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The perfect forum for discussions or technical questions about Pegasus Mail.

80
11

We use Pegasus 4.80 over a network, several users, nothing that complicated IMHO, although we have been using Pegasus a long time now... Server and clients are mostly Win 10 Pro.


Since updating to 4.80, there have been a very few emails where, if you click on Reply or Forward, Pegasus instantly crashes. Bounces however are no problem.


I've tried the same from several user's accounts and devices, and get the same result, so it's not likely to be an OS issue.


Is it attachments? Some of the emails have attachments, but not all.


Is it the addressee? No, we can email them ordinarily, and even reply to other emails, so it appears to be something that only occurs when the specific odd email is replied to.


In the headers of the emails, I can see some common factors that indicate the sender uses Office365/Outlook, perhaps in conjunction with Exchange. No idea if these are relevant or interesting, but I'll share some if someone thinks it might help.


Finally, the crash usually produces a couple of entries in Event Viewer:


=======
Log Name: Application
Source: Application Error
Date: 01/09/2022 15:07:57
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: SUPPORT14
Description:
Faulting application name: winpm-32.exe, version: 4.8.0.1028, time stamp: 0x61e3dbc2
Faulting module name: winpm-32.exe, version: 4.8.0.1028, time stamp: 0x61e3dbc2
Exception code: 0xc0000409
Fault offset: 0x001c2613
Faulting process ID: 0x2720
Faulting application start time: 0x01d8bd0ec0dac55d
Faulting application path: \Fs2019\Pegasus\Programs\winpm-32.exe
Faulting module path: \Fs2019\Pegasus\Programs\winpm-32.exe
Report ID: 3b33a0e8-c78a-4526-9924-98b0e80b1a25
Faulting package full name:
Faulting package-relative application ID:
Event Xml:


<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-09-01T14:07:57.0771079Z" />
<EventRecordID>176559</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>SUPPORT14</Computer>
<Security />
</System>
<EventData>
<Data>winpm-32.exe</Data>
<Data>4.8.0.1028</Data>
<Data>61e3dbc2</Data>
<Data>winpm-32.exe</Data>
<Data>4.8.0.1028</Data>
<Data>61e3dbc2</Data>
<Data>c0000409</Data>
<Data>001c2613</Data>
<Data>2720</Data>
<Data>01d8bd0ec0dac55d</Data>
<Data>\Fs2019\Pegasus\Programs\winpm-32.exe</Data>
<Data>\Fs2019\Pegasus\Programs\winpm-32.exe</Data>
<Data>3b33a0e8-c78a-4526-9924-98b0e80b1a25</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>


===========
Log Name: Application
Source: Windows Error Reporting
Date: 01/09/2022 15:08:06
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: SUPPORT14
Description:
Fault bucket 1327807070259735361, type 5
Event Name: BEX
Response: Not available
Cab Id: 0


Problem signature:
P1: winpm-32.exe
P2: 4.8.0.1028
P3: 61e3dbc2
P4: winpm-32.exe
P5: 4.8.0.1028
P6: 61e3dbc2
P7: 001c2613
P8: c0000409
P9: 00000000
P10:


Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3C20.tmp.dmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4EAF.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4FBA.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4FC8.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5036.tmp.txt


These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_winpm-32.exe_ed53637fe059866abffbf929e62235dbd83b1358_bc21b527_cad656ff-56ba-4e7a-88cc-e82c5cf29495


Analysis symbol:
Rechecking for solution: 0
Report Id: 3b33a0e8-c78a-4526-9924-98b0e80b1a25
Report Status: 268435456
Hashed bucket: c422e79174d111dbd26d517ed1156b41
Cab Guid: 0
Event Xml:


<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-09-01T14:08:06.4418434Z" />
<EventRecordID>176560</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>SUPPORT14</Computer>
<Security />
</System>
<EventData>
<Data>1327807070259735361</Data>
<Data>5</Data>
<Data>BEX</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>winpm-32.exe</Data>
<Data>4.8.0.1028</Data>
<Data>61e3dbc2</Data>
<Data>winpm-32.exe</Data>
<Data>4.8.0.1028</Data>
<Data>61e3dbc2</Data>
<Data>001c2613</Data>
<Data>c0000409</Data>
<Data>00000000</Data>
<Data>
</Data>
<Data>
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3C20.tmp.dmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4EAF.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4FBA.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4FC8.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5036.tmp.txt</Data>
<Data>\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_winpm-32.exe_ed53637fe059866abffbf929e62235dbd83b1358_bc21b527_cad656ff-56ba-4e7a-88cc-e82c5cf29495</Data>
<Data>
</Data>
<Data>0</Data>
<Data>3b33a0e8-c78a-4526-9924-98b0e80b1a25</Data>
<Data>268435456</Data>
<Data>c422e79174d111dbd26d517ed1156b41</Data>
<Data>0</Data>
</EventData>
</Event>


