliases aren't working like I expect them to. Is there another possible place Mercury is referencing the alias file? Does Mercury need a restart after changing the alias file?
-=Glen
<p>Hello, all:</p><p>We are using the aliases feature of Mercury/32 to handle email inquiries that come from a form on our website.&nbsp; The emails come in addressed to contacts@domain.com and an alias in Mercury (Configuration, Aliases) equates that email alias with the real person's account, say jsmith.&nbsp; Everything works great!&nbsp; Now when jsmith goes on vacation, the emails will be forwarded to another user, so I go in and edit the alias through the dialog box.&nbsp; However, the emails still get sent to jsmith!&nbsp; I have even restarted Mercury and they continue to be sent to the original user, even through the new user is shown in the alias file.&nbsp; I have checked the path to the alias.mer file and opened the file in Notepad to see the correct username in place.&nbsp; I have even searched the hard drive for all files containing "contacts@domain.com" to see if Mercury is somehow reading another alias file.&nbsp; I did find the old alias.src file that Mercury used to use, but I edited the username in that file to be sure and it had no effect.&nbsp; I have gotten around the problem in the meantime by creating a filtering rule to divert the incoming email appropriately, but it doesn't explain why aliases aren't working like I expect them to.&nbsp; Is there another possible place Mercury is referencing the alias file?&nbsp; Does Mercury need a restart after changing the alias file?</p><p>-=Glen
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