I have read how several people felt they were banging their heads against brick wall in trying to convince Symantec that there was an error.
I now have a rather similar problem with Bluecoat/Winproxy and a domain Registrar.
Winproxy detects multiple filename extensions, i.e. more than one "." present, as being suspicious, in view of vulnerabilities in Lookout! and removes them. I am regularly sent invoices by Joker.com with filenames like "invoice.607.pdf" and therefore all I actually get is "WinProxy has detected a suspicious file (due to MS Outlook vulnerability) attached to this e-mail message! The attachment has been automatically removed to protect your network."
I told Joker.com that multiple filename extensions are potentially dodgy, but they simply say "fix your AV software" and that they are not going to change their filenames! I suspect that if I try telling them that it is their bad practice in using multiple filename extensions that is the problem, and that indeed my AV system is doing the right thing with the files, I will then get into the same sort of situation as people did with Symantec.
I can't be the only person having this problem...! Any ideas much appreciated.
I have read how several people felt they were banging their heads against brick wall in trying to convince Symantec that there was an error.
I now have a rather similar problem with Bluecoat/Winproxy and a domain Registrar.
Winproxy detects multiple filename extensions, i.e. more than one "." present, as being suspicious, in view of vulnerabilities in Lookout! and removes them. I am regularly sent invoices by Joker.com with filenames like "invoice.607.pdf" and therefore all I actually get is "WinProxy has detected a suspicious file (due to MS Outlook vulnerability) attached to this e-mail message! The attachment has been automatically removed to protect your network."
I told Joker.com that multiple filename extensions are potentially dodgy, but they simply say "fix your AV software" and that they are not going to change their filenames! I suspect that if I try telling them that it is their bad practice in using multiple filename extensions that is the problem, and that indeed my AV system is doing the right thing with the files, I will then get into the same sort of situation as people did with Symantec.
I can't be the only person having this problem...! Any ideas much appreciated.