For years I have successfully run Mercury on an in-house server, and PMail on various clients.
One of my long-time users found that their PMail network configuration had been deleted (no user or server information) for no known reason. Another user sharing the same PC has no problems. Other users on other client PC's have no problems.
We reconfigured the problem PMail client account to original settings. Can receive mail, but not send: get SMTP connection errors from the server - incorrect username or password. Reset password in Mercury to no avail.
Deleted the user account in Mercury and created a new one with same credentials - no fix.
Created a new "Test user" account on the same client computer and configured for same user credentials - everything works fine. Looks like a corruption in the user's PMail client setup (maybe a bad hard-drive sector?).
Copied the user's PMail folder to a new folder, renamed to original name. No fix. (i.e. copied the problem).
How do I go about moving the user's mail, folders, address book, signature settings and so forth to the new (working) "Test user" account without bringing over the bad data?
Thanks for any ideas!