HyperLinks in Forwarded Messages not consistent

caisson

posted Sep 26 '11 at 5:54 am

[quote user="caisson"]

[quote user="Thomas R. Stephenson"]> > You have go to be more specific here. You are talking about an
> > attachment and there is no attachment with a link unless there is
> > some sort of graphic associated with the link. Even there when I
> > insert a graphic with a link my test show that forwarding the
> > message with this link works just fine.

Are you sure that the "rich text" has been selected?

[/quote]

That was the key. I wasn't selecting that option, however that raises another issue in terms of consistency.

While looking at this I tried forwarding messages containg hyperlinks generated by different applications.

Without the richtext option some work and some don't, e.g. a message initially generated by Outlook Express worked while one from Outlook did not.

All work if the rich text option is selected.

I suppose the questions that raises for the non-technical among us are:

Why the initial message from Pmail doesn't need richtext selected to work, but the forwarded message does?

Why some forwarded messages work without the richtext options and some don't?

[/quote]

The first question I've answered. It is checked automatically in a new message containing a hyperlink.

That would be a good addition to the forwarding setup.

[quote user="caisson"][quote user="Thomas R. Stephenson"]&gt; &gt; You have go to be more specific here.&nbsp; You are talking about an &gt; &gt; attachment and there is no attachment with a link unless there is &gt; &gt; some sort of graphic associated with the link.&nbsp; Even there when I &gt; &gt; insert a graphic with a link my test show that forwarding the &gt; &gt; message with this link works just fine. Are you sure that the "rich text" has been selected? [/quote]That was the key. I wasn't selecting that option, however that raises another issue in terms of consistency.While looking at this I tried forwarding messages containg hyperlinks generated by different applications.Without the richtext option some work and some don't, e.g. a message initially generated by Outlook Express worked while one from Outlook did not.All work if the rich text option is selected.I suppose the questions that raises for the non-technical among us are:Why the initial message from Pmail doesn't need richtext selected to work, but the forwarded message does?Why some forwarded messages work without the richtext options and some don't?&nbsp;&nbsp; [/quote]The first question I've answered.&nbsp; It is checked automatically in a new message containing a hyperlink.That would be a good addition to the forwarding setup. &nbsp;&nbsp;

SaliesBuzz

posted Sep 24 '11 at 11:20 pm

I have discovered that if you forward a previously written email containing a link that uses the Pegasus "Hyperlink" tool whilst "editing or making changes", the email does not send the link in anyway easily visible to the recipient. The link is there, buried in the message source, but effectively unusable.

If you (1) "forward the message without editing" or (2)"start a new message with messages attached", the link is carried correctly, in the (1)case with the link in the main body of the message, and in (2) when viewing the atttachment.

Is this by design?

It has caused us a few problems when we have forwarded links to clients who say they receive the email with no links. Obviously we have no control over the receiving client but I think that this is something we need to be aware of in respect of the way that Pegasus handles mail with hyperlinks.

I have made the same test with Thunderbird and the link (with associated text handle) is forwarded correctly in the main body of the message. If the mail is sent as plain text in Thunderbird the link is still there in the main body of the message, albeit without the HTML Text handle. In Pegasus the text handle is there but with no associated hyperlink.

I am using Pegasus 4.6.2 networked through one of our NAS Servers, but I think that this behaviour was the same with 4.6.1 and earlier?

I have discovered that if you forward a previously written email containing a link that uses the Pegasus "Hyperlink" tool whilst "editing or making changes", the email does not send the link in anyway easily visible to the recipient. The link is there, buried in the message source, but effectively unusable.&nbsp;If you (1) "forward the message without editing" or (2)"start a new message with messages attached", the link is carried correctly, in the (1)case with the link in the main body of the message, and in (2) when viewing the atttachment.&nbsp;Is this by design?It has caused us a few problems when we have forwarded links to clients who say they receive the email with no links. Obviously we have no control over the receiving client but I think that this is something we need to be aware of in respect of the way that Pegasus handles mail with hyperlinks. I have made the same test with Thunderbird and the link (with associated text handle) is forwarded correctly in the main body of the message. If the mail is sent as plain text in Thunderbird the link is still there in the main body of the message, albeit without the HTML Text handle. In Pegasus the text handle is there but with no associated hyperlink.I am using Pegasus 4.6.2 networked through one of our NAS Servers, but I think that this behaviour was the same with 4.6.1 and earlier?

