Community Discussions and Support

The perfect forum for discussions or technical questions about Pegasus Mail.

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[quote user="jss1941"]

To be consistent, the tooltip associated with the 'Open or rescan your new mail folder' icon should be changed to "Check your POP3 host for new mail and open or rescan your new mail folder", and the text in the Options dialog should be changed to reflect the current actual behaviour.

[/quote]

I agree with the second part but not with the first part, as this would be too similar to the button designed for the purpose (the check your pop3 host for new mail), and, more importantly, does not reflect Pegasus's behaviour in cases where the 'Check whenever the New mail folder is opened' has not been selected.

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Greenman posted Sep 4 '09 at 4:23 pm

Hello, Paul

Thanks for your reply.

The messages have come from several internal accounts used by different people. When I changed my view to Preview, the message displayed properly. 

 

Edit:

I edited the headers in my previous post so they are now consistent. Perhaps that may have caused the odd behaviour you saw.

 

Edit2:

When I changed back to single folder view, the message details displayed properly. I closed Pegasus Mail and opened it again and the message still displays properly. Weird?¿

 

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PaulW posted Sep 6 '09 at 1:26 pm

[quote user="JonR"]I have figured out how I can get the emails down to my Inbox so that part is fixed but how do I create a second id and how do I determin which email id is going to be used when I send an emai ?? Can anyone help.[/quote]

Tools / Identities / Add, and then when you 'become' that identity you can alter the internet options for another address.

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Han vd Bogaerde posted Sep 1 '09 at 11:12 pm

[quote user="bluefox"]

OK, I have an interesting glitch.

A number of users on our system are experiencing a delay of up to 30 seconds when Pegasus loads; the program pauses for a long time on "Preparing gateways and transports".

The behaviour started all of a sudden about three to four weeks ago, and not all users are affected.

So far I've discovered that:

It does have to do with the contents of the user directory. If I remap O:\PMAIL on the system of a user with the problem to the user directory of an unaffected user, the problem goes away.

It doesn't seem to be connected with the PMAIL.INI file. When I change an affected user's pmail.ini to match as closely as possible one belonging to an unaffected user, (apart from identity) the problem remains.

What I'd really like to know is, what is happening when Pegasus shows the message "Preparing gateways and transports"? I asume it always appears but just goes by rather quickly.

Our users do not all connect to SMTP/IMAP on the same server (a number of servers involved, not run by me) so it's possible that it is server specific, but I haven't narrowed that down yet.

Any thoughts on this little mystery would be very much appreciated.

Doug

[/quote]

Well check the printer settings in Windows.  On startup Pegasus Mail uses the printer driver to obtain the available fonts. At one of the delay-startup user set the printer to generic and see if the delay stops when you start WinPmail. If so you know where to start checking the difference in setup between the users.


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Han vd Bogaerde posted Sep 1 '09 at 11:08 pm

[quote user="PHR"]

The configuration used is Pegasus Mail 4.51 (network installation) and Mercury/32. On each PC the user has access to its own mailbox and to a general one (Add Mailbox to List).

When a new mail arrives in the personal mailbox the new mail folder display is immediately refreshed. When a new mail arrives in the general mailbox no refresh is automatically performed and to display the new message the user has to select another folder and come back to the new mail folder.

Is this a bug or a specification of Pegasus Mail ?

Many thanks for your help.

[/quote]

It's currently the way it works..... I have asked about any future plans on this. I will post back to this formum.

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peggy posted Aug 28 '09 at 11:42 pm

E-mail address field: Your email address

Username: Your full email address

Password: Your email account password

 

Server POP3: pop.secureserver.net

Port without SSL  110

or port With SSL - 995

 

Server SMTP: 

smtpout.secureserver.net

Ports without SSL - one of the following  25, 80, 3535

or port with SSL   465

 

NOTE: You must set password authentication for SMTP.

 

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HolyHarp posted Sep 15 '11 at 2:32 am

My apologies for my misunderstanding and miscommunications.  A couple weeks ago I upgraded to 4.61 and I got nothing in "Details" when I saved a message.  I didn't realize that I had nothing in my "subject" or "to" fields and that it was actually my "title" that wasn't sticking.  When I upgraded to 4.62 I tried saving some messages and got the "subject" field (I don't usually save stationary with a "to" field) as the title which I was very happy to see and interpreted as success.  I've tested the problem as it is actually described in this thread and would like to confirm that "titles" still don't stick on saved stationary drafts in 4.62.[:(]   For me, I'm happy to have at least the "subject" field appear.  Actually, I'm satisfied with Pegasus as it is and I admire the developers efforts to improve it and make it better than it already is.  [:)]

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[quote user="Kim"]

I had several identities set up on Pegasus, but then decided to download work emails on a different PC.

