Well folks, the latest status is that I had a week or so with no failures and I was beginning to think the problem had mysteriously gone away but it's back with a vengeance and is getting very irritating.

Interestingly I think there is a similar problem at the other end, i.e. starting the process. Sometimes you can double-click on pmail then get a pause (hour-glass or whatever) while it seems to be starting but it doesn't start. Invariably you can repeat that and it springs to life (with only one process running). WEIRD!

So far I haven't experienced these problems with any other software.

Does anyone know of any techniques for logging what is actually happening within Windows during startup/shutdown? Or any other ideas cracking this?

Regards,

Joe.

If removing the index file *.pmi, and trying to re-index the actual folder doesn't work you will need to rebuild the actual folder. But first take a look at the size of the Main Folder. If its size is anything bigger than about 1 Gb you will be in danger of exceeding the filesize limit on the operating system.

If you download my utility, NotSplit from the Community download area, you can recover the individual notes (with their associated attachments).

NotSplit is located at url: http://community.pmail.com/files/folders/utils/entry3962.aspx

Some guidelines:

1. Write down the actual folder file name (*.pmm)

2. Find out the New Mail folder (actually just a directory), and note its location (ie: c:\pmail\mail\<username>) Use Pegasus Mail\help\About menu and click on Info button to get location

3. Empty out the content of the New Mail folder by copying its content to a temporary folder.

4. Delete the messages in the New Mail folder. Folder should now be empty.

5. Extract NotSplit.exe from the downloaded Community file mentioned above.

6. Run the program NotSplit.exe. It will probably take some time to extract all the messages from the *.pmm identified in point 1. above into the New Mail folder.

   Rename the folder file identified in point 1. to something like *.pmm.txt  This is your original folder in its current (broken) form

7 Look at the New Mail folder in Windows Explorer or equivalent. Its size should not exceed the 1 Gigabyte limit. If it does, you will need to do some work on the New Mail folder.

8. If the answer to 7. is too big, then set up a number of working directories under your Temp directory, ie c:\temp\a  c:\temp\b c:\temp\c  etc

9  Cut & Paste a group of about 500 messages from the New Mail directory into one of these working directories

10. Repeat item 9. above but change the target directory, until your New Mail directory is empty

11.  Select & MOVE a group of about 500 messages from a target directory (ie c:\temp\a) into the New Mail folder(ie c:\pmail\mail\<username>)

12. Start Pegasus Mail. Look at the New Mail folder in Pegasus Mail, and you should see these messages with their attachments.

13. In Pegasus Mail, Create a Pegasus Mail folder, then Select & MOVE these New Mail messages to the new folder

14. Repeat points 11 to 13 above

15. At this stage all of your messages have been recovered. Take a break :-)

If you have any mail messages that are VERY large (ie 10+ Megabytes (eg: photo albums or video or music collections) , you should MOVE them to a temporary folder.

All that is left to do, is arrange these folders by function. This will likely cause you to assign every message. Very time consuming.

Let me know if you need more advice. Good luck !!

Martin

In an instance of Pegasus Mail that I run off a USB stick I was no longer able to save messages to the copies to self folder.  The process acted normally but the copies to self folder always showed a zero message count and opened empty.  A restart did not help nor did a reindex.  Hierarch looked fine as well.  I could find no explanation or solution so decided I would replace the copies to self folder with the default one.  When I deleted the copies to self folder from within Pegasus Mail it did not disappear as expected but instead changed to displaying the message count.  It now opens with messages, including the ones that I thought were not being saved.  New saves now work as they should.

I have compared the file list in the current mailbox directory to a recent backup and they are the same.  I would like to understand what happened as it might help someone else who is experiencing issues with copies to self so would appreciate feedback from anyone with any ideas.

Thanks, Brian

I will back up the data then give that a go and see what happens. I may not respond for a time as I will have to do this when she is not accessing her mail.

Cheers :)

Using two spam detection products certainly adds to the complexity.  Congrats on figuring it out.

Look for a TCPLogs subdirectory in your home mailbox directory.  File names now have the form TCP-YYMMDD-HHMM-X.POP and TCP-YYMMDD-HHMM-X.SMTP.

The messages you see are totally dependent on remote graphics which deserve caution and which Pegasus Mail protects you from only retrieving them upon request (when you consider the source is safe).  This has become a real pain because so many senders not use services that distribute email in this manner.  If you receive these messages from the same sender you can add

that sender to the remote graphics whitelist so that the graphics will load automatically.  With the message open,

right click inside the reader window, select "Add sender's address

to...", select "Allow remote graphics list".  There is also an option to globally allow remote graphics though I do not recommend this.  It is in Tools > Incoming mail > Message reader.

I have a few sources on my whitelist but for most of these, if the source indicates the message may be of

interest I open it in a browser because I expect to have to

follow links so might as well start out in the browser. 

I just noticed that Ver 4.7.1 was available. I have updated. But, the same issue exists.

Printing from the toolbar icon causes it to select the rear feeder.

Printing from the Preview page (Ctrl+Shift+P) uses the cassette.

I can use this until something better comes along.

