Community Discussions and Support

The perfect forum for discussions or technical questions about Pegasus Mail.


Hi all,
I have a issue with IERenderer (even as of current
when pasting formatted text (maybe a headline from a PDF or something similiar), an additional NEWLINE is added to the pasted text:

hello world.


"Paste special..." with unformatted text works fine.

any clues?


hard to find the right category for IERenderer.
Hopefully I'm not totally wrong here ;-)

PMAIL 4.80de / IERenderer / W10 21H2 ENT LTSC

0MrSkeezix143 posted Jan 22 at 5:41 pm

As I had mentioned to a plea for help by a possible remote access, i was asked:

What is your domain for account? After the @ since it list different info for various domains.

ANSWER and any domain ending in not covered above

Incoming Email Server:
Outgoing Email Server:

I tried but not kicking in and asking if somebody would check my settings

recent by msetzerii  ·  Jan 23 at 3:46 pm
0MrSkeezix143 posted Jan 20 at 7:22 pm

Sorry folks but I continue to be most certainly NOT the sharpest tool in the shed as I keep trying to get the mail program back. i have all suggestions given but so confused you would not believe. I even tried to contact Spectrum for proper pop3 credentials and they tried to push the IMAP on to and saying they're getting away from POP3.....I have so many settings pushed into trying that I'm wondering if I'll evenmake it further into my 80s

I'm now requesting that maybe an honorable, respectable person or moderator can remote access my computer and straighten all my settings out so I can get back to normal instead of using the Spectrum webmail and going back and forth. i am so confused and i have no friends around me using Pegasus. I don't want to change as I always liked this program. so are there any takers? I want to stop bothering you folks that have been good to me but I'm lost

recent by msetzerii  ·  Jan 20 at 11:32 pm

Hi, all!

From this morning, display font in message composing is not working properly. Spacing between letters and between words is inconsistent, and spacing for the beginning of the line changes while typing new words.

There is also a smaller problem with line spacing : the blinking caret is shifted up and the next line overlaps the bottom of the previous one.

I changed font from the toolbar as well as the default, no improvement. In "To:" or "Subject" it works well, even if according to the .INI file, it should use the same font as in the body

I'm working on Windows 11.

I also tried to :

  • reboot the PC and install the latest system updates

  • force PM compatibility mode to Windows XP,

  • force my dual-screen display scale to 100% for both

  • Install a fresh copy of PM in another folder and check the editor

with no luck.

Am I the only one to experience this problem?

recent by Michael  ·  Jan 19 at 12:20 pm
0MrSkeezix143 posted Jan 13 at 8:39 pm

I have somewhat an unorthodox question directed to Brian Fluet and wondered if he could contact me privately. No offense to anyone else but if I remember he also has Spectrum and I have questions regarding their specifications for set up as what they are suggesting as far as any credentials do not seem to be working. I would like to ask other questions

Thank you friends

recent by Brian Fluet  ·  Jan 13 at 11:03 pm
0MrSkeezix143 posted Jan 12 at 3:58 pm

Sorry to keep bothering people with problems but I guess things are difficult to understand the older I,m getting but recently I seem to be receiving messages okay but when sending it says message has failed and get the following:
10:39:57.339: >> 250-8BITMIME
10:39:57.339: >> 250-STARTTLS
10:39:57.339: >> 250 OK
10:39:57.343: << STARTTLS
10:39:57.414: >> 220 2.0.0 Ready to start TLS
10:39:58.612: [] SSL/TLS session established
10:39:58.612: [
] ECDHE-RSA-AES256-GCM-SHA384, TLSv1.2, Kx=ECDH, Au=RSA, Enc=AESGCM(256), Mac=AEAD
10:39:58.612: [*] Peer's certificate name is '/C=US/ST=Missouri/L=St. Louis/O=Charter Communications Operating, LLC/'.
10:39:58.613: << EHLO []
10:39:58.684: >> hello [], pleased to meet you
10:39:58.684: >> 250-AUTH LOGIN PLAIN
10:39:58.684: >> 250-SIZE 30000000
10:39:58.684: >> 250-ENHANCEDSTATUSCODES
10:39:58.684: >> 250-8BITMIME
10:39:58.684: >> 250 OK
10:39:58.684: << AUTH LOGIN
10:39:58.745: >> 334 VXNlcm5hbWU6
10:39:58.745: << ZHNnaWxsQHJvYWRydW5uZXIuY29t
10:39:58.812: >> 334 UGFzc3dvcmQ6
10:39:58.812: << MTlDTE1BNjA=
10:39:58.886: >> 535 5.7.0 ...authentication rejected

I've called a couple of people to see if msg is received and they seemed to have received ok so I'm wondering what gives. I find myself going to the Spectrum webmail in order to send

[2] Also on another matter I was asked if my renderer had latest version.....where do i go to check this?

[3] also I still want to raise my default print when reading and/or composing messages as my sight not that great and everything is so small to read.....never seemed that way before.

