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Unreadable Mail Unknown "From" and "None" Subject

Hello all


Preview of mail message, internal and over peer to peer network unreadable. This is an example - happening more often, but still erratic - How do I fix this?


Thanks,
Donald.


-- snip ---


<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">


<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head>
<title></title>
<meta http-equiv="content-type" content="text/html;charset=utf-8"/>
<meta http-equiv="Content-Style-Type" content="text/css"/>
</head>
<body>
<div align="left" style="min-height: 11pt; "><font face="Arial" size="2"><span dir="ltr" style="font-size:10.0pt; ">05/06/2024 11:50 - May Vaccination List - Called Mr Pillay regarding</span></font></div>
<div align="left" style="min-height: 11pt; "><font face="Arial" size="2"><span dir="ltr" style="font-size:10.0pt; ">Caesar's annual vacc and health check. Mr said he is not around and</span></font></div>
<div align="left" style="min-height: 11pt; "><font face="Arial" size="2"><span dir="ltr" style="font-size:10.0pt; ">will call us when he gets back to JHB - probably towards the end of</span></font></div>
<div align="left" style="min-height: 11pt; "><font face="Arial" size="2"><span dir="ltr" style="font-size:10.0pt; ">June. I offered to call him back but he did not know what date he will</span></font></div>
<div align="left" style="min-height: 11pt; "><font face="Arial" size="2"><span dir="ltr" style="font-size:10.0pt; ">be back. He thanked us for the reminder. Recall set for 01.07.2024 in</span></font></div>
<div align="left" style="min-height: 11pt; "><font face="Arial" size="2"><span dir="ltr" style="font-size:10.0pt; ">case he has not contacted us back by then. Harini.</span></font></div>
</body>
</html>


-- snip ---


Hello all Preview of mail message, internal and over peer to peer network unreadable. This is an example - happening more often, but still erratic - How do I fix this? Thanks, Donald. -- snip --- &lt;!DOCTYPE html PUBLIC &quot;-//W3C//DTD XHTML 1.0 Transitional//EN&quot; &quot;http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd&quot;&gt; &lt;html xmlns=&quot;http://www.w3.org/1999/xhtml&quot; xml:lang=&quot;en&quot; lang=&quot;en&quot;&gt;&lt;head&gt; &lt;title&gt;&lt;/title&gt; &lt;meta http-equiv=&quot;content-type&quot; content=&quot;text/html;charset=utf-8&quot;/&gt; &lt;meta http-equiv=&quot;Content-Style-Type&quot; content=&quot;text/css&quot;/&gt; &lt;/head&gt; &lt;body&gt; &lt;div align=&quot;left&quot; style=&quot;min-height: 11pt; &quot;&gt;&lt;font face=&quot;Arial&quot; size=&quot;2&quot;&gt;&lt;span dir=&quot;ltr&quot; style=&quot;font-size:10.0pt; &quot;&gt;05/06/2024 11:50 - May Vaccination List - Called Mr Pillay regarding&lt;/span&gt;&lt;/font&gt;&lt;/div&gt; &lt;div align=&quot;left&quot; style=&quot;min-height: 11pt; &quot;&gt;&lt;font face=&quot;Arial&quot; size=&quot;2&quot;&gt;&lt;span dir=&quot;ltr&quot; style=&quot;font-size:10.0pt; &quot;&gt;Caesar&#039;s annual vacc and health check. Mr said he is not around and&lt;/span&gt;&lt;/font&gt;&lt;/div&gt; &lt;div align=&quot;left&quot; style=&quot;min-height: 11pt; &quot;&gt;&lt;font face=&quot;Arial&quot; size=&quot;2&quot;&gt;&lt;span dir=&quot;ltr&quot; style=&quot;font-size:10.0pt; &quot;&gt;will call us when he gets back to JHB - probably towards the end of&lt;/span&gt;&lt;/font&gt;&lt;/div&gt; &lt;div align=&quot;left&quot; style=&quot;min-height: 11pt; &quot;&gt;&lt;font face=&quot;Arial&quot; size=&quot;2&quot;&gt;&lt;span dir=&quot;ltr&quot; style=&quot;font-size:10.0pt; &quot;&gt;June. I offered to call him back but he did not know what date he will&lt;/span&gt;&lt;/font&gt;&lt;/div&gt; &lt;div align=&quot;left&quot; style=&quot;min-height: 11pt; &quot;&gt;&lt;font face=&quot;Arial&quot; size=&quot;2&quot;&gt;&lt;span dir=&quot;ltr&quot; style=&quot;font-size:10.0pt; &quot;&gt;be back. He thanked us for the reminder. Recall set for 01.07.2024 in&lt;/span&gt;&lt;/font&gt;&lt;/div&gt; &lt;div align=&quot;left&quot; style=&quot;min-height: 11pt; &quot;&gt;&lt;font face=&quot;Arial&quot; size=&quot;2&quot;&gt;&lt;span dir=&quot;ltr&quot; style=&quot;font-size:10.0pt; &quot;&gt;case he has not contacted us back by then. Harini.&lt;/span&gt;&lt;/font&gt;&lt;/div&gt; &lt;/body&gt; &lt;/html&gt; -- snip ---

