Community Discussions and Support

The perfect forum for discussions or technical questions about Pegasus Mail.

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rgakins posted Jul 14 '15 at 3:37 am

Thanks so much, Geyser. I had entered the browser path, but the "find automatically" was still clicked, Un-clicking

it did the job. I don't know why the problem started, but since it is solved I won't worry about it. Thanks again.

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Hi all !

@irelam

I have followed your suggestion and the test was ok. As for the backup procedure, I am using "unison" to perform the task. Too bad there is not such functionality already built into the program, but maybe there will be one day, who knows.

Cheers !

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Brian Fluet posted Jul 9 '15 at 3:23 pm

The hangs/crashes you have read about are most likely the delays that occur during sends and downloads.  They are typically brief but the amount of data moving during these sessions, the speed of the PC, and the size of the bandwidth pipe will affect the length of the delay.  The delay should only last as long as the send or download processing lasts.  If this sounds like what you are encountering consider extending the time between mail checks so the delays are less frequent.  I POP two mailboxes and the delays are 8 to 10 seconds to retrieve an average of 4 messages on my office PC and 6-8 seconds on my faster home laptop.  I do not queue outgoing messages and check for new messages every 5 minutes.  

As for going back to the previous version, from what I know of the differences between the two versions you could

not install v4.63 over v4.70 to go back.  A clean install of v4.63

would be required.  You would then recover mail data from the old mailboxes.  Keep in mind that many mail hosts are requiring the more secure version of SSL that is in v4.70.  If your mail host doesn't it is probably only a matter of time.

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Geyser posted Jul 10 '15 at 11:26 pm

Did you check to make sure the "copy to self:" option is not set to off in the Tools/Options/Outgoing mail/Messages and replies setup window? 

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Brian Fluet posted Jul 8 '15 at 5:26 am

Keep in mind that if active scanning is enabled on the %temp% directory then attachments get scanned when they are written as temporary files at the time they are opened.  Virscan simply adds an extra level of protection.  It is most valuable when used with the command line scanner of a different AV product. 

Virscan was extremely valuable back in the days when on demand scanning was the only option but the current capability of active scanning can make Virscan unnecessary.  It remains a valuable protection option for anyone who feels the need though.

In short, active scanning is must.  Otherwise Virscan is a must.

As previously stated, Pegasus Mail directories should be excluded from active scanning because it can adversely affect performance and because file damage is a concern when Pegasus Mail and the AV scanner compete for access to files.


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Michael posted Jul 2 '15 at 1:47 am

[quote user="aderoy"]This really sounds like a display driver issue.[/quote]

I don't think so, it's rather likely that sending consumes so many system resources that Pegasus Mail isn't completely redrawn while doing so. Now we need to figure out why sending mails is such an expensive operation on this system? I have no idea unless it's another flavour of the WinSock issue: Go to Tools => Options => Advanced settings and ensure that Load Windows Internet services ... is set to Always (restart Pegasus Mail after changing it).

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Brian Fluet posted Jul 4 '15 at 4:14 am

It makes no sense that it was working when installed in \Program Files (x86) on a previous Win7 machine, regardless of the bittedness.  All experiences I have seen indicate failures when installed inside of a \Program Files directory on any Win7 OS.  That said,  the only thing I know about 32 bit vs. 64 bit is that 64 bit allows you process more data at once and access more memory.  I haven't encountered any old apps that wouldn't run on my 64 bit machines but I have found many that won't work correctly when installed in \Program Files.  All of these do what Pegasas Mail does which is routine update configuration or .ini files that reside with the rest of the program rather than some other place like \AppData.

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LarryT posted Sep 30 '15 at 6:45 pm

Brian,

thanks for your reply and instructions to do a complete clean install.

Some comments: 

I have just been going through my PMAIL directory and it seems to have become a catch-all for all kinds of different files, photo, scans, texts and what not. No doubt it is a mistake that I have made, through inexperience, over the years. Firstly I'm going to try and clean some of that up, perhaps it may help.

I can not find a file in the directory called PMAIL.INI and I did a search using Windows 7 program search, I know there must be one in there some where but I don't see it.

The PMAIL.CFG file has a date of 2/5/2002 so it hasn't been changed in over 10 years.   

To feel more comfortable I'm going to enlist the help of a chap to help me go through a clean install to make sure that I do it properly.

That's where I am presently.

Thanks for your help.

 Larry

 

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I think that Google and Gmail are pretty much the same. If you have a Gmail account, i.e. <username>@gmail.com you also have a Google account, i.e. <username>@googlemail.com, where the username is the same in both.

Sorry my mistake, I should have said the mailbox name.

When you have your Gmail IMAP account open in Pmail click on the Mailbox name (top folder), it might not be called Gmail, its whatever you named it in the profile.then click on add in the toolbar.

Clicking on a tray will allow you to add a folder to the tray, clicking on a folder will allow you to add a folder at the same level or as a sub-folder to the selected folder.

 

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irelam posted Jun 24 '15 at 5:38 am

Probably the file extension supplied in the Mime message part header is not recognized by Pegasus Mail, and the File type is declared as Application/Octet (file contains binary bytes that are not displayable.)

You would need to post a copy of one of these messages to the Pegasus Mail support team to look into this further.  But a simple question to start things off: What changed in your environment that started this problem off ?

Martin

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irelam posted Jun 18 '15 at 2:45 am

The first thing to do is reduce the messages in your inbox to less than 500. Unless you have devised a filing scheme already, create a folder and Move all the items to that folder.

Secondly check in your Pegasus Mail menus for Tools/Options/advanced Settings and ensure that the "Load Windows Internet Services" is set to Always

Windows performs internet services by pausing everything else

 I would recommend you look into foldering to store messages you want to keep. Automating this is achieved by using Rules.  For others, the Delete button will help clear your inbox. I would suggest keeping the Inbox down to 50 or less messages. They have to be re-read every time you re-open Pegasus Mail.

HTH

       Martin 

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HolyHarp posted Nov 13 '18 at 7:30 pm

I enabled logging and the problem went away. It comes back often.

I found that I get the error sometimes when I try to open a message in a folder. I can correct this problem by closing and then opening the folder.

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caisson posted Jun 11 '15 at 5:50 am

This thread:

 http://community.pmail.com/forums/thread/40439.aspx,

now some 15 months old indicates that a v4.71 was in the pipeline but nothing has eventuated.

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