As far as I can tell I have still had no further emails disappear or fail to arrive which would suggest that it is either a new mail filtering bug and that if you have delete rules some non matched emails may get deleted or sine each time its happened it has been noticed just after install that Pegasus 4.52 ONLY does this on a first pass after upgrade over the new mail folder.

 I now have 4.52 at home as well so I will continue to monitor this for a while. 

A MILLION THANKS......THAT FIXED THE PROBLEM.  I WASN;T EVEN AWARE THERE WAS A PLACE TO REVIEW QUEUED MAIL. AGAIN, THANK YOU VERY MUCH!

[quote user="TMuecker"]Does someone know whether for the new mail folder an index file is used internally and the file name?[/quote]

The "new mail folder" isn't actually a single file plus an index, it's just the total of all CNM files in the respective Pegasus Mail user's new mail directory the name of which is shown on the Help => About Pegasus Mail => Info screen ("New mailbox location").

[quote user="Thomas R. Stephenson"]

 I wish it was that simple, I have had my ISP work on that same issue

twice in the last month and still have not solved that problem.  Not

using the same server as James Oaksun because my ISP is AT&T.  All

they ever tell  me is we do not support Pegasus Mail, you need to

contact them and have them trouble shoot that problem.  WRONG!!

You can always provide them with a copy of the session log showing the failure.  Any real tech support type will be able to read the session log and tell you what you need to do.  This is not related to any mail client at all, this is just showing the POP3/SMTP traffic involved in the transfer.

In addition, many ISPs use many servers and the one you get with any connection is pretty random if you are using a generic host name like smtp.domain.com.  The session log will show the actual host name, it you find a server that works use that name. 

[/quote]

 Mr. Stephenson,

 Great to see you are still here and providing

very informative information.  So many other problems that have invaded

my life since my last visit, so little time to solve all of these

problems.  The ones I have on my computer are the simplest to handle and

some times can be very frustrating to solve.  Especially involving the

ISPs, as they think they are the GODs of computing and they do NO wrong.  I say they are WRONG!!  As a User Only and not versed in the special talent of programming or even any knowledge of software capabilities.  We need YOU and those like you to assist us in finding our way . . you have provided that to me any way and I am very grateful for this information.  I am a member of many forums and have learned much from these forums.

Tools/Internet Options/Create internet session log (advanced diagnostic use only) has kept me from having this done, now I will use it more to see what I may learn from the information recorded.  I am slow but hopefully this will be productive, for me anyway. 

 Thank you so much,

When I send a mail or answer to one, everything looks fine (I even have

the message "Message was sent successfully"), but the mail is never

delivered to the destination

Turn on session logging to see if the mail is being sent to the server.   BTW, you have not been playing around installing a User Defined Gateway or Mercury have you?

Thanks.  Niall martin

OK looks like all it did was turn off the folders.

Now I still have to make a backup of EVERYTHING before I install the ew 4.52 version.

Can anyone tell me if it is OK to just make a copy of C:\PMAIL\

and use that as my back up.

SHould I install 4.52 ove rthe top of 4.41 or delete it compoletely off my system first?

I will keep trying to find this in the FAQs and discussions,. but I haven't seen a workable

answer so far.

I am stunned. That's brilliant.

Never used drag and drop around Pegasus in any way at all.

Sharkfin, you have solved an ages long problem for me. It was the option I never checked.

Thanks, George

Is it failing to send messages when it isn't set to use the password/username from a POP3 definition? You are not totally clear on whether this issue is simply strange and confusing or actually preventing you from sending messages.

Also, because the option above it is to use a specific username/password, I wonder whether Pegasus is grabbing those details from the previously-set definition and using them (or trying to) under that setting. Just a thought - I'd be surprised if it was.

Check out Han's page for the meaning of extensions in PMail -

My \resource directories are never very big and only contain backups of some install files.  I'm not sure why you have multiple versions nor what you mean by 'duplicate MAIL directories' - have you copied them before?

> I could save my Pegasus from a crashed Laptop to another harddrive. When I now try to open Pegasus, it requires a username - but I never used a username, because I'm the only user. So I cannot open Pegasus at all.
>
> It ran on Windows XP home edition and it was the version ca. 4 years ago.  Hope, somebody can help, the worst thing is, that I can't get into my addressbook!.

Looks like you have the startup drive letter incorrect.  Use pconfig.exe from the Pegasus Mail program directory and change the standalone home and new mail directory drive letter to match the current drive.

I just updated to 4.52 and thought I had the same issue as I read about but did not see a solution for 4.51 - but it was

just a bad hair day (week, month, year - pick one)

I tried just about everything - tried

to edit the pmail.ini and other posted suggestion, and then just for the

heck of it I STRETCHED the miminzed icon to the size I wanted and now

all is fine.

Hope this helps anyone else with this

"problem".

                    Win7 procedure to use a different TEMP folder
 
    Need Administrator Privilege
    
    CLOSE ALL USER PROGRAMS except NOTSPLIT - this could cause problems if they use temp space.

Do Control Panel > System > Advanced system settings > Advanced tab > Environment Variables button (bottom area of dialog) > Top of next dialog has TEMP and TMP variables. Edit one and COPY THE VALUE (it's usually the same for both; if not, edit/copy both).

Now redefine both with a folder location and name, such as "%USERPROFILE%\desktop\PmailFixitFolder" (don't use the quotes, there's no spaces). Create that folder on your Desktop. Now do the NOTSPLIT procedure; get your mail from the PmailFixitFolder and put it where you want it - you can probably just copy the whole folder.

When you're satisfied with the recovery, reset the temp folders - you don't have to delete the one you made - delete it when you're sure you don't need it any more. If there are files in PmailFixitFolder that don't belong to the mail fix procedure, they may be temp files created by system processes - copy them to the normal TEMP folder just to be safe.

After resetting the temp folders, you can work as usual.

   Example TEMP/TMP folder value:
%USERPROFILE%\AppData\Local\Temp

Chryasor

Install Pegasus where you like (the location you suggest is fine, although I don't see what's wrong with the default location but this is probably a matter of personal preference) and then change the mailbox location afterwards in Tools | Options | General settings | Mailbox location. You can of course also install Pegasus on D: if you like.

Cheers!

Try coding WantCSS=No  in Bearhtml.ini, then restart Pegasus Mail.  This is what fixed this problem with NewEgg before.

Martin

Michael,

 That did it. Thank you very much - you're my hero of the day.

 Mark 

Yes, DATs are an Outlook thing and therefore it's not your end of things which is broken. If you can't get the sender to change their settings, you'll have to follow the advice in the post above. Plenty of info on the web about DAT attachments if you search for it.

[quote user="subelman"]

A Pmail user (V4.51 on Win XP) composed a new rich-text e-mail and clicked on 'Send'. Pegasus created the .101 file in the Mercury spool directory, and the e-mail was actually sent. However, the message composition window remained open with an hourglass cursor for several minutes. When the user moved the mouse, the hourglass cursor changed to a normal cursor and, from the user's point of view the email had not been sent, so she clicked on 'Send' again, and (of course) the same thing happened. Six times. I was the recipient of the email, so I checked her computer.[/quote]

There's an option triggering this behaviour on the editor's Special page, but AFAIK it isn't sticky and can't be enabled via any Tools => Options setting. The fact that it didn't occur again suggests that this option might have been enabled by accident (or some kind of memory/stack corruption caused by this particular message) - maybe ...

Under Tools | options | Incoming Mail | Folder Behaviours there is a check box setting (second last) to delete from linked folder when deleted from search.