Preview of mail message, internal and over peer to peer network unreadable. This is an example - happening more often, but still erratic - How do I fix this?


If this is the only information you provide you can just copy the quoted part to a file with HTM extension and open it in your browser of choice, it's not possible to help you in any kind with this information, I'm sorry.


[quote=&quot;pid:56638, uid:28210&quot;]Preview of mail message, internal and over peer to peer network unreadable. This is an example - happening more often, but still erratic - How do I fix this?[/quote] If this is the only information you provide you can just copy the quoted part to a file with HTM extension and open it in your browser of choice, it&#039;s not possible to help you in any kind with this information, I&#039;m sorry.
			Michael
--
IERenderer's Homepage
PGP Key ID (RSA 2048): 0xC45D831B
S/MIME Fingerprint: 94C6B471 0C623088 A5B27701 742B8666 3B7E657C

What other information would you require?
Pegasus Ver. 4.8


6661ae6827399


This is what it looks like. Clearly a problem.


Thanks,
Don


What other information would you require? Pegasus Ver. 4.8 ![6661ae6827399](serve/attachment&amp;path=6661ae6827399) This is what it looks like. Clearly a problem. Thanks, Don

Oh my, is this really XP or does it only look like it? If it is you're out of luck regarding HTML message support, even that latest PM public beta won't install on XP anymore. The Linux guys might be able to provide some useful hints for you ...


Oh my, is this really XP or does it only look like it? If it is you&#039;re out of luck regarding HTML message support, even that latest PM public beta won&#039;t install on XP anymore. The Linux guys might be able to provide some useful hints for you ...
			Michael
--
IERenderer's Homepage
PGP Key ID (RSA 2048): 0xC45D831B
S/MIME Fingerprint: 94C6B471 0C623088 A5B27701 742B8666 3B7E657C

Yes it is XP, which suites us perfectly here.
It has worked for many months without hiccups.
My question is why does it work sometimes, see the image, and not other times.
Is there a setting I need to change?
Could AV be causing this?
Perhaps an older version would be more stable?
Could it be related to the peer to peer network access?


Thanks :-)


Yes it is XP, which suites us perfectly here. It has worked for many months without hiccups. My question is why does it work sometimes, see the image, and not other times. Is there a setting I need to change? Could AV be causing this? Perhaps an older version would be more stable? Could it be related to the peer to peer network access? Thanks :-)

Donald,


Open one of those messages (double-click).
Click on the Raw View tab.
In the resulting view, look for the From: and Subject: headers.
Do they contain non-text characters or are they extremely long?


Donald, Open one of those messages (double-click). Click on the Raw View tab. In the resulting view, look for the From: and Subject: headers. Do they contain non-text characters or are they extremely long?

