Thank-you Martin!

We had a similar problem, we had a bad message, that was sitting in the inbox as the last downloaded message, and we had PMail set to "preview" mode. When we started PMail, as soon as the messages loaded, we got an error message "Exceeded max lines per Windows limit" and then PMail would terminate, so we could never get in to delete the bad message!

I have been using PMail since 2001, but had never found out anything about the files, and using your tip I located the bad CNM file in a few minutes, cut it out to a temporary folder, and it fixed the problem!  We were in a real bind, because we had lost our backup copies of the files, our portable hard disk was lost (or stolen) the day before this happened, so your tip sure saved us a lot of grief.

 Thank-you!

Peter Archer

Thanks,

This helped. I removed a bunch of .cnm's and tried again. It worked. Not only did it work, but it appears that I didn't loose anything, although I must have.

Guess they weren't important. 

Hi, Thanks a bunch, now I am getting somewhere.

[quote user="Sybaris"]

I couldn't find this answer, so this is a new post.

I am having issues with version 4.50 pb1 and Firefox browser version 3.0.5.  When I open FF or click on a link in a mail message that opens FF, SOMETIMES my system crashes with a blue screen with the error "Page fault in non-paged area".  My system then reboots.

Other than a gross inconvience, I *usually* don't lose any information, but occassionaly FF will think it is a new install and I will lose many FF settings.  I never seem to lose any mail or mai settings.

I can't fix the blame for this problem on PM, but I want to revert to the last relaeased version of 4.41 to see if this problem disappears.

HERE IS MY QUESTION:

Do I need to un-install the 4.50 pb1 version first?  Do I need to just delete certain PM files?  I want to install in my normal mailbox and retain all my settings, preferences, and mail.  I am a multiple user and my wife has her own mailbox also.  My life will be worthless if I louse up her mail!

Advice?

[/quote]

I doubt Pegasus Mail is the culprit here, but to anser your question: Just run the 4.41 installer and choose upgrade. This will in fact downgrade your installation. Of cours you make a backup before you do so.....

I have two email accounts/identities (jon@rana.se and jon.loman@zooekol.lu.se). For jon@rana.se I recently changed host. It all seemed to work well with the exception that when I tried to use identity jon.loman@zooekol.lu.se and send from the "rana.se" SMTPserver it refused to touch it. In the "New mail folder" there pops up, by magic, an entry; "Mail Delivery system (sent by "Mail Delivery System"). The message reads: "Sender address rejected: not owned by user jon@rana.se". I can see some logic in this but my old @rana.se" host never made any trouble.

Now something has happened and even when I use identity jon@rana.se I am greated with the same response. This started yesterday and sometimes happens, sometimes not. To my knowledge I did not change anything in the Pegasus installation. When it happens I assume the email never get through. It is possible that emails to some recipients go through, other not. Or that there is a random temporal variation.  ??????????????? Some cache involved?? My next step will of course be to contact the email SMTP host (One.com). However, I supect they will blame it on Pegasus. (Se also my post "Sticky queued email"). Receiving email is not affected. (1) Can you help? (2) if you can not, there is one more question the answer to which may help me debug this. What does the SMTPserver really know about the email it handles? When I edit the "Network configuration", "Sending (SMTP)" enty I enter the name of the SMTP server. Nothing more (for the POP/IMAP server I also give a username and a password). With the email  goes I assume it contains my email address as entered in "Internet Mail options", "General". This is jon@rana.se for one of my identities (and jon.loman@zooekol.lu.se for the other). But is there anything more hidden that gives my idnetitiy (and may have been misnamed ibn some panel)?
 

Please read this. It will help you how to install bug reporting plugin:

http://community.pmail.com/forums/thread/12301.aspx

For any file in that condition I use Unlocker

Found here: http://ccollomb.free.fr/unlocker/

It has many other flavors:

Cannot delete file: Access is denied
There has been a sharing violation.
The source or destination file may be in use.
The file is in use by another program or user.
Make sure the disk is not full or write-protected and that the file is not currently in use.

Hi Thomas, thanks very much for your reply. I purchased the Transend program for $50 and it proved to be a very efficient and easy program to use.

Thanks very much for your help

 Tony 

edit: I deleted my question, because it was not longer relevant

Thanks for comments!

Jon

[quote user="bday"]Thanks for the reply, however in answer to the points you raised ...

What did not happen was.... that you said I *should* be notified - but I was *not* notified.

Nor was there a bounce message in my inbox (or anywhere I would normally find one).

Does not mean that was was not one sent, it just means that for some reason it did not get to or stay in your inbox.  There are all sort of reasons way a new mail message may go astray through filtering or improper setup where the MAIL FROM address is incorrect.

