I had an issue a couple of days ago when one of our remote workers said they were unable to send mail. IMAP was working fine, so they could receive, but SMTP was not so they were unable to send mail. When trying to send (via Thunderbird), a message was displayed asking them to re-enter their password.
I opened the SMTP_Auth.pw file under the MercuryS configuration 'Connection control' tab to grab the password but it was empty. I located the file itself in the Mercury folder and saw that all the username/password entries were present.
Restarting Mercury reloaded the file and the remote worker was then able to send mail. Mercury had been up for about a month which is the average time it is running before being restarted as part of the server's Windows Update installation schedule.
Just posting this in case anyone else has the same issue.
<P>I had an issue a couple of days ago when one of our remote workers said they were unable to send mail. IMAP was working fine, so they could receive, but SMTP was not so they were unable to send mail. When trying to send (via Thunderbird), a message was displayed asking them to re-enter their password.</P>
<P>I&nbsp;opened the SMTP_Auth.pw file under the MercuryS configuration 'Connection control' tab to grab the password&nbsp;but it was empty. I&nbsp;located the file itself in the Mercury folder and saw that all the username/password entries were present. </P>
<P>Restarting Mercury reloaded the file and the remote worker was then&nbsp;able to send mail. Mercury had been up for about a month which is the average time it is running before being restarted as part of the server's Windows Update installation schedule.</P>
<P>Just posting this in case anyone else has the same issue.</P>
