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Data error problem

I get a data error message when I receive new mail and when I try to send. It is associated, apparently, with the Main Folder (main.PMM). It says, "Probable invalid offset in index record," and suggests that I reindex the folder. When I do, it recovers old files but the problem continues to happen. The receiving error happens when when I shut down "New Mail" so that the viewed messages will go to the main folder. Both of these problems have been happening for several weeks and I have just lived with it for now.

But another problem just started happening a couple of days ago. Now, every day when I turn on my computer and open Pegasus, I get the message that there is an autosaved message and asks me to open or continue. I have tried to do both, but the problem continues to persist.

Thanks for any help you can give, 

<p>I get a data error message when I receive new mail and when I try to send. It is associated, apparently, with the Main Folder (main.PMM). It says, "Probable invalid offset in index record," and suggests that I reindex the folder. When I do, it recovers old files but the problem continues to happen. <span style="font-size: 10pt;">The receiving error happens when when I shut down "New Mail" so that the viewed messages will go to the main folder. Both of these problems have been happening for several weeks and I have just lived with it for now.</span></p><p>But another problem just started happening a couple of days ago. Now, every day when I turn on my computer and open Pegasus, I get the message that there is an autosaved message and asks me to open or continue. I have tried to do both, but the problem continues to persist.</p><p>Thanks for any help you can give,<span style="font-size: 10pt;"> </span></p>

[quote user="fdavis"]

I get a data error message when I receive new mail and when I try to send. It is associated, apparently, with the Main Folder (main.PMM). It says, "Probable invalid offset in index record," and suggests that I reindex the folder. When I do, it recovers old files but the problem continues to happen. The receiving error happens when when I shut down "New Mail" so that the viewed messages will go to the main folder. Both of these problems have been happening for several weeks and I have just lived with it for now.[/quote]

Replace the existing Main Folder as follows (make a safety backup of the home mailbox directory first):

  • Create a new folder named Main_Hold and copy all messages from the Main Folder folder to the Main_Hold folder.  Check a couple of message to confirm successfull copy.
  • Close Pegasus Mail
  • Use a file explorer to navigate to your home mailbox directory.
  • Move the files main.pmm and main.pmi out of that diretory to a temporary location (to be deleted once all is well)
  • Navigate to the Programs\Defaults directory of Pegasus Mail (default is C:\Pmail\Programs\Defaults
  • Copy the main.pmm and main.pmi files from the \Defaults directory to your home mailbox directory
  • Start Pegasus Mail
  • You should see an empty Main Folder folder. 
  • Go to Tools > Options > Basic settings and change the default mail folder to the new Main Folder using the "Select folder" button.
  • Copy or Move the messages from the Main_Hold folder to the new Main Folder folder.
  • That should do it. Once you have confirmed all is well you can delete the Main_Hold folder and the moved main.pmm and main.pmi files.

[quote user="fdavis"]But another problem just started happening a couple of days ago. Now, every day when I turn on my computer and open Pegasus, I get the message that there is an autosaved message and asks me to open or continue. I have tried to do both, but the problem continues to persist.[/quote]

Are there any messages listed when you select File > Open saved messages (or Ctrl+O)?

Regardless, with Pegasus Mail closed, use a file explorer to navigate to your home mailbox directory and delete any zero byte .PMO files. 

BTW, If you don't know where your home mailbox directory is go to Help > About Pegasus Mail then click the Info button.  The resulting display will contain an entry that shows the path.

 

[quote user="fdavis"]<p>I get a data error message when I receive new mail and when I try to send. It is associated, apparently, with the Main Folder (main.PMM). It says, "Probable invalid offset in index record," and suggests that I reindex the folder. When I do, it recovers old files but the problem continues to happen. <span style="font-size: 10pt;">The receiving error happens when when I shut down "New Mail" so that the viewed messages will go to the main folder. Both of these problems have been happening for several weeks and I have just lived with it for now.</span>[/quote]</p><p>Replace the existing Main Folder as follows (make a safety backup of the home mailbox directory first):</p><ul><li>Create a new folder named Main_Hold and copy all messages from the Main Folder folder to the Main_Hold folder.  Check a couple of message to confirm successfull copy.</li><li>Close Pegasus Mail</li><li>Use a file explorer to navigate to your home mailbox directory.</li><li>Move the files main.pmm and main.pmi out of that diretory to a temporary location (to be deleted once all is well)</li><li>Navigate to the Programs\Defaults directory of Pegasus Mail (default is C:\Pmail\Programs\Defaults</li><li>Copy the main.pmm and main.pmi files from the \Defaults directory to your home mailbox directory</li><li>Start Pegasus Mail</li><li>You should see an empty Main Folder folder.  </li><li>Go to Tools > Options > Basic settings and change the default mail folder to the new Main Folder using the "Select folder" button.</li><li>Copy or Move the messages from the Main_Hold folder to the new Main Folder folder.</li><li>That should do it. Once you have confirmed all is well you can delete the Main_Hold folder and the moved main.pmm and main.pmi files. </li></ul><p>[quote user="fdavis"]But another problem just started happening a couple of days ago. Now, every day when I turn on my computer and open Pegasus, I get the message that there is an autosaved message and asks me to open or continue. I have tried to do both, but the problem continues to persist.[/quote]</p><p>Are there any messages listed when you select File > Open saved messages (or Ctrl+O)? </p><p>Regardless, with Pegasus Mail closed, use a file explorer to navigate to your home mailbox directory and delete any zero byte .PMO files.  </p><p>BTW, If you don't know where your home mailbox directory is go to Help > About Pegasus Mail then click the Info button.  The resulting display will contain an entry that shows the path.</p><p> </p>
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