Michael

posted Sep 25 '11 at 1:18 am

[quote user="SaliesBuzz"]I have made the same test with Thunderbird and the link (with associated text handle) is forwarded correctly in the main body of the message. If the mail is sent as plain text in Thunderbird the link is still there in the main body of the message, albeit without the HTML Text handle. In Pegasus the text handle is there but with no associated hyperlink.

[/quote]

What is a "text handle"?

[quote user="SaliesBuzz"]I have made the same test with Thunderbird and the link (with associated text handle) is forwarded correctly in the main body of the message. If the mail is sent as plain text in Thunderbird the link is still there in the main body of the message, albeit without the HTML Text handle. In Pegasus the text handle is there but with no associated hyperlink. [/quote]What is a "text handle"?

			Michael
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Thomas R. Stephenson

posted Sep 25 '11 at 2:07 am

> I have discovered that if you forward a previously written email

containing a link that uses
> the Pegasus "Hyperlink" tool whilst "editing

or making changes", the email does not send
> the link in anyway easily

visible to the recipient. The link is there, buried in the message

> source, but effectively unusable.
>
> If you (1) "forward the message

without editing" or (2)"start a new message with messages
> attached",

the link is carried correctly, in the (1)case with the link in the main

body of the
> message, and in (2) when viewing the attachment.
>
> Is this by design?

Not sure what you mean here. I forward messages with links created by the Hyperlink too where the link is not shown except for the text and the forward link works for me. Could you expand on what you are doing when you create a link? I just re-tested this again with link text of "Pegasus Mail" and the URL http://www.pmail.com.

&gt; I have discovered that if you forward a previously written email containing a link that uses &gt; the Pegasus "Hyperlink" tool whilst "editing or making changes", the email does not send &gt; the link in anyway easily visible to the recipient. The link is there, buried in the message &gt; source, but effectively unusable. &gt; &gt; If you (1) "forward the message without editing" or (2)"start a new message with messages &gt; attached", the link is carried correctly, in the (1)case with the link in the main body of the &gt; message, and in (2) when viewing the attachment. &gt; &gt; Is this by design? Not sure what you mean here.&nbsp; I forward messages with links created by the Hyperlink too where the link is not shown except for the text and the forward link works for me. Could you expand on what you are doing when you create a link? I just re-tested this again with link text of "Pegasus Mail" and the URL http://www.pmail.com. &nbsp;&nbsp;

caisson

posted Sep 25 '11 at 4:12 am

[quote user="Thomas R. Stephenson"]

Not sure what you mean here. I forward messages with links created by the Hyperlink too where the link is not shown except for the text and the forward link works for me. Could you expand on what you are doing when you create a link? I just re-tested this again with link text of "Pegasus Mail" and the URL http://www.pmail.com.

[/quote]

I've just had a couple of goes at it and it seems the link is there and functional in a bounced message but is present only as an attachment in an edited message.

[quote user="Thomas R. Stephenson"]Not sure what you mean here.&nbsp; I forward messages with links created by the Hyperlink too where the link is not shown except for the text and the forward link works for me. Could you expand on what you are doing when you create a link? I just re-tested this again with link text of "Pegasus Mail" and the URL http://www.pmail.com. &nbsp; [/quote]I've just had a couple of goes at it and it seems the link is there and functional in a bounced message but is present only as an attachment in an edited message.

Thomas R. Stephenson

posted Sep 25 '11 at 5:51 am

> > Not sure what you mean here. I forward messages with links created by
> > the Hyperlink too where the link is not shown except for the text and
> > the forward link works for me. Could you expand on what you are doing
> > when you create a link? I just re-tested this again with link text of
> > "Pegasus Mail" and the URL http://www.pmail.com.
> >
>
> I've just had a couple of goes at it and it seems the link is there
> and functional in a bounced message but is present only as an
> attachment in an edited message.

You have go to be more specific here. You are talking about an attachment and there is no attachment with a link unless there is some sort of graphic associated with the link. Even there when I insert a graphic with a link my test show that forwarding the message with this link works just fine.

