I have not heard whether you are using IERenderer or Bearhtml to do your html rendering.   Keying in Shift + F1 will display the renderer being used with its current version on your machine. Please report this value.

If you are using my Bearhtml I would ask that you go to your Bearhtml.ini  (in either c:\pmail\mail\admin or c:\pmail\programs  and update the line that starts with WantCSS= to WANTCSS=NO and then restart Pegasus Mail. The effect of this change is to turn off all the fancy text on the pages, images will remain the same. Please report what happens when you have made this change and restarted Pegasus Mail.

 Alternatively with the message already opened, key in Shift + Ctrl + R until the status line on the bottom left of the screen says "CSS Disabled" and then re-open the problem message. If your system actually crashes, you will need to revert to the first method above. If it displays ok, please report this, thank you.

I have received a copy of your problem message and it displays normally with both fancy text and images, when using the latest version of Bearhtml (4.9.9).

Regards,

      Martin

Use of Identities is working out well.

Domo arigato.

Thanks for the quick response. I am familiar with the process, the part I was having trouble with was finding the menu. I finally found it. I didn't realize that when it said "When an address book is the frontmost window ..." that it really means the "only" or "first" open window. I always have the folders view open, so when I opened the addressbook view (with menu button) the options were not listed. When I closed the folders and selected the addressbook button, the menu was displayed. I'm on my way now.

Thanks for the help.

Bob

Thanks, I will continue with Firefox.

I am quite happy with Edge; it does what I want it to do! 

[quote user="Brian Fluet"]

Subscriptions are forum based not thread based.

Easiest way I know of to check and manage subscriptions is to login to the community website, look for the "Shortcuts" box on the upper right, then select the "Forum Subscriptions" link.

[/quote]

Ok thanks. It appears that I was subscribed to the Suggestions forum.

Thanks!

I don't have a Win10 machine here to look at but I recall some control of sound in Settings > Notifications & actions but don't recall whether this controls notification sounds only or whether the delete sound is considered "notification" sound. 

I checked my Win7 machine and find the delete sound to be the system sound associated with an Exclamation event.  You should be able to confirm whether it's the same on your machine and have the option of assigning a different sound file.  I don't know of a way to turn it off from within Pegasus Mail.

It called itself a critical update. 

However I again rejoiced too soon. A couple of hours after my last post the problem returned, though this time Excel did work but Pegasus and Word didn't.

Realizing that drastic measures were required I transferred my mail to my new computer and have relegated the old old one to use on the boat (where I don't have an internet connection so don't need email).

So far all is working well.

I assume Microsoft know there is a problem as every time I try to start Word it tells me it is sending Microsoft the details. 

Good to hear you're well on the way to sorting all this.

For those who are still looking for another option,  may well be useful at $50/yr or less.

I haven't seen anything about message limit functionality so am curious whether a message limit takes attachments into consideration and how/when the sender is notified.

[quote user="Shades"]

I may have missed something but why not just right_click & "Re-Send", it will need doing for each message but is quick enough

[/quote]

Sounds like it would have been a much better way for me to deal with the problem. Wish I had known about it. [:S] I never thought to right click there. Nevertheless, the alternate SMTP provider has been a really good solution, but thanks for the clue.

I've sent David a logfile of a failed session I just created. It appears to proceed normally, accepts all of my test message, but then ends with:

07:16:20.214: >> 550 Request failed; Mailbox unavailable<cr><lf>
07:16:23.520: << QUIT<cr><lf>
07:16:23.577: >> 221 Service Closing transmission<cr><lf>
07:16:23.580: [!] Warning: SSL connection improperly closed by remote host.

This seems to confirm my guess that AT&T downsized the size of their SMPT, and probably also their POP3, server farms, simply because most people use webmail these days. I doubt if AT&T has any interest in going back, and would really prefer that we all just give up and disappear. The alternate SMTP server turns out to be a really good solution for me, because I also use a non-AT&T POP3 server, so this means that I'm no longer dependent on my ISP for email services, making it much easier for me to change ISPs.

Upgrading the server is what worked here. The old server was running XP (yes, I know...) and AIUI 1803 wouldn't allow the client PC to collect mail via the server (because SMBv1). So, assigned a newer server to host the mailboxes etc, and Pegasus has been fine since, despite upgrading to 1903.

Thanks for the assistance!

We know this behaviour that Pmail (as other programs) seems to be minimized and only visible on the task bar. Do you use an additional monitor for one of the notebooks? And maybe you've moved your Pmail window out of your first desktop to the second monitor? Then it would be "out of visibla range" in case your disconnect the additional monitor again.

In such case you could click on the taskbar Pmail area/icon as much as you want. But Pmail is maximizing outside of your desktop (where your additional monitor was).
Solution: Shift + Right click on Pmail taskbar symbol. Then choose "move". Then use your keyboard arrow buttons and move your Pmail window back into your main desktop. Depenging where your monitor was arranged, you have to move to the left or to the right to view the window again at your desktop.

A clean-up of the server mailbox before attempting to download is a good approach if web access isn't so cludgy as to make that impractical.  Beyond that. I think you approach is the best you can hope for. 

As for upgrading, it won't fix any existing problems.  They're almost always associated with configuration files which an upgrade won't touch other than to add entries it needs.  The only real way to clean house is to do a clean install including creating new mailboxes and then copying the data over from the previous mailboxes.

BTW, there is a file maintained by Pegasus Mail that keeps track of the messages downloaded.  When it gets corrupted, Pegasus Mail downloads all message again if you've left them on the server.  This happens occasionally on my flash drive installed pmail and I don't know why.  I now routinely web access the server and clean out the new mail.

I think I understand the issue now. In preview mode, if I select a message that has a gray box and click the Pegasus icon I get a list. I can see the image by selecting Load Remote Images. And Ctrl+Shft+U works but Ctrl+Shft+P does not.

Thanks to all who helped me through this. BTW, I've been a Pegasus user for many years and prefer it to any of the other ones I've tried. I can only hope there will be another version soon.

That worked! Wish I would have known that sooner. Would have saved some grey hairs!

I should have added that I can easily manage without this feature.

Overall the template facility is excellent.

However I raise this issue so it can be fixed in a future release.

Thank you for the quick advice. Works like a charm.

Boris 

You could also try an IMAP connection leaving messages in place and only downloading the ones you select. Open Pegasus Mail's help via the respective menu, then the Index tab and type in "i" for jumping to the respective section, see below:

I suspect that you have a heirarchical folder system and that there are sub folders located off different trays that use the same folder name.

2017
  |
  Accounts

2018
  |
  Accounts

You will find that copying messages into accounts will not necessarily end up in the folder you thought it would go to. You need to eliminate duplicates (even though they are child items off different parents).

To fix it you would need to rename the above to  Accounts 2017 and Accounts 2018.

I'm sure your messages are there. You just need to look in all the child folders that may have the same name.

For those veterans of Pegasus Mail still using MLTPOP32 I have updated the HLP file so it will run in both 32-bit and 64-bit modes, and it can be downloaded from http://www3.telus.net/public/irelam/mltpop32.zip

Martin