Yes the .CNM file exists ... I found it by pure chance/diligence ... I did *not* say I saw a new message.  I clearly said I located the .CNM file whilst scratching around afterwards.

A CNM file is a new mail message. If it was not located in your new mail directory there are any number of ways that can happen.

You said that "message sent" (which appears in the status bar, and is the *only* information about the operation which is returned to the user)  .. just refers to placing the email in the send queue...  and has no bearing on the SMTP aspect.    I have to say, what on earth is the use of that information to the user?      In any event, it is thereby an improper message.  It should clearly say "message placed in queue for sending" or something very similar.

Clearly the user is (mis)led to believe that the mail was sent (to the ISPs mailer, of course) always bearing in mind that it could still bounce for other reasons such as an undeliverable address & whatnot. 

The point here, **beyond question** - is that Pegasus is informed *immediately* by the ISP that the mail is going nowhere and Pegasus does *not*  ensure that the user is made aware of that serious fact.       How much clearer can I be?

I have no idea why you have a problem.  Pegasus Mail is a mail system with a mail client to read and create mail and a separate mail system based on queues.  There are all sorts of ways the the mail can be actually sent to the SMTP system; the Mercury Netware queue, the Mercury/32 User Defined Gateway or the built-in mail user agent.   In all cases the when you hit send in the editor you are sending the mail message to one of these queues.  With the mail gets to the queue the Pegasus Mail lets you know is was successfully sent to the queue. 

When using the built in mailer you will see the mail being actualy sent to the SMTP host on the bottom of the screen and it shows the progress of the sending.  When you have set Pegasus Mail to send immediately all that means is the mail is sent to the built-in mailer queue (HOME mail directory) and the sending system is immediately triggered.

Surely you can see how serious/important this is?

No I do not.  

And - tho' I thought it was plainly obvious - that is the "hole" I've been referring to.

I summarise:

- there is *no*  advice of any kind from Pegasus, that this has occurred. Yet Pegasus was aware *immediately* that the email would not be sent anywhere.

Correct, there was a email address that was bad but the form was correct.  

- there is *no* bounce message

That one I disagree.  You may not have seen it but when the SMTP hosrt bounces a message is sends it back the the sendere.  Now if you are using a bad address for sending (i.e.the SMTP MAIL FROM: address) then the sending server may send it back to the wrong address but there will be a bopunce message.

- The user is left believing  (incorrectly) that the mail has been sent - meaning of course, to the ISP and beyond.

I'm not so sure about that.  The sender must have seen the message going to the SMTP host and they know it got that far at least. 

Finally. This cannot be palmed-off to the ISP ...   Pegasus has been properly informed by the ISP that the email is unacceptable for sending.  It is clearly the duty of  Pegasus - and no-one else - to correctly inform the user that the email was faulty & will not proceed further.  Together with the reason (that the ISP correctly gave), for that.

No, the SMTP host bounced the mail back to the sender.  If you are using a normal POP3 system that means it goes to your POP3 mailbox.  This assumes it does not fail when sending to the SMTP host.  In this case there will be an error messge with the connection to the SMTP host.

Why are you "fighting" this so???   Surely it is glaringly obvious the user is left misinformed ... Is that the state you want him/her to be left in?

I disagree.  There are thousands of Pegasus Mail users that do not find this to be a problem at all.  In the past 15 or so years I belive you are the second one to even bring this up.

I have to say I am very disappointed in the way this is progressing.  No reasonably sane person would consider this as not being... (a) serious &  (b) a bug.

It's neither serious or a bug.  Pegasus Mail is operating IAW the RFCs in the sending of the mail.  If it fails there will either be an immediate error message at the time of sending or a bounce message from the SMTP host. Obviously we are not communication so I'll leave this for others to handle.

Barry Day[/quote]

> Is there anyone else out there using Pmail's mailmerge feature to send very large mailings?

I've tested this with a database of over 30K names & addresses without problems using WinXP SP3.  I'm sending via the Mercury/32 queue using a UDG rather than the built-in mailer.  I suspect if you are having a problem with Vista and Win7 there is some OS limitation that is causing your problem.

Thanks Thomas....

[quote user="jonathan"]

First of all, i don't understand or know, all i need to know about networking, etc. BUT the majority of us have our own IP addresses which are provided by our broadband ISPs. I have a home network with a few extra computers and i have always wondered... "How, do i process my own email?". Why can't i send an email to "blah@myipaddress.com" and retrieve a test email?

I challenge anyone out there to provide a guide... a "dummy" guide... which instructs the normal user on how to install Mercury/pickup email, etc.

I am lost... and this Mercury for Dummies might just sell a few more licenses!

