I've basically given up on Mercury IMAP. IMAP problems are the #1 reason I'm having to migrate our company from Mercury to Exchange. Granted we're probably a worst-case small business scenario for any IMAP server.
* 50 employees, half of whom carry iPhones or iPads for email.
* Outlook 2007, 2010, 2013, and 2016 are all in use around the company. And the CEO carries a MacBook.
* Half our workforce works from home or travels 75%+.
* We have staff who assume it should be possible to have slashes and ampersands in folder names, and deeply nested folders.
It's perfectly typical for me to see some employee mailboxes with 10 connections to their mailbox, given the way they "flip" between iPhone/iPad and Outlook client throughout the day, or attempt to use email while traveling/in flight on dodgy airline WiFi.
Most other Mercury features have been flawless: POP3, forwarding, aliases, mailing lists, you name it.
IMAP with mobile devices + Outlook clients is a disaster. I reconstruct a mailbox each month, on average.