- Move the Email to the appropriate mailbox (the rules tool does not always do this),
In that case you need to rework the rule. While there is a to-do list for Mercury, there aren't any known problems with the rule engine - it's been around for well over a decade now and is quite proven. If a rule isn't working the way you expect, then you need to reconsider the expression or terms you're using to trigger it.
As for the rest... You can proceed in one of two ways:
- You could create a rule that executes external program that does the processing you need.
- You could create a Mercury policy that passes the message off to an external program.
-- David --