Go to File | Network configuration | General and turn on "Create Internet session logs (advanced diagnostic use only)"  

Checking this control tells Pegasus Mail to create special log files that show the entire exchange of information between it and the servers it connects to. Each session will be created in a file called TCPxxxx.WPM in your home mailbox directory (the "xxxx" is replaced by four digits). Creating session logs will slow down the performance of your system somewhat, and you should be aware that any username and password information exchanged between Pegasus Mail and the server will be shown in the log, *even* if you use SSL to secure the connection. Session logs are primarily useful if you need to debug a problem between Pegasus Mail and one of the servers it connects to - you should enable the option only on instructions from a system administrator or from Pegasus Mail technical support. [ Technical note: this control has the same effect as using a "-Z 32" commandline switch when you run Pegasus Mail ]

You can now try again to send/receive the mail and then look at the resulting TCP/IP debug file.  Review of this file will tell you exactly what is going on between WinPMail and the server. Once we find out what is going on we can be a lot more helpful.

I am having the same exact problem.

Server:pop3.live.com

User name

Password *******

TCP/IP  port: 995

I tried everything you suggested here. I got the same error messages documented above. Qwest help could not solve the problem.

New mail messages have the CNM file extension and are in the new mail directory.  If you cannot delete it then maybe it's marked read-only.  Select the message in the folder listing and right click to select properties.  You can delete the read-only property if set.  If it was not set then try to delete the CNM file from the new mail directory with Windows Explorer.  If it still cannot be deleted the I suspect the file is being held open by another program.

 If you cannot even fine the CNM file in the new mail directory I suspect that you have an anti-virus program deleting the message and what you have in the listing is a ghost message, i.e. listed in the folder listing but the file deleted.
 

Just wanted to say thanks...I just upgraded my PC with new HDD, Win8, and needed to install Pmail on new HDD and save all my old files...Your instructions worked great. No problems!  Thanks again.

I can't give you a specific answer on this (I've only just recently got my first Vista system here and am still coming to terms with it), but my guess is that your non-admin users don't have sufficient access to the directory where WINPM-32.EXE is installed: Pegasus Mail has to load various DLLs and other files from that directory and will simply not load it if cannot. All other loading scenarios should, I would have thought, resulted in error dialogs of some kind.

Cheers!

-- David --

Martin,

Please forgive my entering water over my head.  You are already receiving support from one of my technical support heroes.  And maybe I digress from your question ...  but for what it is worth ....

There was a time when I rigorously deployed data on distinct drives to facilitate data backup, migration, etc. independent of program and system files.  Perhaps we have similar thoughts in this regard.  With most applications,  I still promote this theory.

With ever-faithful Pegasus (for which I am always grateful to David Harris, et al.), my damaged brain is insufficient to remember the myriad technical details and motely administrative tasks of sustaining pmail data apart from pmail program files. Rather then forsake Pegasus for a come-lately email client, I allowed the remarkably compact, brilliantly crafted Pegasus code onto my data disk.  My data disk does not mind the minimal intrusion.  My diminished brain is no longer over whelmed.  I can get on with my dotage.

If the details of porting an existent Pegasus installation from C: to X: interest you, better minds then mine can advise you.  I think I copied the Pegasus directory branch from C: to X:, then edited some files, possibly pmail.cfg and pmail.ini to change every instance of "C:\program files\pmail\admin" to "X:\xxx\pmail\admin", and so forth.  Maybe pconfig.exe will accomplish thise modifications, without need for manual edits.  For convenience in Windows, I also added an appropriate shortcut into my quick launch bar.  In any event, you can tweak a new, test installation without compromising your ongoing application.   Be prudent in whom you trust for technical advice.

My suggestion is analogous to maintaining Pegasus on a portable, self-contained drive.  This forum may contain suggestions for installing/maintaining Pegasus on thumb-drives, and such.

I admire your initiative, persistence and diligence in the programmer's eternal quest to bend machine to mind.  I wish you the best.

BTW, as you probably know, transferring files via CD may yield read-only files.  Pegasus requires write rights.

It has been pointed out to me that this feature of AVG V8 is only available in recent updates to the product. Not sure when it started.

Martin

I like the idea of a ermanent blind carbon copy. I think I would also have to set a filter to prevent such bcc's from subsequently downloaded bakc to my Pmail inbox.

Thanks for the tip.

Don

Check in the mailbox directory and see if there is a file with the extension .CNM that has been marked read-only: if there is, delete it. This should fix the problem.

Cheers!

-- David --

IT'S HERE...just downloaded the latest release.

