First of all thank you for the reply. Now for an update. I got the mail to open by highlighting it and clicking the relevant icon. I don't know why it did not occur to me to try that before posting except that I prefer to open emails with a double click and for whatever reason that was not working. I don't know what a raw view is or how one would see it and I would be interested in learning. As for a message not opening I would think that a minimally competent program would display a verbal message telling in detail why a message will not open and what if anything I can do about it. I have very little patience with a computer or a program that does not explain itself in detail when it does not do what I want. I really do try to be patient with computers because I do not understand them except at the level of an operator of software so I very much admire the people who can design and make hardware and software. But my first computer as far as I remember never balked on me without giving me an unmistakable indication of what was wrong and what I could do about it. The fact that I had to restart it at least every hour and a half did not keep it from being in my memory much better than any I have had since.