Looking back at your original thread I noticed that you are using several anti-virus and malware utilities. Any one of these may probably be the problem, as the error condition suggests that this is a nearly random occurence. I would suggest you check these products to disable scanning by them of the Pegasus Mail directories, especially the NewMail directory. You should also add the directory defined as the TEMP directory in the system, usually c:\temp or a directory under your userid (see Pegasus Mail menu Help, About Pegasus Mail then click Info).

Martin

I am experiencing a consistent error that is due to either Pegasus Mail or Word Web, or possibly both.

Every time I run Pegasus Mail and while reading some mail look up a word using Word Web Pro I get a Runtime error 216 at 0914E7E.

This is a reproducible error that does not seem to have any adverse effects on either program. Yes, I have run a anti-virus program, AVG, as well as Malwarebyte and neither detected any issues.

I should add this started yesterday when my system software was upgraded to Windows 10, Anniversary version.

Other software is Pegasus Mail, version 4.71.565 Nov11, 2015, Build 565 and WordWeb Pro, version 8.03a.

Any suggestions?

If possible reply using my email at havant@gmail.com as I don't often get to this site.

Thanks

Here is some additional info from Event Viewer:

 Faulting application name: winpm-32.exe, version: 4.7.1.565, time stamp: 0x5667928b
Faulting module name: IERenderer.dll, version: 2.4.9.9, time stamp: 0x551144ce
Exception code: 0xc0000005
Fault offset: 0x00004e7e
Faulting process id: 0x3474
Faulting application start time: 0x01d21be264049509
Faulting application path: C:\PMAIL\Programs\winpm-32.exe
Faulting module path: C:\PMAIL\Programs\IERenderer\IERenderer.dll
Report Id: cc70dbac-f08c-4873-8fbd-8bf361b099bc
Faulting package full name:
Faulting package-relative application ID:


**********

+ System

  - Provider

   [ Name]  Application Error
 
  - EventID 1000

   [ Qualifiers]  0
 
   Level 2
 
   Task 100
 
   Keywords 0x80000000000000
 
  - TimeCreated

   [ SystemTime]  2016-10-01T12:50:40.944305100Z
 
   EventRecordID 1886
 
   Channel Application
 
   Computer Office7
 
   Security
 

- EventData

   winpm-32.exe
   4.7.1.565
   5667928b
   IERenderer.dll
   2.4.9.9
   551144ce
   c0000005
   00004e7e
   3474
   01d21be264049509
   C:\PMAIL\Programs\winpm-32.exe
   C:\PMAIL\Programs\IERenderer\IERenderer.dll
   cc70dbac-f08c-4873-8fbd-8bf361b099bc
    
    

Does this mean I have a "bad" copy or IERenderer.dll or ?

[quote user="havant"]Does this mean I have a "bad" copy or IERenderer.dll or ?[/quote]

Please see here for more advice.

Thanks. I verified that I do have the latest versions of Pegasus, IErenderer and BearHTML. I've installed minidump but since there is no crash there is no data. It is a consistent thing that whenever I run Wordweb to look up a definition from Pegasus every thing works but when I exit pmail the Error 216 message appears. This is true no matter if IErenderer or Bear is being used. As long as I do not try to invoke Wordweb from within Pegasus all is fine. Wordweb works fine with all other programs I normally use (Libre Office, Jarte, this forum and Gmail).

As noted above this only started with the latest update, Feature update to Windows 10, version 1607. Prior to that both programs worked together just fine in Windows 7 and prior versions of Windows 10.

Since the Event Viewer data only shows that the error is related to IErenderer shouldn't it be suspect? When IErenderer is unchecked, i.e. using Bear, the same error shows up upon exiting Pegasus.

I have installed WordWeb on my Windows 10 64-bit machine and while running Pegasus Mail, composing a message with a known wrongly spelled word, WordWeb correctly identified the word, but would not, or could not, replace the word in the TER word processor edit dialog.  When I exit Pegasus Mail, I get no error code message 216.

As WordWeb is using a Windows Hook method to trap keyboard characters (documented by WordWeb), I strongly suspect that it is having problems in chaining hooks properly,or possibly one of the other hooks is consuming a keyboard character that WordWeb is expecting..   As Pegasus Mail has a very good spell checker, builtin, I would suggest you try it out (see the ABC button when editing text).

]Martin

[quote user="havant"]Since the Event Viewer data only shows that the error is related to IErenderer shouldn't it be suspect? When IErenderer is unchecked, i.e. using Bear, the same error shows up upon exiting Pegasus.[/quote]

Sorry, I need more details I can't figure out from the Event Viewer data what's going on since I have only limited access to MS debugging tools as I'm not a Visual C (or BASIC) programmer. What you see is actually a crash: Runtime error 216 resp. Exception code 0xC0000005 is a fatal access violation. If MiniDump couldn't catch it the easy way you need to run it as "stand-alone debugger": If you installed it allowing to create a Start menu group you should find an entry in this group called Pegasus Mail Debugger (for details see MiniDump's ReadMe file accessible from the same menu). If you launch it while Pegasus Mail is running it attaches itself to the running instance and works more reliably in detecting crashes as if running as a (passive) extension to Pegasus Mail. It can also launch Pegasus Mail if it's not yet running. Please try again for providing a crash dump.

Okay I ran the Debugger and this time there was no error 216 on exit. I tried it a total of four times and in each case no 216 error was displayed. I restarted Pmail and the 216 error returned. I did not get any indication that the debugger collected any info.  Ah the mysteries of life.

I normally do use the built-in Pegasus mail checker but WW has many words that are not in it plus I have several of the optional dictionary materials installed with WW.

I amn surprised at your comment. Pegasus Mail uses the same spell checker (ISpell/ASpell) as Chrome, Firefox, I.E and Safari, and many more editors. Along with regular words you can download specialised dictionaries (i.e Medical, Engineering etc) from several sites.

Martin

I am surprised at your comment. Pegasus Mail uses the same spell checker (ISpell/ASpell) as Chrome, Firefox, I.E and Safari, and many more editors. Along with regular words you can download specialised dictionaries (i.e Medical, Engineering etc) from several sites.

Martin

Martin,

It's not just the spell checking the WW offers but the  excellent pronunciation wave files, Chambers dictionary and thesaurus, NOAD, ODE and SCED. I find some of these useful when composing an email. Not always but nice to have when I want them. I have NO problems with pmail's spellchecker.

Harry

I'm getting the same error upon exiting Peg. Also recently updated to Win 10 ver 1607.