Malfunctions in my Pegasus 4.7

tomdriver

posted Aug 15 '16 at 6:38 pm

The instructions on the Minidump page said to be sure to use the latest version of Pegasus. So I tried to update from 4.70 to 4.72. During installation it told me repeatedly that it couldn't find certain files. I tried to back out of the update, but it persisted, finally reporting a successful installation. But "About Pegasus" still indicates that it is running 4.70.

The instructions on the Minidump page said to be sure to use the latest version of Pegasus.&nbsp; So I tried to update from 4.70 to 4.72.&nbsp; During installation it told me repeatedly that it couldn't find certain files.&nbsp; I tried to back out of the update, but it persisted, finally reporting a successful installation.&nbsp; But "About Pegasus" still indicates that it is running 4.70.&nbsp;

tomdriver

posted Aug 15 '16 at 12:32 pm

Two problems have arisen that may or may not be related:

1. Frequent error message pops up when clicking on a message in the Inbox: "Access violation at address 005D9A7B in module 'winpm-32.exe. Read of address DDDDDE49." This error disappears temporarily if I close and re-open the program, but it comes back later.. This has been going on for weeks.

2. Within the last day or so a new problem has arisen. When I click on "Send" there is a delay of 15 seconds or more before the program responds. The rotating circle meaning "wait" appears during this time. Re-starting the program does not correct this. Nor does rebooting the computer. I am not getting such delays in other programs.

I'm running Pegasus 4.7 under Windows 10. What to do?

Tom

Two problems have arisen that may or may not be related:1.&nbsp; Frequent error message pops up when clicking on a message in the Inbox:&nbsp; "Access violation at address 005D9A7B in module 'winpm-32.exe.&nbsp; Read of address DDDDDE49."&nbsp; This error disappears temporarily if I close and re-open the program, but it comes back later..&nbsp; This has been going on for weeks. &nbsp;2.&nbsp; Within the last day or so a new problem has arisen.&nbsp; When I click on "Send" there is a delay of 15 seconds or more&nbsp; before the program responds.&nbsp; The rotating circle meaning "wait" appears during this time.&nbsp; Re-starting the program does not correct this.&nbsp; Nor does rebooting the computer.&nbsp; I am not getting such delays in other programs.I'm running Pegasus 4.7 under Windows 10.&nbsp; What to do?Tom

Michael

posted Aug 15 '16 at 5:07 pm

[quote user="tomdriver"]1. Frequent error message pops up when clicking on a message in the Inbox: "Access violation at address 005D9A7B in module 'winpm-32.exe. Read of address DDDDDE49." This error disappears temporarily if I close and re-open the program, but it comes back later.. This has been going on for weeks.[/quote]

Please follow the instructions about providing a crash dump as described in this post. You might need to run Pegasus Mail via MiniDump's "stand-alone" mode as described in its ReadMe file.

About the other issue I have no idea what to do.

[quote user="tomdriver"]1.&nbsp; Frequent error message pops up when clicking on a message in the Inbox:&nbsp; "Access violation at address 005D9A7B in module 'winpm-32.exe.&nbsp; Read of address DDDDDE49."&nbsp; This error disappears temporarily if I close and re-open the program, but it comes back later..&nbsp; This has been going on for weeks.[/quote]Please follow the instructions about providing a crash dump as described in <a href="/forums/thread/31478.aspx" target="_blank" mce_href="/forums/thread/31478.aspx">this post</a>. You might need to run Pegasus Mail via MiniDump's "stand-alone" mode as described in its ReadMe file.About the other issue I have no idea what to do.

			Michael
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Greenman

posted Aug 15 '16 at 5:21 pm

[quote user="tomdriver"] ... 2. Within the last day or so a new problem has arisen. When I click on "Send" there is a delay of 15 seconds or more before the program responds. The rotating circle meaning "wait" appears during this time. Re-starting the program does not correct this. Nor does rebooting the computer. I am not getting such delays in other programs.

I'm running Pegasus 4.7 under Windows 10. What to do?

Tom

[/quote]

Have you upgraded or changed your security software? Is software scanning your mail?

[quote user="tomdriver"]&nbsp;... &nbsp;2.&nbsp; Within the last day or so a new problem has arisen.&nbsp; When I click on "Send" there is a delay of 15 seconds or more&nbsp; before the program responds.&nbsp; The rotating circle meaning "wait" appears during this time.&nbsp; Re-starting the program does not correct this.&nbsp; Nor does rebooting the computer.&nbsp; I am not getting such delays in other programs. I'm running Pegasus 4.7 under Windows 10.&nbsp; What to do? Tom [/quote] Have you upgraded or changed your security software? Is software scanning your mail?

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