Thanks David and those that helped to test!

I just last night successfully set up my att.yahoo.com. The wizard seemed to have some problems because of the necessity of my login name to include the @sbcglobal.net. If you like I can try to capture some screen shots. Let me know if you still need help.

Don

As the problem has been resolved by a reconfiguration, I propose to not do anything in Bearhtml to support suffixed DNS strings for now.  If the problem becomes more widespread etc I will implement a user option to support the suffix

Martin

Hi There

Thought I should let you know before you had chance to respond that I solved the problem and also to log in case anyone else experiences the same.

I don't understand how but some file in the installation was causing the problem but then it's weird......  

I tried uninstalling, rebooting and installing to a different directory "c:\pegasus7" - then delete cnm files etc in the stored directory with no change. I renamed the data directory (to c:\data\mail2) and copied an older data directory (a week old) and pegasus fired up no problem. That obviously got me to thinking the problem was related to some data (probably an email) from the past week.  So I reinstated the current data and played around.  No matter how much I played around everytime I loaded Pegasus I got the "program not responding" message.  I was about to resign myself to giving up on the last week of emails when I had an idea that couldn't possibly work....

I renamed the program installation file directory to "c:\pegasus7\programs2" and copied the installation directory from a cloned back up (which was as normal c:\pmail\programs).  It couldn't possible fix the problem because it was obvious the problem was data not program related.... but you guessed it - it did!

It doesn't make any sense to me but to relief of my fingers, eyes and wife it got me outta stuck.

I rely on someone else coming up with the reason it worked, I'm just grateful it did!!

How do I rename a set?

 Set it as the default and rename it.

How do I delete a set?

Just delete the data or the associated inetsig?.* files 

As a  matter of preference I hate being referred to as "Ireland, Martin" in conversation, and likewise I prefer to see my name in messages posted to newsgroups, blogs and this site in the form my parents gave me "Martin Ireland".   I know, I know, the good people at MS give us the choice, so "they" can produce a list in surname order in their address book.

 But on a serious note for this thread, this issue has been raised before, as has the issue of raw data or translated (to UTF8).   This never used to be a problem when all SMTP traffic was simple Ascii.

Martin

Very clear!!! Thanks, Phil

( all done)
ciao

[quote user="tlkramer"]

I've been having trouble with attachments that I send to my home address (viewed with Pegasus mail) from my work address (can only use Outlook). When I send an attachment, even a simple text file, it comes through at home as "Unknown" and no filename. I've tried opening the attachment with several different programs but they all say it's either corrupted or not the correct format. I can forward that email back to work and it shows up just fine. I can also see and download the attachment just fine if I send it to a web based email client I also have.

 I can't find any settings in Outlook that appear to be effecting the attachments, nor can I find any settings in Pegasus that I would think might effect it (least not that aren't already set correctly). I can get mail from others just fine, it only seems to be from my Outlook at work. I've had emails with inline images attached from others and from my work Outlook. They display just fine from others but not from my work Outlook.

 I should mention that I'm using Pegasus ver. 4.41 at home and my Outlook ver at work is 2002 SP3 (10.6838.6839)

Can anybody suggest anything?

[/quote]

This problem is quite easy for resolving. There are many ways of helping here with the help of various methods. I used some tools for solving out like troubles, the next application easily will help here - .

Thanks. I was about at wits end until I finally found a resolution. Virus scans, uninstalled/reinstalled Pmail, contacted my ISP and mail server.

 Then I just kept raising the network timeout values in network config until I got to 120 seconds and it worked, at least for one attachment. I set them all now for 300 seconds and will just forget about it as long as this works..

 It is so strange since it worked fine for so long and no changes were made. Now if I send an attachment to multiple addresses, it seems to take much longer with a full upload for every address on the list but I suppose I have the time to wait. Am thinking about checking out Thunderbird however just to see how it does.

 Thanks for your response.
 

[quote user="dell"] does it have aything to do with how the phpbb3 and smf sends the mail?[/quote]

Turn on session logging in MercuryC and check the result.  The error message suggests a badly formed address.

Duplicate folder names are one thing, duplicate folders (i.e. the same name in the header of the pmm file) are another.  The duplicates will cause problems with copy self and anytime the program uses the name only.  If the folders are actually duplicates one will not show up in the folder listing. 

 The "Add mailbox to list" will be no problem unless the folders are actual duplicates.  Essentially the name you see does not come into play at all.  Here's the name from a PMM file and it will also show up in the hierarch.pm.  The original PMM filename was POL03F3A.PMM but I've changed that to PAYPAL.PMM.