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Messages and folder disappeared

If you have a tray structure you should open every tray to make sure the missing folders are not in a tray.  If you don't find them then consider rebuilding the hierarch.pm file.  This is the file that maintains the folder list and tray structure.  Be aware that the downside to a rebuild is the loss of all tray structure.  All folders will be at the root level. 

If you wish to proceed, you first need to know where your home mailbox directory is.  You can find this out by going to Help > About Pegasus Mail then clicking on the Info button.  Now shutdown Pegasus Mail.  Use Windows Explorer to navigate to the mailbox directory and rename the hierarch.pm file to hierarch_pm.bad.  When you next start Pegasus Mail a new hierarch.pm file will be created.

<p>If you have a tray structure you should open every tray to make sure the missing folders are not in a tray.  If you don't find them then consider rebuilding the hierarch.pm file.  This is the file that maintains the folder list and tray structure.  Be aware that the downside to a rebuild is the loss of all tray structure.  All folders will be at the root level.  </p><p>If you wish to proceed, you first need to know where your home mailbox directory is.  You can find this out by going to Help > About Pegasus Mail then clicking on the Info button.  Now shutdown Pegasus Mail.  Use Windows Explorer to navigate to the mailbox directory and rename the hierarch.pm file to hierarch_pm.bad.  When you next start Pegasus Mail a new hierarch.pm file will be created. </p>

Hello,

after having successfully repaired/kicked out the "strange happenings" desribed by kathyfb that I found some days ago in my incoming mail folder, I have actualized Pegasus Mail v. 4.63 (Win 32) build 325 German version on Vista Home Premium SP2.

Everything seemed to be ok [8-|], I found all my folders and messages and can retreive new messages from the mail server and send new ones.

But a new problem has emerged: when I write messages to a certain friend and choose the appropriate "copy to self"-folder for the copy [Raimundo] , the messages are sent via the waiting queue but the copies disappear and cannot be found in [Raimundo]. [:$] I can find and open them via the search option but the folder [Raimundo] that contains the messages cannot be seen in the list of folders.

 In the same way one folder with more than 5000 mails has disappeared from the list of folders [8o|], but the messages it contains - not the folder itself! - can still be found through the search option.

What is happening on my computer and what can I do to make messages and folders reappear to the surface?

Thanks for your comments from Estonia. Katharina

<p>Hello,</p><p>after having successfully repaired/kicked out the "strange happenings" desribed by kathyfb that I found some days ago in my incoming mail folder, I have actualized Pegasus Mail v. 4.63 (Win 32) build 325 German version on Vista Home Premium SP2.</p><p>Everything seemed to be ok [8-|], I found all my folders and messages and can retreive new messages from the mail server and send new ones. </p><p>But a new problem has emerged: when I write messages to a certain friend and choose the appropriate "copy to self"-folder for the copy [Raimundo] , the messages are sent via the waiting queue but the copies disappear and cannot be found in [Raimundo]. [:$] I can find and open them via the search option but the folder [Raimundo] that contains the messages cannot be seen in the list of folders. </p><p> In the same way one folder with more than 5000 mails has disappeared from the list of folders [8o|], but the messages it contains - not the folder itself! - can still be found through the search option.</p><p>What is happening on my computer and what can I do to make messages and folders reappear to the surface?</p><p>Thanks for your comments from Estonia. Katharina </p>
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