===========


Any thoughts/ideas?


recent by Michael  ·  Sep 7 '22 at 12:14 pm
38
2
0MrSkeezix143 posted Aug 26 '22 at 5:54 pm

Hello folks....sorry to bother I have a question regarding the spellchecker setup. it seems to me years ago the Pegasus spellchecker when asked (before sending) to check spelling, would identify (automatically) only what was mis-spelled. Now, unless its me, when asked to check it will go word to word until you get to the word you "think" you spelled wrong to correct. isn't there a way to automatically correct as you type along OR when checking at the end to only show what was mis-spelled. Sounds crazy but I think it used to do what I mentioned


Thanks in advance


recent by msetzerii  ·  Aug 27 '22 at 6:46 am
32
3
lhhesscpa posted Aug 24 '22 at 1:43 am

All of the trays are missing. All of my folders are there. This is what happened:


The Deleted Files folder was missing so I moved HIERARCH.PM from a recent backup and the Deleted Files folder reappeared; but, still no trays. So I moved the FOLSTATE.PM in but trays are still missing.


What's next?


Ver 4.80.1028


recent by lhhesscpa  ·  Aug 25 '22 at 4:09 am
48
4

I've used pmail on my personal computer for about 20 years. A few days ago it seemed like pmail auto- updated itself altho I didn't think that was possible. The inbox font looked different, etc. But I thought everything was working so I didn't worry about it.


Then I found out that distribution list emails I'd sent out had NO info in the From field - no name, no email address. So people thought the email was spam and deleted it without reading it! I tried to open the help interface via the Help menu but the Help stuff didn't appear on the screen.


I saw that the version I had was 4.73 so I went to the website and saw there is a more recent version. Tonight I installed 4.80 update thinking maybe that would solve these problems.


No, it did not. AND I sent a single email (not thru dist list) to one of my own email addresses, and there was no From info in that email, either!! Plus the outgoing emails were using sig text that I stopped using years ago.


I found a post on this forum about fixing the Help screen not showing up after 4.80 install, and that worked. But I still couldn't remember where the heck the info for the From field got entered in pmail.


I finally found the place to enter my name in Tools/Options/Basic Settings. And then found where to put my email address in Internet Mail Options/General. But sheesh! I spent hours trying to figure all this out. Why would an upgrade cause the help screen to be out of range of the monitor, remove my name and email address from From field settings, and use an old sig, but otherwise seem to function OK? (I sure hope everything else is OK.) POP and SMTP, mail folders and emails - all that was untouched.


FYI for your diagnostic purposes:
Windows 10 21H1
Windows Security has all features turned off because I installed the basic version of Bit Defender about a week ago. I did not notice any problems from that.


I really don't want to switch to any other email program, but it's very troubling to me that this seemed to happen without me changing anything while 4.73 was running.


53
5

Deleting even a single message from the Main folder triggers an error message that "Pegasus has encountered a consistency problem in the folder whose details are shown above", (this being the Main folder, FOL067AB.pmm). I am able to recover consistently by re-indexing the folder, but the file I deleted reappears. What am I doing wrong? (And, be warned, I am an old man with a scant understanding of computers...)


312
45
Joshua Ramspm posted Jul 20 '22 at 10:04 pm

Attempting to add a BCC recipient has recently begin failing in every instance: whether to self or to a second recipient... the original email goes through correctly.
Using Win7, PMv4.73
An example:




220 smtp.mail.yahoo.com ESMTP ready
<< EHLO [nnn.nn.nnn.nn]
250-hermes--production-ne1-7864dcfd54-q5j27 Hello [nnn.nnn.n.nnn] [nnn.nnn.nnn.nn])
250-PIPELINING
250-ENHANCEDSTATUSCODES
250-8BITMIME
250-SIZE 41697280
250 AUTH PLAIN LOGIN XOAUTH2 OAUTHBEARER
<< AUTH LOGIN
334 xxx
<< xxxxxxxxxxxx=
334 xxxxxx
<< xxxxxxxxxxxxxxxxxxxxxx==
235 2.7.0 Authentication successful
<< MAIL FROM: SIZE=1450
250 2.1.0 Sender SENDER@DOMAIN.com OK
<< RCPT TO:<BCC RECIPIENT@DOMAIN.net>
250 2.1.5 Recipient <BCC RECIPIENT@DOMAIN.net> OK
<< DATA
354 Ok Send data ending with <CRLF>.<CRLF>


554 6.6.0 Error sending message for delivery.


