Olaf --

I found copies of hierarch.pm & state.pmj from about 5 weeks ago that had the filing tray entries & replaced the current files with those. The filing trays are now back. There were a few folders that I had created in the interim that I had to move into the appropriate filing trays. But that was not nearly the effort that recreating all the fiing trays would have been.s

Thanks for your patience and help.

Interesting... I re-installed v4.63 and the problem went away... I'm guessing that something didn't install correctly the first time... mark this one 'resolved'.

 zippes

I have fixed it.  It was a corrupt .CNM file. 

Good Morning Guys,

Compliments to all, especially to Olaf, Michael and Thomas R. Stephenson, which are always on duty for finding solutions. It's everytime a pleasure to use this forum and follow interesting therads like this. If I would have more time, I could read the whole day to learn .

Regards

Joerg

[quote user="grankin"][quote user="grankin"][quote user="idw"]

[quote user="caisson"]It is worthwhile removing them regardless of the number and putting them back in batches to pinpoint the problem message. [/quote]

And it would be very helpful for us to get the crashing message file for fixing the underlying issue in future versions! Did you check , BTW?

[/quote]

After removing all CNM files, I re-opened Pegasus.  Discovered that the install had succeeded and that I had version 4.63.  So, having checked the suggested post again (this time I could actually see it, for Pegasus opened), I looked.  No such option is present there.  Might there be another way of obtaining that file?  

[/quote]

OK, did the  "strip out CNM files and replace in batches".    As I did, I kept my eye on one very large file, and didn't install it, watched Pegasus start up each and every time..  When all but that were returned, I tried to open that file (105,609KB worth)  from the temp folder I had stashed 'em all in.  It eventually opened in Notepad.  It turned out to be a post that had bounced (my ISP is now "powered by Google") because it exceeded Google's message size limit.  So it contained both the large tif and jpg that went out in the original post plus the extra guff that my ISP added, plus Pegasus' bounce message.

So there's the secret:  Pegasus really does not like really big new mail files ... and even letting it stew overnight, it still doesn't like them.  Now I know what to look for.

[/quote]

Size is probably not the issue.  You should forward the cnm file for examination as requested.

Thank you for such a thoughtful reply.

Explaining that the Message Properties are folder-specific is helpful to know. 

My email hosting service (Google Apps for Business) sends the automatic copies. I am using a feature called Recent Mode so that my emails are not archived on the server (i.e. cloud) - although they do stay in the 
Trash for 30 days. I could turn off Recent Mode & use your BCC suggestion but then I would have to manually delete those messages from the server.

So it looks like  I'll just have to live with what I've got. 

-- Larry Hess 

IDW

Hi just noticed the new icon IERenderer in the toolbar

I just had to click configure and click render html

Thanx 

Thank you to caisson and olaf for your replies.  They were helpful.  Now I've got my fingers crossed that the files actually were backed up and retrievable!

 Best,  Michael

Thomas: that is amazing support! I went back to Pegasus, created a new message to myself, and noted that it went into the Queue Manager. A good sign.

Then I pulled up the support email that I had dumped tnto the Draft Manager, tried to send it, and it also headed off into the Queue Manage.

Told them to send, and off they went. [:^)]

Truly, I did not see any difference between what had originally been the settings, and the ones created by the Wizard. But either the wizard waved a magic wand, or Pegasus decided that if you were being called in to consult, it had better behave.

I am sure it was the latter. [:D]

PS: if ever I run into the problem again, I will check those SMMTP settings, and come back here, crying, with all the gory details. Have a good weekend. 

Thank you so much !!! It worked so I have saved a lot of time and mails....

Thanks a lot

[:D] 

In any case I will use your advice and split large folders...

Thank you!  I replaced PMAIL7\MAIL\ADMIN\words4.db3 with an old backup version, and now all is well.

Hi,

 I originally typed in 4.63 when I was writing the above post but then thought to confirm it and found I had 4.61 and then found a page on here somewhere that sadi 4.61 was the latest download but obviously not.

 Regardless I have downloaded the 4.63 file and installed it and the problem is now fixed, all the links work as they should. Thanks for taking the time to respond.

 Regards,

Terry 

[quote user="alain.roger"]i

went 2 weeks on holidays and today i needed to test a mail sending from

my web development computer (the same as before and the same which

holds Mercury/32 server) and now it doesn't work.[/quote]

You better post your questions to the .

[quote user="beezlebug"]did the trick. Any ideas how this could happen or how to prevent it?[/quote]

I don't see any problems with what you sent to my "inbox" (not a good idea, BTW, because I never get notified about any submissions and it's just by chance whether I check it or not): After removing the existing X-PMFLAGS line Pegasus Mail opens the message properly for me. Please forward the CNM-file (from the new mail directory, see Help => About Pegasus Mail => Info for path information) to <beta-reports [at] pmail.gen.nz>.

[quote user="vstreano"]Is there really that much difference between 4.53 and 4.63 that this will solve the problem?[/quote]

Of course not, we're just releasing new versions for fun and confusing users [6], but without you testing we'll never find out. Would you give it a try, please? For details , it's a TER/HTS version issue which should have been fixed by version 4.62 already. And no, you cannot use the updated TER/HTS modules with an outdated Pegasus Mail version, sorry.

[quote user="Harvey Segal"]

[quote user="caisson"]Non-maximized windows?
[/quote]

Yes I'm using  a non-maximised window

[/quote]

Wait - let me recheck and redo

I think I have a sense, why David doesn't want it. I think he would have to completly rewrite the way mails are displayed.

For imagination have a look at that (it's the second example) starting with content-type in main header:

• multipart/alternative
  
  • text/plain
  • multipart/mixed
    
    • text/html
    • application/pdf
    • text/html

Funny [:S]

   Olaf

P.S. I'll mark this thread solved - even if there is no solution, but I have an explanation.