Hello Brian


No looks normal


From: "Harini Vallabh" <Harini>
To: Don
Date: Fri, 07 Jun 2024 09:28:32 +0200
MIME-Version: 1.0
Subject: Snupit
Message-ID: 6662B6A0.4310.43589897@Harini
X-Confirm-Reading-To: "Harini Vallabh" <Harini>
X-pmrqc: 1
X-mailer: Pegasus Mail for Windows (4.80.102smile
Content-type: text/html; charset=US-ASCII
Content-transfer-encoding: 7BIT
Content-description: Mail message body
X-PMFLAGS: 128 0 1 06GPDA7W.CNM


<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">


<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head>


<title></title>


<meta http-equiv="content-type" content="text/html;charset=utf-8"/>


<meta http-equiv="Content-Style-Type" content="text/css"/>
</head>


<body>


<div align="left" style="min-height: 11pt; "><font face="Arial" size="2"><span dir="ltr" style="font-size:10.0pt; ">Checked</span></font></div>
</body>
</html


Don.


Hello Brian No looks normal **From: &quot;Harini Vallabh&quot; &lt;Harini&gt;** To: Don Date: Fri, 07 Jun 2024 09:28:32 +0200 MIME-Version: 1.0 **Subject: Snupit** Message-ID: &lt;6662B6A0.4310.43589897@Harini&gt; X-Confirm-Reading-To: &quot;Harini Vallabh&quot; &lt;Harini&gt; X-pmrqc: 1 X-mailer: Pegasus Mail for Windows (4.80.1028) Content-type: text/html; charset=US-ASCII Content-transfer-encoding: 7BIT Content-description: Mail message body X-PMFLAGS: 128 0 1 06GPDA7W.CNM &lt;!DOCTYPE html PUBLIC &quot;-//W3C//DTD XHTML 1.0 Transitional//EN&quot; &quot;http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd&quot;&gt; &lt;html xmlns=&quot;http://www.w3.org/1999/xhtml&quot; xml:lang=&quot;en&quot; lang=&quot;en&quot;&gt;&lt;head&gt; &lt;title&gt;&lt;/title&gt; &lt;meta http-equiv=&quot;content-type&quot; content=&quot;text/html;charset=utf-8&quot;/&gt; &lt;meta http-equiv=&quot;Content-Style-Type&quot; content=&quot;text/css&quot;/&gt; &lt;/head&gt; &lt;body&gt; &lt;div align=&quot;left&quot; style=&quot;min-height: 11pt; &quot;&gt;&lt;font face=&quot;Arial&quot; size=&quot;2&quot;&gt;&lt;span dir=&quot;ltr&quot; style=&quot;font-size:10.0pt; &quot;&gt;Checked&lt;/span&gt;&lt;/font&gt;&lt;/div&gt; &lt;/body&gt; &lt;/html Don.

Hello Brian


No looks normal


From: "Harini Vallabh" <Harini>
To: Don
Date: Fri, 07 Jun 2024 09:28:32 +0200
MIME-Version: 1.0
Subject: Snupit
Message-ID: 6662B6A0.4310.43589897@Harini
X-Confirm-Reading-To: "Harini Vallabh" <Harini>
X-pmrqc: 1
X-mailer: Pegasus Mail for Windows (4.80.102smile
Content-type: text/html; charset=US-ASCII
Content-transfer-encoding: 7BIT
Content-description: Mail message body
X-PMFLAGS: 128 0 1 06GPDA7W.CNM


<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">


<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head>


<title></title>


<meta http-equiv="content-type" content="text/html;charset=utf-8"/>


<meta http-equiv="Content-Style-Type" content="text/css"/>
</head>


<body>


<div align="left" style="min-height: 11pt; "><font face="Arial" size="2"><span dir="ltr" style="font-size:10.0pt; ">Checked</span></font></div>
</body>
</html


Don.