&gt; &gt; Not sure what you mean here.&nbsp; I forward messages with links created by &gt; &gt; the Hyperlink too where the link is not shown except for the text and &gt; &gt; the forward link works for me. Could you expand on what you are doing &gt; &gt; when you create a link? I just re-tested this again with link text of &gt; &gt; "Pegasus Mail" and the URL http://www.pmail.com. &gt; &gt; &gt; &gt; I've just had a couple of goes at it and it seems the link is there &gt; and functional in a bounced message but is present only as an &gt; attachment in an edited message. You have go to be more specific here.&nbsp; You are talking about an attachment and there is no attachment with a link unless there is some sort of graphic associated with the link.&nbsp; Even there when I insert a graphic with a link my test show that forwarding the message with this link works just fine.

caisson

posted Sep 25 '11 at 6:15 am

[quote user="Thomas R. Stephenson"]> > Not sure what you mean here. I forward messages with links created by
> > the Hyperlink too where the link is not shown except for the text and
> > the forward link works for me. Could you expand on what you are doing
> > when you create a link? I just re-tested this again with link text of
> > "Pegasus Mail" and the URL http://www.pmail.com.
> >
>
> I've just had a couple of goes at it and it seems the link is there
> and functional in a bounced message but is present only as an
> attachment in an edited message.

You have go to be more specific here. You are talking about an attachment and there is no attachment with a link unless there is some sort of graphic associated with the link. Even there when I insert a graphic with a link my test show that forwarding the message with this link works just fine.

[/quote]

I've been pushing messages between accounts and identities on a single machine and don't know whether that has had any bearing on the result, but:

If I create a hyperlink with a text tag using the tool in new mail, send and receive that message, then forward it by editing and then bouncing to separate addresses, the edited copy contains the text only, i.e. not as a link, while the bounced copy shows the text as a functioning link.

If I go to the attachments view in the edited copy I find a PM file (within the message body) containing the link.

This resolves to the hyperlink when opened in an HTML editor, in this case MSWord.

[quote user="Thomas R. Stephenson"]&gt; &gt; Not sure what you mean here.&nbsp; I forward messages with links created by &gt; &gt; the Hyperlink too where the link is not shown except for the text and &gt; &gt; the forward link works for me. Could you expand on what you are doing &gt; &gt; when you create a link? I just re-tested this again with link text of &gt; &gt; "Pegasus Mail" and the URL http://www.pmail.com. &gt; &gt; &gt; &gt; I've just had a couple of goes at it and it seems the link is there &gt; and functional in a bounced message but is present only as an &gt; attachment in an edited message. You have go to be more specific here.&nbsp; You are talking about an attachment and there is no attachment with a link unless there is some sort of graphic associated with the link.&nbsp; Even there when I insert a graphic with a link my test show that forwarding the message with this link works just fine. [/quote]&nbsp;I've been pushing messages between accounts and identities on a single machine and don't know whether that has had any bearing on the result, but:If I create a hyperlink with a text tag using the tool in new mail, send and receive that message, then forward it by editing and then bouncing to separate addresses, the edited copy contains the text only, i.e. not as a link, while the bounced copy shows the text as a functioning link.If I go to the attachments view in the edited copy I find a PM file (within the message body) containing the link. This resolves to the hyperlink when opened in an HTML editor, in this case MSWord. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

Michael

posted Sep 25 '11 at 6:39 pm

[quote user="SaliesBuzz"]I have discovered that if you forward a previously written email containing a link that uses the Pegasus "Hyperlink" tool whilst "editing or making changes", the email does not send the link in anyway easily visible to the recipient. The link is there, buried in the message source, but effectively unusable.[/quote]

I'm afraid it's much more complicated than this: First of all Pegasus Mail will only insert the formatted text into the editor if Tools => Options => Message reader => If a choice of formats exists, display the fancy version enabled. Next you will have to have Tools => Options = Message formatting => Disable all text styling options ... disabled (i.e. text styling needs to be enabled). And finally you will need to tick the Rich text checkbox in the editor for keeping the HTML (including hyperlinks) working ...

[quote user="SaliesBuzz"]I have discovered that if you forward a previously written email containing a link that uses the Pegasus "Hyperlink" tool whilst "editing or making changes", the email does not send the link in anyway easily visible to the recipient. The link is there, buried in the message source, but effectively unusable.[/quote]I'm afraid it's much more complicated than this: First of all Pegasus Mail will only insert the formatted text into the editor if Tools =&gt; Options =&gt; Message reader =&gt; If a choice of formats exists, display the fancy version enabled. Next you will have to have Tools =&gt; Options = Message formatting =&gt; Disable all text styling options ... disabled (i.e. text styling needs to be enabled). And finally you will need to tick the Rich text checkbox in the editor for keeping the HTML (including hyperlinks) working ...

			Michael
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Thomas R. Stephenson

posted Sep 26 '11 at 5:07 am

> > You have go to be more specific here. You are talking about an
> > attachment and there is no attachment with a link unless there is
> > some sort of graphic associated with the link. Even there when I
> > insert a graphic with a link my test show that forwarding the
> > message with this link works just fine.
>
>
> I've been pushing messages between accounts and identities on a
> single machine and don't know whether that has had any bearing on
> the result, but:
> If I create a hyperlink with a text tag using the tool in new mail,
> send and receive that message,

I assume that the link is functional when received.

