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Mercury D Override Delete Duplicate Message ?

Brian

Thank you for your comment - I think you may have somewhat 'inadvertantly' opened my eyes to this! 

I have been using a single primary mailbox  into which all the email arrives. Mercury D polls this single mailbox and then dsitributes to local users based on the domain name prefix.

I have now created separate mailboxes - one for each user on the name hosting server and updated Mercury D to download from each mailbox - the duplicate message problem now appears to be solved! I love simple solutions. 

Thanks for the  light-bulb moment.

<p>Brian</p><p>Thank you for your comment - I think you may have somewhat 'inadvertantly' opened my eyes to this! </p><p>I have been using a single primary mailbox  into which all the email arrives. Mercury D polls this single mailbox and then dsitributes to local users based on the domain name prefix.</p><p>I have now created separate mailboxes - one for each user on the name hosting server and updated Mercury D to download from each mailbox - the duplicate message problem now appears to be solved! I love simple solutions. </p><p>Thanks for the  light-bulb moment.</p>

I have been having trouble with Mercury D deleting duplicated messages for months now and I have simply accepted and got on with something else but it has been bugging me.  

Where I have other users on my network who have been CC'd in a message from a supplier/customer.... only one

copy gets through and it is pot luck as to who gets it. The help files suggests using 'Check Only in Special Headers..'

This does prevent the duplicate messages from being deleted. However, this affects the Mercury Core Process module- 

When POP3 mail has been processed the Core module no longer displays who the email is from.... so am I right in assuming this is the correct operation if you specify special headers and ulitmately this is a failing in the operation of MERCURY...?

ie. either I lose duplicate messages without special header processing OR I get the messages duplicated to other users on my network but I have to accept that the senders details are no longer displayed in the Mercury Core module....

Thank you. 

Guy

 

<p>I have been having trouble with Mercury D deleting duplicated messages for months now and I have simply accepted and got on with something else but it has been bugging me.  </p><p>Where I have other users on my network who have been CC'd in a message from a supplier/customer.... only one </p><p>copy gets through and it is pot luck as to who gets it. The help files suggests using 'Check Only in Special Headers..'</p><p>This does prevent the duplicate messages from being deleted. However, this affects the Mercury Core Process module- </p><p>When POP3 mail has been processed the Core module no longer displays who the email is from.... so am I right in assuming this is the correct operation if you specify special headers and ulitmately this is a failing in the operation of MERCURY...?</p><p>ie. either I lose duplicate messages without special header processing OR I get the messages duplicated to other users on my network but I have to accept that the senders details are no longer displayed in the Mercury Core module....</p><p><span style="font-size: 10pt;">Thank you. </span></p><p>Guy</p><p> </p>

Guy,

How I understand this works when using MercuryD is that multiple copies should be getting downloaded, one from each recipients hosted mailbox.  Mercury Core then distributes each of these messages to all of its recipients resulting in everyone receiving the same message as many times as there are local recipients.  Adding an empty MSGIDS.MER file in each mailbox solves this problem but your situation appears very different. 

Is your MercuryD retrieving from individual mailboxes as described above or are you doing something different?

<p>Guy,</p><p>How I understand this works when using MercuryD is that multiple copies should be getting downloaded, one from each recipients hosted mailbox.  Mercury Core then distributes each of these messages to all of its recipients resulting in everyone receiving the same message as many times as there are local recipients.  Adding an empty MSGIDS.MER file in each mailbox solves this problem but your situation appears very different.  </p><p>Is your MercuryD retrieving from individual mailboxes as described above or are you doing something different? </p>
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