=====
Thos




53
6

when I select this message in the new mail folder pmail crashes to the desktop.
What I have done so far is to make email admin set it for compatibility mode for seven I have checked read only settings and security permissions, I have downgraded back to 4.73 made no difference upgraded back up to 4.80 no difference as soon as this particular email is highlighted in the new mail list doesn't even have to be selected or to return it crashes Pegasus Mail back to the desktop with of course all the folders lock on restart I have up graded the IE renderer to no avail hope you have some suggestions!Please note I did install the mini dump tool and let it send out a report which I did attractants attach the same notes to any suggestions would be appreciated


recent by Michael  ·  Aug 17 '22 at 4:28 pm
41
3
mcduff posted Aug 13 '22 at 3:50 pm

In pmail on my laptop my new mail folder with 93 read messages suddenly was empty, no idea why.


I was working with pmail but also doing other work. So I closed the laptop, did something else for 30 minutes, opened the laptop again, got back in, and when opening my new mail folder, there is only ONE new unread message. Al the already read


In my settings, read mail can stay in "new mail" folder, deleted mail stays in bin until pmail closes, deleted mail can stay between sessions, and always ask before deleting are always checked. I have a main mail folder, but messages never go in there with these setting.


Anybody any idea?


For me to actively delete all the new mail I must have selected all mail in the new mail folder, delete them, confirm that I want to delete it, and then confirm I really want to delete all messages in the bin. Sure did not do that, so what happened?


214
15

I've been a Pmail user since the 90's, and this is the first time I've had to resort to this forum. The other day I downloaded v4.80, and it got hung up in the window that wants to tell you about new features. The only way I could find to clear the window was to restart my system. So I decided to go back to v4.73. I backed up the MAIL folder, uninstalled PMAIL, (all three iterations) and reinstalled v4.73. It starts up, but when I restored the backed-up MAIL folder it no longer starts. It gets to "restoring page layout", puts an icon in the tray and then hangs. Any Ideas?


recent by msetzerii  ·  Aug 11 '22 at 6:17 am
19
1
Mike Main posted Aug 10 '22 at 5:35 pm

How does one activate the personal dictionary. Everything in my Pegasus 4.8 works perfectly EXCEPT when the spell check encounters new words. I click ADD but when, in a later message the same word occurs again, spell checker does not recognise it.
Is there some way to 'switch it on'


Mike Main, Botswana


58
9
lonestar311 posted Aug 7 '22 at 9:54 pm

I have an email in my New Mail folder that is generating a box with "CreateOneFont(b), Error creating font" and an OK button. Clicking on the button crashes Pegasus.


I went into the mail folder for that userid and deleted all .CMN files with the date tag associated with that email, to no avail. I can't seem to find an online solution.


I confess to being less than current with Pegasus as I'm still using 4.12a. I like it as it does all I want it to and later versions made changes I'd rather not address (ie. multiple user accounts).


I am on Windows 10 Pro, Version 21H1.


76
11
Steeley posted Aug 7 '22 at 8:42 am

[READ MY LAST POST IN THIS THREAD - this was "a loose nut on my keyboard", and not a Pegasus or IER problem. ~Steeley]


In 4.80 (and perhaps earlier versions) with IR 2.6.5.18 (also applies to IR 2.6.5.17 and perhaps earlier), it looks like there may be an issue with the multipart formatting which can cause sent emails to be discarded by the receiving email server.


With Sending Mail - > "Generate multipart/alternative versions of richtext messages" (in the Tools / General Settings menu), the pertinent formatting is as follows...


Priority: normal
X-mailer: Pegasus Mail for Windows (4.80.1028 )
Content-type: Multipart/Alternative;
boundary="Alt-Boundary-4747.1126761890"
X-PMFLAGS: 570950016 0 1 P5768L0U.CNM


--Alt-Boundary-4747.1126761890
Content-type: text/plain; charset=US-ASCII
Content-transfer-encoding: 7BIT
Content-description: Mail message body


This is an email with Multipart enabled <-----(message text)


--Alt-Boundary-4747.1126761890
Content-type: text/html; charset=US-ASCII
Content-transfer-encoding: 7BIT
Content-description: Mail message body


<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
"


<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head>
<title></title>
<meta http-equiv="content-type" content="text/html;charset=utf-8"/>
<meta http-equiv="Content-Style-Type" content="text/css"/>
</head>
<body>
<div align="left" style="min-height: 11pt; "></div>
<div align="left" style="min-height: 11pt; "><font face="Arial" size="2"><span dir="ltr" style="font-size:10.0pt; ">This is an email with Multipart enabled </span></font></div>
<div align="left" style="min-height: 11pt; "></div>
<div align="left" style="min-height: 11pt; "></div>
<div align="left" style="min-height: 11pt; "></div>
<div align="left" style="min-height: 11pt; "></div>
<div align="left" style="min-height: 11pt; "></div>
</body>
</html>