At the bottom of the Advanced Job Submission section of Pegasus Mail's help it is advised to examine a .PMO file.
When I do that I find a number of 'header line' keys not covered in that help section (nor anywhere else, as far as I can tell).
To be sure about what I'm invoking, I would like to know what functions relate to ED, HP, I8, ME, MF, MI, RX, SG, SY, TX and which lines should be removed from the sample file (I noticed that I have to remove the RX-line before an FI-line becomes effective).
I found that SY:0 means that the email is saved (SY:1 means 'stationary'?). A job file with SY:0 does however not result in a saved email, but in a queued email.
Please clear the picture for me.

Thank you, Martin

...chris

Thanks for your answer. The reason I have been archiving in this way (saving the entire MAIL folder) is because some years ago I tried to archive my received mail, sent email, address book and folders structure to start all over again and wrote to the Forum but nobody answered, so I had to find my own way ( but could not achieve reproducing my structure nor my address book in my "renewed" Pegasus, hence I asked). I see in the 2007 thread you pointed to that archiving works.

I will go into it and follow what is now available.

Thanks!

As always, thanks. For -ROAM especially, doubt I'd ever have figured that one out (well, I did study the HELP file but it missed me somehow...)

m

PROBLEM IDENTIFIED! [<:o)] It has nothing to do with Pegasus! It's Google. Now it's just up to my university's IT to remedy it for me.

Today,

with one short series of steps I found on the web. I successful linked

my Pegasus 4.7 to Yahoo's IMAP server in mere minutes and had full

connectivity - all my Yahoo folders and email appeared and functioned

within Pegasus.

However, I had a maddening labyrinth to go

through to link my personal (not univ.) Gmail to Pegasus with IMAP. You

have to go into your Gmail account, go to Settings, then Forwarding and

POP/IMAP, select IMAP "on", then follow a link at the bottom of that

page to configure the setup, then follow another link to "Other devices"

and finally click to another page to choose to turn "Less Secure Apps"

ON - and THEN Pegasus can access Gmail's IMAP as well as Yahoo's! The

number of steps to do so is absolutely absurd, but it's done now. And it

works fine.

The problem is that my university has partnered

with Google with their IMAP setup, and the U's user-unfriendly Outlook

web interface does not offer this series of steps to select the

necessary IMAP options to access my own university account via Pegasus

as I've done for 15 years. And nobody will be back in IT until January

4th.

But now, at least I know it's not any problem with Pegasus

and simply a new confounding problem created by Google, the ones who

keep making the internet more difficult in the interest of needless

innovation and monopoly. ("Labels" indeed! [^o)] Just give me folders!)

An uninstall/reinstall rarely fixes a problem because the same configurations files are used by the reinstall unless you create new mailbox directories (Pegasus Mail Users).

[quote user="Michael D"]

I really did search before asking.

I have all my sent mail saved to the "Sent" mail folder.   I sent about 4 emails this morning and they all went, but I went to the sent mail folder and they were not there, I re-indexed the folder and even more emails disappeared.

Where did they go, and can I get them back.  I did search the "Sent" folder using the "Find" button, but they were not there

Any help would be nice.

[/quote]

This may be an insultingly dumb set of suggestions, but have you checked the settings

under 'Outgoing Mail' (Tools/Options)/Messages and replies? You couldn't

have somehow set 'copy to self' off, could you? There's another set of parameters under "Copies to self ('outbox')" also.

Also if you have a genuine search utility like Ultra File Search (ultrafilesearch.com), and if you remember any specific text you could...

first, using the outside search utility, search the entire Pmail directory for the phrase (UFS lets you do this, and you can put a date restriction on it -- a lot like the Flying Horse's searching, but I seem to remember that with some previous versions (Pegasus & I go way back) UFS would (very occasionally) turn up things the Horse wouldn't. If that doesn't turn up a piece of mail search the Program directory, then keep expanding, to every drive if necessary. (Pmail doesn't stash stuff in any of the (adjective deleted) places Windows think you should put things, does it? But do it anyway--) If you still don't get a hit there are a few possibilities -- you didn't get the phrase quite right, the material has become encrypted somehow (I wouldn't put anything past Win10, it's got claws into everything, and there is also an "encryption" tab in Preferences/Outgoing mail -- comes with warnings, never dared touch it myself--), or??

 BTW, I don't have a "sent mail" folder -- my folder for sent mail is "Copies to Self," which I'm sure is the default name. May be completely irrelevant to your little mystery--

molly

The file must be names rquotes.pms, not .pns

HTH

Martin

Unfortunately there is no cookie-cutter way of doing this.  The process is dependent on the existing installation that you wish to migrate from.  Start-up the existing Pegasus Mail then go to Help > About Pegasus mail.  Click the "Info" button then copy the contents of that display and post it here.  We can then offer specific advice on how to proceed.

I suggest starting a new thread noting that you want to migrate from an XP machine to a Win10 machine and are providing the info from the existing install.

Thank you Olaf.

I was so intent on creating a test mechanism that I never thought to look for a .PM$ file.  Funny how the brain works (or doesn't in this case).  Anyway, my entries in the .ini file are working.

it worked, but i also got an internal error with one of the folders, probably the one i copied.

 I'll  do it the right way next time. Hopefully, i can find this next time i encounter this.

Are you talking about the font changing when you creating a new message or are you referring to fonts in received messages?

What are you doing at the point where the fonts?