> then forward it by editing and then bouncing to separate addresses, the
> edited copy contains the text only, i.e. not as a link, while the
> bounced copy shows the text as a functioning link.

Are you sure that the "rich text" has been selected?

Try the following format options and do this again:

1. Tools | Options | Sending mail, uncheck "Send attachments as
    separate messages" and "Enable text file autodetection when
    sending attachments". Check "Don't add 'attachment
    information' sections to Multipart messages", and "Generate
    multipart/alternative versions of richtext messages"

2. Tools | Options | Messages and replies check "Use MIME
    features"

3. Tools | Options | Message formatting uncheck everything under
    "Formatting and use of styling in messages"

> If I go to the attachments view in the edited copy I find a PM file
> containing the link.

&gt; &gt; You have go to be more specific here.&nbsp; You are talking about an &gt; &gt; attachment and there is no attachment with a link unless there is &gt; &gt; some sort of graphic associated with the link.&nbsp; Even there when I &gt; &gt; insert a graphic with a link my test show that forwarding the &gt; &gt; message with this link works just fine. &gt; &gt; &gt;&nbsp; I've been pushing messages between accounts and identities on a &gt; single machine and don't know whether that has had any bearing on &gt; the result, but: &gt; If I create a hyperlink with a text tag using the tool in new mail, &gt; send and receive that message, I assume that the link is functional when received. &gt; then forward it by editing and then bouncing to separate addresses, the &gt; edited copy contains the text only, i.e. not as a link, while the &gt; bounced copy shows the text as a functioning link. Are you sure that the "rich text" has been selected? Try the following format options and do this again: 1.&nbsp; Tools | Options | Sending mail, uncheck "Send attachments as &nbsp;&nbsp;&nbsp; separate messages" and "Enable text file autodetection when &nbsp;&nbsp;&nbsp; sending attachments". Check "Don't add 'attachment &nbsp;&nbsp;&nbsp; information' sections to Multipart messages", and "Generate &nbsp;&nbsp;&nbsp; multipart/alternative versions of richtext messages" &nbsp; 2.&nbsp; Tools | Options | Messages and replies check "Use MIME &nbsp;&nbsp;&nbsp; features" 3.&nbsp; Tools | Options | Message formatting uncheck everything under &nbsp;&nbsp;&nbsp; "Formatting and use of styling in messages" &gt; If I go to the attachments view in the edited copy I find a PM file &gt; containing the link.

caisson

posted Sep 26 '11 at 5:29 am

[quote user="Thomas R. Stephenson"]> > You have go to be more specific here. You are talking about an
> > attachment and there is no attachment with a link unless there is
> > some sort of graphic associated with the link. Even there when I
> > insert a graphic with a link my test show that forwarding the
> > message with this link works just fine.

Are you sure that the "rich text" has been selected?

[/quote]

That was the key. I wasn't selecting that option, however that raises another issue in terms of consistency.

While looking at this I tried forwarding messages containg hyperlinks generated by different applications.

Without the richtext option some work and some don't, e.g. a message initially generated by Outlook Express worked while one from Outlook did not.

All work if the rich text option is selected.

I suppose the questions that raises for the non-technical among us are:

Why the initial message from Pmail doesn't need richtext selected to work, but the forwarded message does?

Why some forwarded messages work without the richtext options and some don't?

[quote user="Thomas R. Stephenson"]&gt; &gt; You have go to be more specific here.&nbsp; You are talking about an &gt; &gt; attachment and there is no attachment with a link unless there is &gt; &gt; some sort of graphic associated with the link.&nbsp; Even there when I &gt; &gt; insert a graphic with a link my test show that forwarding the &gt; &gt; message with this link works just fine. Are you sure that the "rich text" has been selected? [/quote]That was the key. I wasn't selecting that option, however that raises another issue in terms of consistency.While looking at this I tried forwarding messages containg hyperlinks generated by different applications.Without the richtext option some work and some don't, e.g. a message initially generated by Outlook Express worked while one from Outlook did not.All work if the rich text option is selected.I suppose the questions that raises for the non-technical among us are:Why the initial message from Pmail doesn't need richtext selected to work, but the forwarded message does?Why some forwarded messages work without the richtext options and some don't? &nbsp;&nbsp;

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