As mentioned before, i hate to bother people but I'd like to square these away

recent by Brian Fluet  ·  Jan 12 at 6:34 pm
sjmullock posted Dec 21 '23 at 10:35 am

I have used Pegasus for many years and am now on 4.63. Once a year I make use of the mail merge facility to send Christmas cards to our clients. I went to a lot of trouble to keep the graphic small so as not to irritate anyone and feedback has been very positive.

We also personalise them with a brief message, stored with the address and name in the merge data file. In past years the messages have all bee in English, but this year a colleague thought it would be extra friendly to provide Chinese and Korean script.

I know I can send Chinese script successfully, I have chosen to use UTF-8 as the default for all my mail.

I also know that the data file successfully contains the Chinese characters, encoded UTF-8.

Sadly the merge fails, the Chinese script is garbled. So I suspect that the code which reads the merge data file assumes ANSI and cannot cope with anything else. I cannot find any guidance on the subject in the help file.

Two questions:

  1. Is it possible to use a non-ANSI data file, i.e. is further experimentation futile ?

  2. What encoding will work, or how do I flag the presence of wide character data to the process which reads the merge data?

I guess an answer would require someone to know the OS command used to read strings in from the data file. To keep the answer short and not too onerous, just knowing the function used might allow me to figure it out.

Many thanks to anyone who can throw light on it.

recent by Michael  ·  Jan 8 at 10:46 am


I've been using Pegasus for about 30 years, and have a number of problems which I've not been able to solve. So I joined the community in the hope that I could resolve them. One at a time, this is the first.

If I open a new email ("N", say) received into my "New mail" folder, then press F6 and click into another folder (eg "Copies to self"smile then click back to my "New mail" folder, N is no longer present. I f press F6 and return to the window having N open, then close that window, I have lost N forever: it is no longer in my "New mail" folder, nor my "Deleted messages" folder, nor anywhere else I can see. It appears to have has entirely disappeared without my wanting it to, simply because whilst it was open I clicked into another folder before returning and closing N.

This has caused considerable difficulties in the past, losing important emails. It is a reliably reproducible behaviour.

Do you know what the cause is, and a solution?

This has been a persistent and mysterious problem for years, and remains a problem for me in v4.80.1028, Jan 16 2022, build ID 1028, under Windows 7.

recent by Brian Fluet  ·  Jan 6 at 7:34 pm

Wishing everyone A very Happy New Year and Best wishes for 2024. i want to thank everyone for all the help given in 2023 to this old rookie.

Still having problems with reading some of my mail most of which is readable but there are some messages received that when trying to open just hangs for 3-4 seconds and then reverts to my desktop unable to read.The only way any of those messages can be read is to hit the reply button (even though there is no intention to actually reply). As I had mentioned in a previous post I had a problem with the computer but i never had to start over in installing as--- Pegasus and other programs were backed up..I don't what I should do in solving this problem.

Another question I have is how can I change the font/print in the entire program to read much better both in reading and composing as the ole eyesight is not what it use to be. The current print is very small and I'd like to raise it a litter better

As usual thank yo in advance

recent by Brian Fluet  ·  Jan 3 at 3:04 am
david.maxwell posted Dec 22 '23 at 6:12 pm

I freely agree that I have no idea what I am doing. My computer died. It had pmail installed on the hard drive,(which was actually a secondary drive, the C: drive being an SSD.) I got a new desktop, and installed the old hard drive in it, (again, as a secondary drive). I was gratified to find that running pmail from the transplanted H/D seems to work entirely satisfactorily except that it boots into a screen asking for my username. I have tried entering every possible combination of my first name, "Admin", my wife's name, the name of my old computer, (Dell), and "User", with and without caps and small letters, to no avail. Everything gives a message, "The user you are attempting to 'become' does not exist on the system."
I have multiple backups of the program to which I can revert if necessary. Would it work to install a new installation of pmail from scratch, and then copy over, for example, the MAIL folder from the old installation? Or is there some simple way of finding the username?

0MrSkeezix143 posted Dec 19 '23 at 11:25 pm

I have a strange problem
Recently had a computer problem and had to have the HD wiped clean and had to re-install Windows 10.

I eventually got all my passwords & bookmarks back

Whenever I check my mail most of the messages received I'm able to read but some messages are received but I cannot open. When I need to reply to the message I couldn't open, it appears so I'm able to see & read what was originally sent. I have been doing this just to read what I had missed

Originally when i try to open after a few seconds (it will try to open) it goes out and returns to the desktop. anyone have this problem? Is there any solution for me on what to do to solve?

recent by Michael  ·  Dec 20 '23 at 1:21 pm
ilc posted Dec 13 '23 at 4:20 am

Windows security quarantined a mail folder thinking it had detected a Trojan. Looking at HIERARCH.PM it looks like my Spamhalter folder. I don't know exactly which message it is though.

Am I right in thinking that it's safe to restore the spamhalter PMM file, (because it's a false positive, or encoded as an attachment and non-executable), or should I just delete the whole thing?

Thanks, Ian.

breezes posted Dec 13 '23 at 9:46 pm

I've been running Pegasus 4.73.639 for a number of years, a long time. I didn't realize there was an upgrade available. Now that I'm aware of the upgrade I'm, of course, considering the idea.
My question is the process.