Hello Brian No looks normal **From: &quot;Harini Vallabh&quot; &lt;Harini&gt;** To: Don Date: Fri, 07 Jun 2024 09:28:32 +0200 MIME-Version: 1.0 **Subject: Snupit** Message-ID: &lt;6662B6A0.4310.43589897@Harini&gt; X-Confirm-Reading-To: &quot;Harini Vallabh&quot; &lt;Harini&gt; X-pmrqc: 1 X-mailer: Pegasus Mail for Windows (4.80.1028) Content-type: text/html; charset=US-ASCII Content-transfer-encoding: 7BIT Content-description: Mail message body X-PMFLAGS: 128 0 1 06GPDA7W.CNM &lt;!DOCTYPE html PUBLIC &quot;-//W3C//DTD XHTML 1.0 Transitional//EN&quot; &quot;http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd&quot;&gt; &lt;html xmlns=&quot;http://www.w3.org/1999/xhtml&quot; xml:lang=&quot;en&quot; lang=&quot;en&quot;&gt;&lt;head&gt; &lt;title&gt;&lt;/title&gt; &lt;meta http-equiv=&quot;content-type&quot; content=&quot;text/html;charset=utf-8&quot;/&gt; &lt;meta http-equiv=&quot;Content-Style-Type&quot; content=&quot;text/css&quot;/&gt; &lt;/head&gt; &lt;body&gt; &lt;div align=&quot;left&quot; style=&quot;min-height: 11pt; &quot;&gt;&lt;font face=&quot;Arial&quot; size=&quot;2&quot;&gt;&lt;span dir=&quot;ltr&quot; style=&quot;font-size:10.0pt; &quot;&gt;Checked&lt;/span&gt;&lt;/font&gt;&lt;/div&gt; &lt;/body&gt; &lt;/html Don.

Can you please forward such a message to <beta-reports [at] pmail.gen.nz> (preferably as CNM file from the new mail directory, location to be figured out via PM's main menu Help > About Pegasus Mail > Info button, file name displayed in Message properties when right clicking the message in the new mail folder)? I still have an XP system around for testing so I can figure out whether it's involved in failing. Please use a subject referring to this thread here so I can tell it apart from all the spam arriving at this account.


Can you please forward such a message to &lt;beta-reports [at] pmail.gen.nz&gt; (preferably as CNM file from the new mail directory, location to be figured out via PM&#039;s main menu Help &gt; About Pegasus Mail &gt; Info button, file name displayed in _Message properties_ when right clicking the message in the new mail folder)? I still have an XP system around for testing so I can figure out whether it&#039;s involved in failing. Please use a subject referring to this thread here so I can tell it apart from all the spam arriving at this account.
			Michael
--
IERenderer's Homepage
PGP Key ID (RSA 2048): 0xC45D831B
S/MIME Fingerprint: 94C6B471 0C623088 A5B27701 742B8666 3B7E657C
edited Jun 10 at 5:22 pm

Hello Donald,


My question is why does it work sometimes, see the image, and not other times.


Take a look at the "Raw View" of one of the "unknown" messages and the one listed as "Harini Vallabh" and you should be able to see the difference(s) in mail envelope construction and that should offer a clue as to why Pegasus can't identify the sender or subject in some of them.


There have been many many "upgrades" to the RFC's over the past decades, with mail servers updating their email envelope construction, expecting receiving email servers and clients to "keep up".


Yes it is XP, which suites us perfectly here.


Maybe not any more..


For example, Dave has been driven somewhat bonkers by some major Internet Providers interpretations of OLATH2 (that are different than other major Internet Providers interpretations of OLATH2), which is part of why PM version 5 isn't out yet.. OLATH2 governs (somewhat ambiguously) client access to "protected" sender resources, which if not compliant may be rejected by authorization servers. Whether that (or some other new "non-compliancy" thing being rolled out across the internet) is at play here is not yet revealed.


"Incompatibility is just an upgrade away"


My question is why does it work sometimes, see the image, and not other times.


A delta analysis of the message envelopes that display correctly vs those that don't should at least answer (or lead to an answer of) your why question.


Is there a setting I need to change?
Could AV be causing this?
Perhaps an older version would be more stable?
Could it be related to the peer to peer network access?


How to "correct it" is the follow up question once we have the "why" answer..


An alternative to Michael's suggestion of forwarding a CNM copy would be to forward a complete copy of the "RAW VIEW" of both a "good" and "bad" email to the beta address (not the received email messages themselves, even using the "bounce" feature, as that creates a whole new envelope and wipes out the original), which could also perhaps help answer the question if the cause doesn't jump out at you when comparing the envelopes yourself.


Also, for my own curiosity (and maybe Michael's), what version of Pegasus are you running on that XP box?