 

I duly set up the new account on the new PC, and deleted it from the old one - except emails are still being received on the old machine.  How do I stop this?  It tells me the account still exists, but it does not appear on the list of identities, or in the network configuration menus.

 

Many thanks

Kim 

[/quote]

Steffan's solution is perfect. But what might caused the messages still to be downloaded is that the pop3 definition can have been in use by multiple identities (shared). So perhaps you had the definition added to the <default> identity as well.

 

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[quote user="Pieter"]

[...] The problem was solved (thanks to Michael idw!) by just changing the default printer to something else. [...]

[/quote]

And as another FYI: I could only make a proper suggestion by looking at crash dumps created by my , so please consider using it if you encounter any crashes and the solution isn't already posted anywhere on this site, e.g. in my First Aid post.

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Phil posted Sep 10 '09 at 12:33 pm

PMAIL.USR is required when you use Pegasus Mail in multiuser mode (or network mode which is the same but the mail directory structure is then located on a share on the network). PMAIL.USR does not exist when you run Pegasus Mail in standalone mode, as there is only *one* user.

PMAIL.USR records the names of the users (not identities) who have a mail directory on the system. PMAIL.USR is a text file whom structure is :

U (or A);username;fullname :

  • U for a 'normal' user, A for an admin (the guys who can add users if the FS allows them to write in this directory)
  • username: what you type to be identified by Pegasus Mail
  • full name: what you see when you click on Adresses/Local users

PMAIL.USR has nothing to do with  the rights to read/modify the mail structure, these rights are given by the fs. A mail directory structure can be as follow (3 users):

Mail\pmail.usr

      \admin

      \user1

      \user2

Where pmail.usr is :

A;admin;mail administrator

U;user1; full name of user1

U;user2; full name of user2

Admin has the right 'modify' on the structure

user1 has the rights 'read' on pmail.user and 'modify' on the content of  Mail\user1

user2 has the rights 'read' on pmail.user and 'modify' on the content of  Mail\user2

if you want user1 to be able to send mails to user2 using the mail transport included in Pegasus Mail you have to give him the right 'add files' on  Mail\user2, a better solution is to create a group including the mail users and to give the right 'add file' on each user mail directory and the right 'read' on PMAIL.USR to that group

HTH

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Thomas R. Stephenson posted Aug 24 '09 at 6:03 am

[quote user="maxitrot"]I am new to Pegasus; I installed it just a few days ago. I like the program, but every single email I send or receive has the same date, August 9. How can I correct this?
[/quote]

Increase the width of the date column so it shows  23 Aug 09 instead of Aug 09.  ;-)

 

 

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[quote user="epal31nz"]

Have already spoken with ISP who has advised that I uninstall and reinstall programme. 

Typical ISP response when they have no clue as to what is happening.

Today, I have upgraded from 4.4 to 4.51!!!

Still this problem remains.

For your information :-

Error message appears  after about 45 seconds

         "Connection timeout (no response from host)

and

Connection established 210.48.65.133

0018 + OK     Hello there

0021   USER 

0024 + OK     Password required

0015 PASS    XXXXXXXX 

0016 + OK   logged in

Outgoing messages transmit perfectly.  I am only able to read the incoming messages through webmail - less convenient!!!

Try using File | Selective mail download to see what happens.  There may be one huge message on the server and your timeout might be too low.  If this still does not work turn on session logging and post the result of an attempted download.[/quote]


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[quote user="epal31nz"]

Have already spoken with ISP who has advised that I uninstall and reinstall programme.  Today, Have upgraded from 4.4 to 4.51!!!

Still the porgramme remains.

For your information :-

Error message appears  after about 45 seconds

         "Connection timeout (no response from host)

and

Connection established 210.48.65.133

0018 + OK     Hello there

0021   USER 

0024 + OK     Password required

0015 PASS    XXXXXXXX 

0016 + OK   logged in

Outgoing messages transmit perfectly.  I am only able to read the incoming messges through webmail - less convenient!!!

Any help will be most appreciated. 

 [/quote]

You might want to try the Pegasus Mail for Windows debug option, to trace all tcp/ip activity.

When using version 4.x you can activate the debug mode in Tools -> Internet Options -> General -> "Create internet session logs (advanced diagnostic use only)".

After testing and closing down Pegasus Mail for Windows, you will find one or more files called tcp0001.wpm (increasing numbers) in your Home Mailbox Location (you can determine that location by going to Help -> About Pegasus Mail -> info in the Menubar).
You can open that files using Notepad.
Study the files for errors.

Feel free to mail me the files (off-list), but first do remove your password from them.

 

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