Pegasus is located in C:/PMAIL. Do I simply drop the download, Pegasus 4.81Beta, into that location? What is the correct process? How would I activate the download? I've found instructions for a new install, but nothing specific for the upgrade. What files would I be wise to backup prior to the upgrade?

breezes posted Dec 13 '23 at 7:36 pm

My ISP, Comcast, bless it's pointed little head, made me change my access password. I am now unable to download my mail through Pegasus. I receive the following error message:

11:28:16.297: --- 13 Dec 2023, 11:28:16.297 ---
11:28:16.297: Connect to '', timeout 90 seconds.
11:28:17.411: [] SSL/TLS session established
11:28:17.411: [
] ECDHE-RSA-AES256-GCM-SHA384, TLSv1.2, Kx=ECDH, Au=RSA, Enc=AESGCM(256), Mac=AEAD
11:28:17.411: [*] Peer's certificate name is '/C=US/ST=Pennsylvania/O=Comcast Corporation/'.
11:28:17.411: >> +OK Dovecot ready.
11:28:17.411: << USER 4breezes
11:28:17.431: >> +OK
11:28:17.571: >> -ERR [AUTH] Authentication failed.

This problem is using my primary system, my old desktop. I can still download email going directly to Comcast, but I want to convenience of Pegasus.

How do I correct this problem? How do I input the new Comcast password to Pegasus?

recent by breezes  ·  Dec 13 '23 at 8:56 pm

Hi, all.

I'm running Pegasus Mail 4.8 on a new Windows 11 laptop, having installed it a day or so ago.

Today I'm finding that fairly recent mail with attachments -- all of which I've read and filed away -- keeps being reloaded in the "New mail" folder. The attachments have been stripped off, and the message reads:

This message contains binary or non-textual data that cannot be previewed within Pegasus Mail.
You can work with this file in the message reader's 'Attachments' page.

I can mark them as read, but I cannot delete them or move them elsewhere.

I've checked the internet settings for each of my identities; none of them are set to download messages automatically.

Any solutions? Suggestions will be gratefully received!


recent by mike192  ·  Dec 8 '23 at 5:12 am
jacobsfw posted Nov 17 '23 at 2:26 am

Dear members,

After years of running Pegasus mail without issues, a problem with receiving new mail has arisen and I hope you can help me.
Upon start-up the Pegasus mail “you have new” mail pop-up banner appears (as normal) and may repeat many times if there is a lot of mail to download (as normal); however, no new mail appears in my inbox. I tried upgrading from version 4.80 to the new 4.81 Beta, but that did not solve the problem. However, if I shut down Pegasus mail and then re-start Pegasus, the new mail now appears (under my red "is urgent” mail). Another new problem, that seems to have occurred simultaneously with the above problem, is that Pegasus mail very often (mostly) will not close normally anymore. I must use Task Manager to force Pegasus to shut down.
Hopefully somebody may know a fix without a complete re-install? However, if I do need to do a uninstall /fresh install to solve this problem, how can I make sure that my past inbox /outbox and all my folders will be brought back into the program normally, without losing emails or setting preferences?

Thank you in advance for your help!
Kind Regards, jacobsfw
November 16, 2023


This issue has been with me a while but I've got into the habit of copying an email link and entering it directly into Firefox browser. I used to think the waiting time up to 10 seconds was due to the browser opening up but I'm not so sure now.

If I put hyperlinks in word docs or any other doc. the hyperlink opens in my browser within seconds. whereas the same hyperlink in a pmail email takes forever, or so it seems. The other day I noticed at the bottom of the pmail screen there was 'Blacklist' filter activity.

Now I'm wondering if this huge delay in opening the browser to render the link is caused by pmail running filters (slowly?) in the background? What filters are running, do they consume a lot of cpu resource, slow things down, and should I disable them? I have AV and other security packages installed..

recent by Vox  ·  Nov 21 '23 at 6:21 pm

Hello all.

Long time I did not wander on the forum, so nice to see the flying horse's community still flying.

I have been using Pegasus Mail for about 16 years now, and specifically version 4.41 with the French module, so to be precise it is 4.41 Fr.

Last week, I had to create a new email adress for one of my projects and I choose the email service provider GMX ("GMXmail" for the rest of this post) which look really nice compared to Gmail.

I set all the parameters to my new email adress in Pegasus Mail. I was able to even send an email, but I encountered problems with the pop retrieving part.

Here is the message I got :

%%% start %%%

Connect to '' port 995, timeout 90.

01:35:59.921 [*] Connection established to

01:35:59.953 22: Error -32 activating SSL session (locus 6014, type 4, code 0, 'Invalid version number 3.3, should be 3.1'smile

01:35:59.953 --- Connection closed normally at Sat, 11 Nov 2023 01:35:59. ---\0A\0A

%%% end %%%

It seems that the problem is that I am using a newer version for the SSL activation whereas GMXmail asks for version 3.1. That is quite weird, so it must be that I am mistaken somwhere.

If some of you could take some time to help me, that would be greatly appreciated.

Thanks in advance.

Best regards.

recent by msetzerii  ·  Nov 20 '23 at 4:33 pm
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