Hello Donald, [quote=&quot;pid:56676, uid:28210&quot;]My question is why does it work sometimes, see the image, and not other times.[/quote] Take a look at the &quot;Raw View&quot; of one of the &quot;unknown&quot; messages and the one listed as &quot;Harini Vallabh&quot; and you should be able to see the difference(s) in mail envelope construction and that should offer a clue as to why Pegasus can&#039;t identify the sender or subject in some of them. There have been many many &quot;upgrades&quot; to the RFC&#039;s over the past decades, with mail servers updating their email envelope construction, expecting receiving email servers and clients to &quot;keep up&quot;. [quote=&quot;pid:56676, uid:28210&quot;]Yes it is XP, which suites us perfectly here.[/quote] Maybe not any more.. For example, Dave has been driven somewhat bonkers by some major Internet Providers interpretations of OLATH2 (that are different than other major Internet Providers interpretations of OLATH2), which is part of why PM version 5 isn&#039;t out yet.. OLATH2 governs (somewhat ambiguously) client access to &quot;protected&quot; sender resources, which if not compliant may be rejected by authorization servers. Whether that (or some other new &quot;non-compliancy&quot; thing being rolled out across the internet) is at play here is not yet revealed. **&quot;Incompatibility is just an upgrade away&quot;** [quote=&quot;pid:56676, uid:28210&quot;]My question is why does it work sometimes, see the image, and not other times.[/quote] A delta analysis of the message envelopes that display correctly vs those that don&#039;t should at least answer (or lead to an answer of) your why question. [quote=&quot;pid:56676, uid:28210&quot;]Is there a setting I need to change? Could AV be causing this? Perhaps an older version would be more stable? Could it be related to the peer to peer network access?[/quote] How to &quot;correct it&quot; is the follow up question once we have the &quot;why&quot; answer.. An alternative to Michael&#039;s suggestion of forwarding a CNM copy would be to forward a complete copy of the &quot;RAW VIEW&quot; of both a &quot;good&quot; and &quot;bad&quot; email to the beta address (not the received email messages themselves, even using the &quot;bounce&quot; feature, as that creates a whole new envelope and wipes out the original), which could also perhaps help answer the question if the cause doesn&#039;t jump out at you when comparing the envelopes yourself. Also, for my own curiosity (and maybe Michael&#039;s), what version of Pegasus are you running on that XP box?
edited Jun 10 at 6:11 pm

Only time I've seen the unknown and none is when there is a 0 byte CNM file?
Just made one to confirm this, and that is what it shows.


I don't have IERender sine I run under linux, so it might act differently.


Think it is caused by a bad message or a failure during download. Could also be a message that was removed by an antivirus scan that remove the email.


Generally shows ??? for the fields in preview mode.


Only time I&#039;ve seen the unknown and none is when there is a 0 byte CNM file? Just made one to confirm this, and that is what it shows. I don&#039;t have IERender sine I run under linux, so it might act differently. Think it is caused by a bad message or a failure during download. Could also be a message that was removed by an antivirus scan that remove the email. Generally shows ??? for the fields in preview mode.

mikes@guam.net

Here you go:


_Info button from Help -> About


Pegasus Mail for Microsoft Windows
Copyright (C) 1992-2022, David Harris, all rights reserved
Electronic mail to support@pmail.gen.nz.


WinPMail version: Version 4.80.1028, Jan 16 2022, build ID 1028
Language resources: Standard UK English resources (EN,0,LL)
Extension Manager version: 1.14
Operating mode: Standalone
User name and ID: Don, 0
Windows version: 5.1
Windows flag word: 0
WINPMAIL.EXE directory: P:\Programs
Home mailbox location: P:\MAIL\Don
New mailbox location: P:\MAIL\Don
TMP environment variable: C:\DOCUME~1\Don\LOCALS~1\Temp
TEMP environment variable: C:\DOCUME~1\Don\LOCALS~1\Temp
LAN-based SMTP support: N, N, N
NetWare MHS support: N, N, N
Built-in TCP/IP support: Disabled
Commandline:
Active -Z options: 32769
PMR variable: (None)
PML variable: (None)
MAI variable: (None)
NB variable: (None)
Autofiltering folders: 0 (0 active, 0 inactive)
Last new mail count: 0
Message size soft limit: 0 bytes
Message size hard limit: 0 bytes
Attachment size soft limit: 0 bytes
Attachment size hard limit: 0 bytes_


Interestingly when checking the "Is a valid MIME message" which is orginally unchecked - the gibberish is replaced by valid readable text. However, the FROM and SUBJECT are still 'unknown' and 'none' respectively.