--Alt-Boundary-4747.1126761890--


=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


With multipart deselected, this is the resulting format:


X-mailer: Pegasus Mail for Windows (4.80.1028 )
Content-type: text/html; charset=US-ASCII
Content-transfer-encoding: 7BIT
Content-description: Mail message body
X-PMFLAGS: 34079360 0 1 P6A14D28.CNM


<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">


<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head>
<title></title>
<meta http-equiv="content-type" content="text/html;charset=utf-8"/>
<meta http-equiv="Content-Style-Type" content="text/css"/>
</head>
<body>
<div align="left" style="min-height: 11pt; "></div>
<div align="left" style="min-height: 11pt; "><font face="Arial" size="2"><span dir="ltr" style="font-size:10.0pt; ">This email sent with multipart generation delelected</span></font></div>
<div align="left" style="min-height: 11pt; "></div>
<div align="left" style="min-height: 11pt; "></div>
<div align="left" style="min-height: 11pt; "></div>
<div align="left" style="min-height: 11pt; "></div>
<div align="left" style="min-height: 11pt; "></div>
</body>
</html>


=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=


There is only html, no "text" at all. This has caused some mail parsers to reject the email as "empty"


Can this be confirmed as RFC compliant? Or at least, as intended?


recent by Steeley  ·  Aug 8 '22 at 7:31 pm
40
2
0MrSkeezix143 posted Aug 6 '22 at 2:47 am

Not sure if anyone has experienced but I'm having trouble clicking on any hyperlinks sent to me they're just not opening (tried different colors and still no go. I am using windows 10& Firefox with FF using latest version. Any suggestions?


Also when I go to check my mail, the Pegasus logo appears but it will be about 40-45 seconds to actually hit the program.....server problems??


34
1
rocket posted Aug 6 '22 at 3:10 am

I recently upgraded IER from 2.6.5.17 to 2.6.5.18.


After sending a reply and returning to Pegasus in preview mode, the window with message text drops to a 1/4 of it's full size, complete with scroll bars horizontally and vertically.


It seems to only happen if the message that you are returning to after a reply, has html in it. All is ok if the message you are returning to is plain text.


When I select a different message or folder the message text window draws properly again.


When I downgrade IER to 2.6.5.17, the problem doesn't appear. So certainly seems to be an 2.6.5.18 issue.


62edcc09360ae


recent by Michael  ·  Aug 6 '22 at 4:37 am
270
50
Mal posted Jul 16 '22 at 11:09 pm

I enlarged the DPI settings of my computer but somehow it seems that the userface in Pegasus became tiny. How do you make the size of the font from the words highlighted in yellow to the size of the words highlighted in green?62d33654c7323


I also have this problem with Draft Messages and other stuff.


48
2
Martin Davies posted Aug 1 '22 at 4:15 pm

I've been a Pegasus Mail user for approaching 25years and for the past several years I've been a Gmail user, with several different email accounts, who has now become seriously inconvenienced by Google's recent introduction of OAuth2.0.


To date I haven't gone down the route of setting up an App Password on each of my Gmail accounts to enable me to continue to use Pegasus Mail; instead for the last couple of months I've relied on being able to access my Gmail mailboxes using a variety of solutions including the Gmail app on my iPhone, accessing the Gmail accounts using a web browser, and using Thunderbird Mail (with OAuth2.0) to access the Gmail accounts, but it's becoming increasingly inconvenient to continue to use these solutions so I'm reconsidering going down the App Password route so that I can revert to using Pegasus Mail. However, there are several unknowns with this approach that hopefully people on here will be able to help with...


If I set up 2FA and an App Password on one of my Gmail accounts, will the same App Password work with the other accounts?


If I set up 2FA and an App Password on my Gmail accounts so that I can revert to using Pegasus Mail, what effect will this have on my abilities to access the Gmail accounts using other means such as the Gmail app on my iPhone - will they still function as at present?


If I set up 2FA and an App Password on my Gmail accounts so that I can revert to using Pegasus Mail, will I be able to cease using 2FA and App Passwords on the accounts when (or if!) Pegasus Mail is eventually approved by Google to use OAuth2.0 for accessing the accounts?


Hopefully someone can help with answers to the above...!


Regards to all, and thanks in advance.


--
Martin Davies


48
2

Hello All. The sending function (SMTP) function on my pegasus mail programme is disabled. Every time I attempt to send a message the programme crashes. When I go back in to the programme have done a re-install the problem re-occurs. The programme generates to two usual "ready to send" indicators. In the "admin" file a locked file appears (.lck) and another one I cannot identify tagged as follows : (.pmx). I use two-factor authentication as I am a GMAIL User.


Any help would be most welcome.


The receiving function (.Pop) works fine.


Regards,


John Meehan


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