I've really tried but there are way too many options and configurations that means that it's not all that simple. The dummy setup would be using a fixed IP address with your own domain name and DNS entry MX host entry pointing to your system running Mercury/32 and I've probably already use 2-3 terms that are not familar to you.

1.  To receive mail from a single POP3 account with many users takes some knowledge as to the headers provided by the ISP.  Without that your are dependend on the addresses in the body of the message and in many cases the users email address is not there.

2.  To receive mail via SMTP really requires a fixed IP address but it can be done with a random IP address when using a domain from something like http://dyndns.cog.

3.  To send mail via MercuryE  requires both a fixed IP address and no port 25 blocking.  To send via MercuryC requires a relay host that allows relaying.  There are ways to get around many of these things but it does take a lot of knowledge of the SMTP mail system to make this work

That said there are a number of entries at http://kbase.pmail.gen.nz/mercury32.cfm that do provide a lot of information about the basic operation and setup of Mercury/32.  You might want to check it out.

And finally here is the basic setup local lan setup for Mercury/32 and Pegasus Mail:

1.  Install WinPmail in the multiuser mode on the "server".  Use c:\pmail for the program; c:\pmail\mail for the mail directories.

2.  Run PCONFIG.exe from the WinPMail program directory and change the HOME and NEW mail directory specification to the \\server\vol\pmail\mail\~8
    format.

3.  Go to the remote workstations and install a shortcut to the common program.

Ok, now you have the basic mail system setup.  You can send mail to each other using Pegasus Mail. 

4.  Install Mercury/32 on this same server pointing to the Pegasus Mail directory structure.  Use MercuryD, MercuryS, MercuryC at least. Use
    \\server\vol\mercury\queue for the mail spool directory.

5.  Point MercuryD at all of your POP3 mailboxes to download the mail to your Pegasus Mail user directories.

You now can send and receive Internet mail via Pegasus Mail.  The mail is delivered to the Pegasus Mail directories automatically.  You send mail simply but putting the output files into the Mercury/32 mail spool directory.  This is accomplished automatically with a Pegasus Mail User Defined Gateway. 

6.  If you want to maintain other POP3/IMAP4 clients, point the client at the at your Mercury/32 host as a POP3 and SMTP host using the Pegasus Mail username and password to pickup the mail.

You can do a complete inbound and outbound mail archive with this setup using a simple Mercury/32 "Always" filter that put a copy in a users mail directory.

 [/quote]

No where else, have i found, such generous and quick responses.

Pegasus user since 1995?... or so?...

Thank you!

Just one of those things you may or may not notice when you play around with the setup. Some people may call them "bugs", but I prefer "workarounds".

Cheers. SJS.

[quote user="arnaud"]Hello.

I've 200 Users and i want upgrade 3.12 --> 4.41. When i installed the 4.41 i lost my Internet Options (SMTP & POP). Do you have a solution  in order to keep my options. I know in 3.12 their are in PMAIL.ini and 4.41 in users'profile  popxxx.pnd and smtxxx.pnd.

Not sure what to tell you here.  This conversion works for me when updating from v3.12c to v4.41.  Maybe I do not have enough information as to what you are doing.

Do I have to pass on each profile to keep the settings ?

Thank you for your help[/quote]

Thanks! That was the problem!

I suggest you check if either Temp or Tmp environment variables are set.  In P.M. Help menu, go into the About Pegasus Mail menu item and click info button.

If they are not set (typically point to your My Documents\Local Settings\Temp directory or c:\temp) you will need to set them up, via Control Panel/System/Advanced/Environmental Variables.

HTH

Martin

[quote user="Thomas R. Stephenson"][quote user="locators"]

  I have been using Pegasus for many years and over this time, I have had a number of crashes which made me start over.  

 When this happened, I simply changed my directory name, kept the old messages in a renamed directory and started over.

I would like to get all of this information into one user name, merged from several different user names and then re-sort, re-categorize and refile all of the data.

What concerns me is that the file numbering system in Pegasus Mail may assign duplicate numbers to different messages, and allow some to be overwritten and destroyed.

Can you advise me how you merged the files without this being done

I would use the  "Add mailbox to list" function and then move the messages from the added mail folders into folders in the mail mailbox.  You can;t move the folders between mailboxes and so there will be no file overwriting in any case.  If there are any message in the new mail folder then move them as well, even to the new mail folder since the move process will not allow the same CNM file name.

Thanks

[ap]

 [/quote]

[/quote]

I have a similar problem, have made the link as suggested but it only shows the messages in the very top level, and not in the folders beneath the mailbox.

Can someone please give me guidance / help. (I have tught of moving everting to the top level then sorting it back from there but that is a lot of work

George