--
Don


Here you go: _Info button from Help -&gt; About Pegasus Mail for Microsoft Windows Copyright (C) 1992-2022, David Harris, all rights reserved Electronic mail to support@pmail.gen.nz. WinPMail version: Version 4.80.1028, Jan 16 2022, build ID 1028 Language resources: Standard UK English resources (EN,0,LL) Extension Manager version: 1.14 Operating mode: Standalone User name and ID: Don, 0 Windows version: 5.1 Windows flag word: 0 WINPMAIL.EXE directory: P:\Programs Home mailbox location: P:\MAIL\Don New mailbox location: P:\MAIL\Don TMP environment variable: C:\DOCUME~1\Don\LOCALS~1\Temp TEMP environment variable: C:\DOCUME~1\Don\LOCALS~1\Temp LAN-based SMTP support: N, N, N NetWare MHS support: N, N, N Built-in TCP/IP support: Disabled Commandline: Active -Z options: 32769 PMR variable: (None) PML variable: (None) MAI variable: (None) NB variable: (None) Autofiltering folders: 0 (0 active, 0 inactive) Last new mail count: 0 Message size soft limit: 0 bytes Message size hard limit: 0 bytes Attachment size soft limit: 0 bytes Attachment size hard limit: 0 bytes_ Interestingly when checking the &quot;Is a valid MIME message&quot; which is orginally unchecked - the gibberish is replaced by valid readable text. However, the FROM and SUBJECT are still &#039;unknown&#039; and &#039;none&#039; respectively. -- Don

I don't have a clue what is causing the problem in the display of the From and Subject headers for Donald but I created a .cnm file using the raw view content that he posted and the From and Subject display fine for me in v4.81 public beta on a Win10 Home machine.


FWIW, Donald is on a multi-user installation of Pegasus Mail and this message is from one of those users (eg: it stayed local, delivered directly to Donald's mailbox).


I don&#039;t have a clue what is causing the problem in the display of the From and Subject headers for Donald but I created a .cnm file using the raw view content that he posted and the From and Subject display fine for me in v4.81 public beta on a Win10 Home machine. FWIW, Donald is on a multi-user installation of Pegasus Mail and this message is from one of those users (eg: it stayed local, delivered directly to Donald&#039;s mailbox).

Donald,


I am curious whether creation of a new message from the raw view would affect the display of From and Subject for you. If you are willing, try this...


Copy the entire raw view and paste it into a new Notepad document.
Save it to P:\MAIL\Don with the filename testmsg1.cnm.


A new message will show up in your New mail folder. See what the From and Subject look like in it. To confirm that you are looking at the test message you can right-click on it then select "Message properties". The filename will be in the resulting display.


Donald, I am curious whether creation of a new message from the raw view would affect the display of From and Subject for you. If you are willing, try this... Copy the entire raw view and paste it into a new Notepad document. Save it to P:\MAIL\Don with the filename testmsg1.cnm. A new message will show up in your New mail folder. See what the From and Subject look like in it. To confirm that you are looking at the test message you can right-click on it then select &quot;Message properties&quot;. The filename will be in the resulting display.

First, Don, sorry for the version query, it was in your post a day ago and I missed it..


And yea, as MikeS noted, an empty CNM file can do that, (which is why I suggested doing a delta compare on the raw envelope views of a good one and a bad one, since it is really hard to send a 0 byte file to Michael ... or anyone else for that matter).


Interestingly when checking the "Is a valid MIME message" which is orginally unchecked - the gibberish is replaced by valid readable text.


So the envelope has some key information or formatting that Pegasus (running on XP, but not Win10, if I deduce the significance of Brian's post correctly) can't parse, but that's not the only issue (and not the one - sender/subject - you posted up about).


I've got a couple XP boxes available and the same version of Pegasus, but armed with the additional information I can't see how I can use them to assist in figuring this out, so I'll step back.


