AFAIK, the default Pegasus Mail user name is not used in any of the
registry entries. They simply record paths to Pegasus Mail components and get rewritten each time the installer and/or Pegasus Mail is run.
An uninstall does not remove the mailbox content which is why the \PMail directory remained. Within it should be a \MAIL subdirectory which contains the mailbox directory (directories if multiple users). Each mailbox directory contains the configuration files for that Pegasus Mail user. So, when an uninstall is performed, the \PMAIL and associated mailbox directories remain. A subsequent reinstall will, by default, install to the same location as the previous install so will use all of the existing configuration files. One of those configuration files is probably causing the problem. The key to accomplishing a clean install is to get the remaining \PMAIL directory (and mailbox directories if they reside outside of \PMAIL) out of the picture either by renaming or moving it elsewhere. Don't delete the mailbox directories if you want to recover any data into the mailboxes of the new install.
Once \PMAIL is out the the picture, a subsequent install will not be able to see any of the files from the previous installation. It is strongly recommended that the new install be to C:\PMAIL. The program files should install into C:\PMAIL\PROGRAMS and the mailbox directories into C:\PMAIL\MAIL.
That is how it SHOULD work. What troubles me is that you stated you had deleted the PMAIL directory before the reinstall yet it appears to be using configuration data from the previous install. This indicates that the previous mailbox directories were left in place. If that is the case, the problem could be with a bad new message file. Try moving all of the new message files (*.cnm files) out of the LVANXXX directory. Now start Pegasus Mail and see if it starts up. If it does, the problem is being caused by a corrupted or zero-byte new message file. A zero-byte file is easy to find but a corrupted one can only be identified by trial and error. It will be dated after the last successful startup. Beyond that, the process of identifying it is to move a few message files at a time back into the mailbox directory, starting Pegasus Mail after each set until the startup fails. You then narrow it down from within that set.
If you feel certain that you removed the mailbox directories before the reinstall then my only suggestion is to try an uninstall/reinstall again following the steps described early in this post.
Sorry for being long-winded. I tend to do that in an attempt to provide the big picture in the hopes it of providing an understanding of what is going on and perhaps sparking an AHA! moment. Considering doing a system wide search for any directory named LVANXXX since it is possible to have Home and New mailbox directories in different locations. If you can find the PMAIL.INI file associated with user LVANXXX (it will be in that users Home mailbox directory) you can open it with a text editor and look at the mailbox directory path entries to see what was being used.
Let us know if you need help with copying mailbox data from the old mailbox directories to the new ones and we can point you to a resource containing that information.
<p>AFAIK, the default Pegasus Mail user name is not used in any of the
registry entries. They simply record paths to Pegasus Mail components and get rewritten each time the installer and/or Pegasus Mail is run.
</p><p>An uninstall does not remove the mailbox content which is why the \PMail directory remained.&nbsp; Within it should be a \MAIL subdirectory which contains the mailbox directory (directories if multiple users).&nbsp; Each mailbox directory contains the configuration files for that Pegasus Mail user.&nbsp; So, when an uninstall is performed, the \PMAIL and associated mailbox directories remain.&nbsp; A subsequent reinstall will, by default, install to the same location as the previous install so will use all of the existing configuration files.&nbsp; One of those configuration files is probably causing the problem.&nbsp; The key to accomplishing a clean install is to get the remaining \PMAIL directory (and mailbox directories if they reside outside of \PMAIL) out of the picture either by renaming or moving it elsewhere.&nbsp; Don't delete the mailbox directories if you want to recover any data into the mailboxes of the new install.
</p><p>Once \PMAIL is out the the picture, a subsequent install will not be able to see any of the files from the previous installation.&nbsp; It is strongly recommended that the new install be to C:\PMAIL.&nbsp; The program files should install into C:\PMAIL\PROGRAMS and the mailbox directories into C:\PMAIL\MAIL.</p><p>That is how it SHOULD work.&nbsp; What troubles me is that you stated you had deleted the PMAIL directory before the reinstall yet it appears to be using configuration data from the previous install.&nbsp; This indicates that the previous mailbox directories were left in place.&nbsp; If that is the case, the problem could be with a bad new message file.&nbsp; Try moving all of the new message files (*.cnm files) out of the LVANXXX directory. Now start Pegasus Mail and see if it starts up.&nbsp; If it does, the problem is being caused by a corrupted or zero-byte new message file.&nbsp; A zero-byte file is easy to find but a corrupted one can only be identified by trial and error.&nbsp; It will be dated after the last successful startup.&nbsp; Beyond that, the process of identifying it is to move a few message files at a time back into the mailbox directory, starting Pegasus Mail after each set until the startup fails.&nbsp; You then narrow it down from within that set.
</p><p>If you feel certain that you removed the mailbox directories before the reinstall then my only suggestion is to try an uninstall/reinstall again following the steps described early in this post.&nbsp; </p><p>Sorry for being long-winded.&nbsp; I tend to do that in an attempt to provide the big picture in the hopes it of providing an understanding of what is going on and perhaps sparking an AHA! moment.&nbsp; Considering doing a system wide search for any directory named LVANXXX since it is possible to have Home and New mailbox directories in different locations.&nbsp; If you can find the PMAIL.INI file associated with user LVANXXX (it will be in that users Home mailbox directory) you can open it with a text editor and look at the mailbox directory path entries to see what was being used.
</p><p>Let us know if you need help with copying mailbox data from the old mailbox directories to the new ones and we can point you to a resource containing that information.
</p><p>
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