[quote user="David_himself"]Have zipped the offending .CNM file and sent it to Michael.[/quote]

I can at least duplicate the issue now, unfortunately this looks like a HTS/TER crash which cannot be fixed "on the fly" - but it's very good to have a sample message for duplicating it since I've seen similar crash dumps before without getting a sample culprit. David Harris will need to look into it, so thanks a lot for providing the sample message!

Hi

I'm trying to forward an old message, an airline booking confirmation, to a conference organiser.  Every time I click the Forward button, Windows 7 closes Pegasus and automatically restarts it (so I have to click through the "mailbox in use" warning).

Relevant info:  Pegasus 4.63 with IERenderer 2.4.7.2, Windows 7 Enterprise SP1 64-bit, everything fully patched (except BearHTML, whose recent upgrade I haven't worried about).  Message is in an IMAP mailbox.

Have now repeated the crash inside PMDebug and have sent off the crash report, but I wondered whether the offline pictures in the forwarded message might be responsible.  I also wondered, once you have enabled viewing of "lazy HTML" pictures in a particular message, whether it was possible to withdraw that permission.

Thanks for any clues

David 

> I'm trying to forward an old message, an airline booking confirmation,
> to a conference organiser.  Every time I click the Forward button,
> Windows 7 closes Pegasus and automatically restarts it (so I have to
> click through the "mailbox in use" warning).

Is it possible for you to move this message to the new mail folder then zip up the resulting *.CNM file and forward it to me for analysis?

> Relevant info:  Pegasus 4.63 with IERenderer 2.4.7.2, Windows 7
> Enterprise SP1 64-bit, everything fully patched (except BearHTML,
> whose recent upgrade I haven't worried about).

You might try upgrading BearHTML or switching to IERenderer to see what happens.

> Have now got it to crash inside PMDebug and have sent crash off the
> crash report,

Michael in der Wiesche will handle this.

> but I wondered whether the offline pictures in the forwarded message
> might be responsible.  I also wondered, once you have enabled viewing
> of "lazy HTML" pictures in a particular message, whether it was
> possible to withdraw that permission.

Once the graphics are downloaded they are cached and Pegasus Mail reads the cache to display the graphics.

> Thanks for any clues

[quote user="Thomas R. Stephenson"]> Have now got it to crash inside PMDebug and have sent crash off the

> crash report,

Michael in der Wiesche will handle this.[/quote]

Got it, will look into it later today.

[quote user="Thomas R. Stephenson"]> but I wondered whether the offline pictures in the forwarded message

Once the graphics are downloaded they are cached and Pegasus Mail reads the cache to display the graphics.[/quote]

And the cache can be cleared via IER menu or keyboard shortcut Ctrl + Shift + Y.

Have zipped the offending .CNM file and sent it to Michael.  I can at least confirm that the downloaded graphics are not responsible for the crash, as a different PMail installation on another computer also crashed when trying to forward this file from its original IMAP location.  On that computer the graphics had not previously been downloaded.  I can also confirm that disabling IERenderer (and with BearHTML updated to latest) has not solved the problem.  I should also have made clear that the forwarding method I have been choosing is "Edit or make changes ...".  Forward without editing = Bounce is fine.

best

David