[quote user="aurora data recovery"]The consequences of this bug are obviously of great concern.   Apart from today's 615 incoming messages, we have well over 20.000 ( unreadable)  messages archived in individual client folders.

[...] 

We are most grateful for any assistance.[/quote]

Do we get some feedback about the suggestions made in this thread? I'd also like to suggest trying a modified cache path for IERenderer (via its configuration dialog) if you don't just disable it completely ...

Yesterday Pegasus was running with 4,61, everything was just fine. We have worked with Pegasus for almost 20 years.

Today we installed 4.62. None of our messages, incoming or archived, are readable.

The consequences of this bug are obviously of great concern.   Apart from today's 615 incoming messages, we have well over 20.000 ( unreadable)  messages archived in individual client folders.

Here is the error message that is displayed in all cases:

 It may be relevant to mention that use of IE is not permitted in Aurora for security reasons. This has never been an issue previously.

We use Firefox 5.xx  and 6.xx with several clients already running the latest version: 8.00 called "aurora" 

 We are most grateful for any assistance.

/Jana

Have you tried disabling IERenderer? (Via the toolbar icon)

[quote user="aurora data recovery"]Today we installed 4.62. None of our messages, incoming or archived, are readable.[/quote]

This should only affect HTML versions of your messages, plain text should still be readable. It apparently only occurs on some systems still having IE 6 installed: I've got a test environment with XP SP 1 and IE 6 running which doesn't fail and I know of at least one W2K user (who can't upgrade to later IE versions) for whom it doesn't fail either - IOW: I don't know the common denominator ...

[quote user="aurora data recovery"]It may be relevant to mention that use of IE is not permitted in Aurora for security reasons.[/quote]

Who or what is Aurora? And just to clarify: IERenderer uses IE's rendering modules in a pretty restricted (and configurable) way, i.e. it does not simply use IE "as is" - for security reasons ...

[quote user="aurora data recovery"]We use Firefox 5.xx  and 6.xx with several clients already running the latest version: 8.00 called "aurora"[/quote]

Firefox 8.00 (???) is called Aurora????? I must be missing something ...

We have 4.62 run out at our office

We have a mix of IE 7 8 and 9 additionally some have the latest firefox  6.02.

We don't get what you appear to have..

We upgraded from 4.61 and not a new install and it is a centrally located program accessed using the roam switch.

What we do get some times with a email that has HTML is just a larger greyed out area where the html resides

Text and normal emails all work fine , als o if you " click in the grey area the html does open 

[quote user="lesembury"]What we do get some times with a email that has HTML is just a larger greyed out area where the html resides

Text and normal emails all work fine , als o if you " click in the grey area the html does open [/quote]

Sounds weird to me, can you provide a screenshot or a test message (to my personal account via IERenderer's About ... dialog, it should be enough to send such a message as attachment - or otherwise as an attached CNM file from the new mail directory).

Sounds like you are describing the area reserved for graphics in an html message.  If you don't want to click on the gray areas, just make fetching of graphics automatic. Go to menu Tools/Options/Incoming mail/Message Reader and change the "Display remote..." to "Automatically..."

Martin

> We use Firefox 5.xx  and 6.xx with several clients already running the latest version: 8.00 called "aurora"
> Firefox 8.00 (???) is called Aurora????? I must be missing something ...

I agree with that Michael.  I'm on the Firefox beta update channel and I'm running v7.0  This Aurora is probably something based on Mozilla but not Firefox.

[quote user="Thomas R. Stephenson"]> We use Firefox 5.xx  and 6.xx with several clients already running the latest version: 8.00 called "aurora"
> Firefox 8.00 (???) is called Aurora????? I must be missing something ...

I agree with that Michael.  I'm on the Firefox beta update channel and I'm running v7.0  This Aurora is probably something based on Mozilla but not Firefox.

[/quote]

It is indeed Firefox 8.0 and it is named "Aurora"

> It is indeed Firefox 8.0 and it is named "Aurora"

This is not even beta software and it may be called FF 8.0 but it's just some alpha build stuff.  No telling how this really works in the real world.

Yep. I'm using a2.

Interesting thing is that I was having problems with v7 with random crashes and thus far v8 appears to have greater stability.

Early days yet though.

[quote user="Thomas R. Stephenson"]

> It is indeed Firefox 8.0 and it is named "Aurora"

This is not even beta software and it may be called FF 8.0 but it's just some alpha build stuff.  No telling how this really works in the real world.

 [/quote]

Just by way of further explanation for anyone that is interested, Mozilla has introduced a rapid development schedule for Firefox and other products.

Firefox 7 based on Gecko 7 is currently on its Beta channel, Firefox 8 based on Gecko 8 is currently on Aurora channel and Firefox 9 based on Gecko 9 is currently on Nightly channel.

All will move up one place later this month (I think) when 7 is released, i.e. 8 moves to beta and 9 to Aurora.