But before I do, some questions I'd seek answers to:


  • Is it only this particular sender?
  • Is it only this particular recipient? (Can someone ask the sender to send a test message copying the recipient, and another user in the installation, and maybe an addy off the installation?)
  • Is there info in the raw envelope that is different between the 'bad' vs. 'good' emails ?
  • Is there enough information in the raw envelope view to identify the sending (or receiving!) server in the 'bad' vs. 'good' emails (the same, or different routing in the mail-server farm?)
  • Is there a temporal connection (all used to be OK, then some bad sometimes, and now, some bad all the time?) - My own host's mailservers were "updated" a couple times last year, each time introducing problems that took quite awhile to discover - not all servers in the farm were updated at the same time, a crap-shoot which ones served messages to or from my domain - and many days to determine the cause. That kind of thing can happen on the sender's side too, and often the only way to tell is to rule out everything else as a possible cause...

Ultimately it all boils down to identifying "what's different"? My experience is that it could be anything (and probably is..) smile


Good luck, I'm going back to lurk..


First, Don, sorry for the version query, it was in your post a day ago and I missed it.. And yea, as MikeS noted, an empty CNM file can do that, (which is why I suggested doing a delta compare on the raw envelope views of a good one and a bad one, since it is really hard to send a 0 byte file to Michael ... or anyone else for that matter). [quote=&quot;pid:56691, uid:28210&quot;]Interestingly when checking the &quot;Is a valid MIME message&quot; which is orginally unchecked - the gibberish is replaced by valid readable text.[/quote] So the envelope has some key information or formatting that Pegasus (running on XP, but not Win10, if I deduce the significance of Brian&#039;s post correctly) can&#039;t parse, but that&#039;s not the only issue (and not the one - sender/subject - you posted up about). I&#039;ve got a couple XP boxes available and the same version of Pegasus, but armed with the additional information I can&#039;t see how I can use them to assist in figuring this out, so I&#039;ll step back. But before I do, some questions I&#039;d seek answers to: - Is it only this particular sender? - Is it only this particular recipient? (Can someone ask the sender to send a test message copying the recipient, and another user in the installation, and maybe an addy off the installation?) - Is there info in the raw envelope that is different between the &#039;bad&#039; vs. &#039;good&#039; emails ? - Is there enough information in the raw envelope view to identify the sending (or receiving!) server in the &#039;bad&#039; vs. &#039;good&#039; emails (the same, or different routing in the mail-server farm?) - Is there a temporal connection (all used to be OK, then some bad sometimes, and now, some bad all the time?) - My own host&#039;s mailservers were &quot;updated&quot; a couple times last year, each time introducing problems that took quite awhile to discover - not all servers in the farm were updated at the same time, a crap-shoot which ones served messages to or from my domain - and many days to determine the cause. That kind of thing can happen on the sender&#039;s side too, and often the only way to tell is to rule out everything else as a possible cause... Ultimately it all boils down to identifying &quot;what&#039;s different&quot;? My experience is that it could be anything (and probably is..) (doh) Good luck, I&#039;m going back to lurk..
edited Jun 11 at 3:29 pm

I've now taken a look at the sample message Don forwarded and there's definitely nothing wrong with it which even the oldest version of Pegasus Mail couldn't deal with especially with regard to the message headers. And, what's even weirder about this issue: Take another look at the screenshot he provided and you'll see that the "details ribbon" of the preview displays proper header contents even though the folder listing does not. And since it's the new mail folder any folder file corruption or header content truncation is out of play here ... Now I would rather suspect some AV or so-called malware scanner is involved here ...?


I&#039;ve now taken a look at the sample message Don forwarded and there&#039;s definitely nothing wrong with it which even the oldest version of Pegasus Mail couldn&#039;t deal with especially with regard to the message headers. And, what&#039;s even weirder about this issue: Take another look at the screenshot he provided and you&#039;ll see that the &quot;details ribbon&quot; of the preview displays proper header contents even though the folder listing does _not_. And since it&#039;s the new mail folder any folder file corruption or header content truncation is out of play here ... Now I would rather suspect some AV or so-called malware scanner is involved here ...?
			Michael
--
IERenderer's Homepage
PGP Key ID (RSA 2048): 0xC45D831B
S/MIME Fingerprint: 94C6B471 0C623088 A5B27701 742B8666 3B7E657C

We know that zero byte .cnm files can result in Sender=Unknown and Subject=none. That screenshot shows those messages have a zero size yet there is content shown in the preview pane. I am baffled by that.


