Hi Tony,

it seems you installed Adobe Reader with quick access (or something like that - don't know exactly cause we install Adobe Acrobat). That service must be uninstalled, because it holds the PDF in access and is reinvoked every time you klick a PDF. Simply install Acrobat Reader without any of that additional services (updateservice is OK). And than closing the PDF should be enough to drag & drop the PDF into Pegasus (same like MS Word).

Regards

   Olaf

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This problem has consumed a lot of this afternoon and I

would be very grateful for any advice.

If I try to drag and drop a PDF file into the attachments

tab of an email I get a message:

The file

'C:\Users\User\Desktop\TURBINE\CPRW info and photos\Cycle Route 8 map from

PDFC.pdf' cannot be opened by Pegasus Mail. This usually indicates that another

application currently has it open.

Pegasus Mail cannot add the file

as an attachment to your message. To correct this problem, close the file in

the other application then attempt to add it as an attachment again.

This would be OK if the file really was open, but it isn’t.

Opening the PDF and closing it again doesn’t help.

Rebooting doesn’t help.

If I copy and paste the file onto my desktop, that’s fine,

and the PDF drags and drops into the attachments tab in the normal way.

This problem is confined to PDFs, but I can’t see any thing

in Adobe Reader preferences that would cause this.

Folder permissions look OK too, and anyway other files drag

and drop as attachments OK.

I’ve recently moved up to Win7 from XP, where this wasn’t a

problem. Nor is it a problem on my laptop which is still using XP.

Baffled!

Is Adobe Reader closed when you try the drag and drop?  I have encountered what you describe when the file is closed but the pdf reader app is still open.  It seems to hold on to the closed file until the app itself is closed.  I have a third party file manager app that randomly does the same thing.  

I agree with Brian. The task, Adobe Reader is still running and needs to be closed, as it has exclusive access to the file.  It is not alone in doing this, MS Word has been doing this for the longest time.

If you prefer not to shutdown the app, all you need to do is close the document, and open another.

Martin

Brian and Irelam

Very many thanks for that, and you seem to have identified

the problem -

but unfortunately the solution looks to be a little more illusive.

Neither opening and exiting Adobe Reader (AR), nor changing

to another PDF file  solves the problem.

If I go to Task Manager and stop AcroRD.exe in Processes

that doesn’t help either. The moment that I click on a PDF file to drag it the

process re-appears with TWO entries, with different file sizes.

If I look in Services I find AdobeActiveFileMonitor 7.0 and

AdobeARMservice. Stopping both these doesn’t seem to help either.

Is

it worth uninstalling AR just to see what happens?  I’m not a techie and not really familiar with Task Manager.

Are the documents that you are unable to attach located somewhere in My Documents?  If you restart the PC then immediately start Pegasus Mail and attempt to attach one does it work?

As for Adobe Reader, I am not a fan.  All I need is a lean pdf reader not one that starts multiple processes on startup and keeps them running all of the time.  I am a big fan of PDF XChange Viewer (tracker-software.com) because of its annotating capabilities but there are a number of other well regarded pdf readers available.  The Tracker Software folks promote their PDF Editor product but Viewer is available via their download link.  I find its interface more appealing and rarely have need for editing capability anyway.  A license unlocks it "Pro" features but it is very capable with them.

Hi Tony,

I could only follow Brian's opinion regading Adobe Acrobat. We are creating and editing so many pdf documents in our daily work and have removed and disposed both Acrobat Reader and Acrobat Full Version. In the meantime this big piece of software is user-unfriendly, not intuitivly usable and overpriced (full version). Now we are using the program Nitro Pro (this is not a commercial [;)]). It is so much easy to work with and it costs only a part of Acrobat full version.

I'm able to drag & drop a pdf file into Pmail's attachment area as long as this pdf file is presently not opened by Nitro. When it is closed again, irrespective whether I close also the Nitro program, I'm able again to put it into Pmail.

Joerg

(Windows 7 64bit, Pmail 4.70)

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Thanks for all the help and suggestions, and sorry about the

delay in responding: EVENTS!.

Brian Fluet:

If I do as you suggest, it makes no difference.

This problem is confined to PDFs that are in folders.

If I drag a ‘loose’ PDF off my desktop, there is no problem.

If I copy a PDF from a folder onto the desktop and then drag

it, there is no problem.

This makes me think that it is something to do with folder

permissions, but looking at the Security tab for a folder I find that, System,

User, Guest and Administrator are all set to Allow for Full Control, Modify,

Read & execute, List folder contents, Read and Write. However, if I look at

Folder / Properties / General I find that Read-only (only apples to files in

folder) is checked.

If I check the properties of the file in the folder that is

failing to drop into Pegasus then Read-only is not checked.

If I try to un-check the read-only property in folder

properties I find that when I close properties the check mark reverts to being

checked.

If I look on the net for guidance about how to change this property,

I find an adviser on the MS blog saying that windows only uses that property to

identify folders for indexing purposes and otherwise it has no effect.

I’m pretty sure that I did not have this problem when I

first started using this machine with Win 7 about three months ago.

Joerg:

I’ll

have a look at PDF XChange Viewer, but I’ll need to check that it will allow me

to add highlights, text, and comments that are searchable, as I routinely use

all these.

TonyN,

Sorry that I can't help further.  I use my desktop solely for shortcuts. 

As for PDF XChange Viewer, typewriter annotations are not searchable but they are in their PDF XChange Editor product. 

Many thanks for trying Brian. I'll keep worrying away at it as and when I have time.