Reinstallation shouldn't be necessary.  What are the server settings you have been given by the isp?

" Someone hacked my email so I had to  change my password. Now I can receive but not send it. What is the exact wording for the SMTP line?t

Also, Verizon  tech told me the out port should be # 465 so i inputted that. Nothing is working. any solutions?? PLEASE, keep it simple!

Check that the correct information is entered in the Security tab of the SMTP definition.(Tools | Internet options)

I dont  know what that means! What should it be?

But, apart from that, Verizon Fios "advanced" tech (Verizon is my IP) support tried to help me, changed a hundred things and totally fouled up the whole system. Now I can neither send nor receive, plus they have eliminated all contact with the host and I keep getting the message, "no trace information available".

If I uninstall and reinstall the program, will all my inbox mail, address books and mail folders be eliminated? If not, this may be my best solution. I am totally stymied!