I suggest:
Checking P:\MAIL\Don for any zero byte .cnm files.
Refreshing the new mail folder list if you haven't (close/open the new mail folder window).


We know that zero byte .cnm files can result in Sender=Unknown and Subject=none. That screenshot shows those messages have a zero size yet there is content shown in the preview pane. I am baffled by that. I suggest: Checking P:\MAIL\Don for any zero byte .cnm files. Refreshing the new mail folder list if you haven&#039;t (close/open the new mail folder window).

Looks like the Listing and Contents are being obtained from different things..


Indeed - the Preview bar gets the From and Subject from the CNM file, but that isn't where the mail listing is derived....


For example, I edited the FROM field of one of the .CNM PMail messages to be "Edited Sender", and this is what I get ..


6668aece36e99


Nowhere (else) in the message envelope, however is "PMAIL COMMUNITY" in text form that would be the source for the message listing, so I'm not sure where that is coming from..


Maybe it was read upon receipt and stored in a database with that From data associated with whatever index the database is using for that message (and doesn't change) , but the preview reads it whenever the message is selected so it picks up the edit.


I also note that you can change the subject of a received message, but if you reply to it it retains the original subject, not the edited version. However, once you file it in a folder, that logic reverses.. the preview shows the original subject, but the message listing now shows the edited subject.. smile


In any event we have two different sources for the information displayed... and I don't know where or what the other one is if not the CNM file.


Back to you guys.. I'm back to Lurk.. smile


Looks like the Listing and Contents are being obtained from different things.. Indeed - the Preview bar gets the From and Subject from the CNM file, but that isn&#039;t where the mail listing is derived.... For example, I edited the FROM field of one of the .CNM PMail messages to be &quot;Edited Sender&quot;, and this is what I get .. ![6668aece36e99](serve/attachment&amp;path=6668aece36e99) Nowhere (else) in the message envelope, however is &quot;PMAIL COMMUNITY&quot; in text form that would be the source for the message listing, so I&#039;m not sure where that is coming from.. Maybe it was read upon receipt and stored in a database with that From data associated with whatever index the database is using for that message (and doesn&#039;t change) , but the preview reads it whenever the message is selected so it picks up the edit. I also note that you can change the subject of a received message, but if you reply to it it retains the original subject, not the edited version. However, once you file it in a folder, that logic reverses.. the preview shows the original subject, but the message listing now shows the edited subject.. |( In any event we have two different sources for the information displayed... and I don&#039;t know where or what the other one is if not the CNM file. Back to you guys.. I&#039;m back to Lurk.. |-)
edited Jun 11 at 9:30 pm

Darn it, I can't let this go..


How about this.. the message is received, but is "hung-up" (by an AV scan?) while Pegasus is trying to build the index.. and is blocked from accessing the file for the name and subject, but.. when it passes it gets stored as a CNM file, linked by the index in the message database listing, and which the preview will now show the Sender, Subject, and Recipient when that message is selected..


A race condition set up between Pegasus and a scan program, and Pegasus loses?


Or maybe it's someone else in the "mail institution" doing something at the same time that causes Pegasus to trip over itself?


OK, NOW I'm back to lurk..


Darn it, I can&#039;t let this go.. How about this.. the message is received, but is &quot;hung-up&quot; (by an AV scan?) while Pegasus is trying to build the index.. and is blocked from accessing the file for the name and subject, but.. when it passes it gets stored as a CNM file, linked by the index in the message database listing, and which the preview will now show the Sender, Subject, and Recipient when that message is selected.. A race condition set up between Pegasus and a scan program, and Pegasus loses? Or maybe it&#039;s someone else in the &quot;mail institution&quot; doing something at the same time that causes Pegasus to trip over itself? OK, NOW I&#039;m back to lurk..
edited Jun 11 at 10:00 pm
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