Mail problems

Eshtaol

posted Oct 1 '17 at 7:38 pm

Thank you Brian for all your help AND understanding on the difficult matter it is appreciated.

Time Warner/Spectrum squared me away and okay now...apparently some issue this way on system

existed.

Once again thanks from this old geezer

Thank you Brian for all your help AND understanding on the difficult matter it is appreciated.Time Warner/Spectrum squared me away and okay now...apparently some issue this way on systemexisted.Once again thanks from this old geezer

Eshtaol

posted Sep 29 '17 at 1:07 am

Is there anyway I can retrieve or see the password I used when setting up the mail program I'm using now just shows bars obviously for security purposes. Having trouble when sending. Keep getting following all of a sudden as been working without any problems for years and don't know what happened. Dummy here on not saving but has worked for years

Delivery has failed on the enclosed message for the following
reasons reported either by the mail delivery system on the mail
relay host or by the local TCP/IP transport module:

334 535 5.7.0 ...authentication rejected

shouldn't really be password problem but looking at all angles....seems to affect any receiving as well Suggestions??

Is there anyway I can retrieve or see the password I used when setting up the mail program I'm using now just shows bars obviously for security purposes. Having trouble when sending. Keep getting following all of a sudden as been working without any problems for years and don't know what happened. Dummy here on not saving but has worked for years Delivery has failed on the enclosed message for the following reasons reported either by the mail delivery system on the mail relay host or by the local TCP/IP transport module: &nbsp;&nbsp; 334 535 5.7.0 ...authentication rejectedshouldn't really be password problem but looking at all angles....seems to affect any receiving as well&nbsp; Suggestions?? &nbsp;&nbsp;

Brian Fluet

posted Sep 29 '17 at 2:42 am

Passwords are recorded in internet session logs. If it's encoded, which I think they are in smtp logs, use an online base64 decoder like the one found at www.base64decode.org.

The encrypted username and password content follows the "AUTH LOGIN" line. The lines that don't begin with "334" contain the username and password.

The log file may also provide you with a clue into the cause of the failure.

Passwords are recorded in internet session logs.&nbsp; If it's encoded, which I think they are in smtp logs, use an online base64 decoder like the one found at www.base64decode.org.The encrypted username and password content follows the "AUTH LOGIN" line.&nbsp; The lines that don't begin with "334" contain the username and password.&nbsp; The log file may also provide you with a clue into the cause of the failure.&nbsp;

Eshtaol

posted Sep 29 '17 at 5:39 am

Thanks for replying quickly to my problem Brian. I have taken a quick look at your recommendation www.base64decode.org.

Please forgive my ignorance but just exactly what am I supposed to enter on the form and the rest of what they want. Can you further guide me?

Thanks for replying quickly to my problem Brian. I have taken a quick look at your recommendation www.base64decode.org.Please forgive my ignorance but just exactly what am I supposed to enter on the form and the rest of what they want. Can you further guide me?

Eshtaol

posted Sep 29 '17 at 6:08 am

BTW...this is what I get when trying to send(message comes back with this) in addition to what I had originally supplied you

23:04:16.093: --- 28 Sep 2017, 23:04:16.093 ---
23:04:16.093: Connect to 'smtp-server.roadrunner.com', timeout 180 seconds.
23:04:18.406: >> 220 cdptpa-cmomta02 cmsmtp 220 Welcome to Road Runner (WLIP)
23:04:18.421: << EHLO [192.168.0.6]
23:04:18.453: >> 250-cdptpa-cmomta02 hello [76.180.21.215], pleased to meet you
23:04:18.453: >> 250-HELP
23:04:18.453: >> 250-AUTH LOGIN PLAIN
23:04:18.453: >> 250-SIZE 30000000
23:04:18.453: >> 250-ENHANCEDSTATUSCODES
23:04:18.453: >> 250-8BITMIME
23:04:18.453: >> 250-STARTTLS
23:04:18.453: >> 250 OK
23:04:18.453: << AUTH LOGIN
23:04:18.500: >> 334 VXNlcm5hbWU6
23:04:18.500: << ZHNnaWxs
23:04:18.546: >> 334 UGFzc3dvcmQ6
23:04:18.546: << NDNjaGF1dGF1cXVh
23:04:18.843: >> 535 5.7.0 ...authentication rejected

BTW...this is what I get when trying to send(message comes back with this) in addition to what I had originally supplied you 23:04:16.093: --- 28 Sep 2017, 23:04:16.093 --- 23:04:16.093: Connect to 'smtp-server.roadrunner.com', timeout 180 seconds. 23:04:18.406: &gt;&gt; 220 cdptpa-cmomta02 cmsmtp 220 Welcome to Road Runner (WLIP) 23:04:18.421: &lt;&lt; EHLO [192.168.0.6] 23:04:18.453: &gt;&gt; 250-cdptpa-cmomta02 hello [76.180.21.215], pleased to meet you 23:04:18.453: &gt;&gt; 250-HELP 23:04:18.453: &gt;&gt; 250-AUTH LOGIN PLAIN 23:04:18.453: &gt;&gt; 250-SIZE 30000000 23:04:18.453: &gt;&gt; 250-ENHANCEDSTATUSCODES 23:04:18.453: &gt;&gt; 250-8BITMIME 23:04:18.453: &gt;&gt; 250-STARTTLS 23:04:18.453: &gt;&gt; 250 OK 23:04:18.453: &lt;&lt; AUTH LOGIN 23:04:18.500: &gt;&gt; 334 VXNlcm5hbWU6 23:04:18.500: &lt;&lt; ZHNnaWxs 23:04:18.546: &gt;&gt; 334 UGFzc3dvcmQ6 23:04:18.546: &lt;&lt; NDNjaGF1dGF1cXVh 23:04:18.843: &gt;&gt; 535 5.7.0 ...authentication rejected

Brian Fluet

posted Sep 29 '17 at 3:13 pm

You just posted your username and password in easily decrypted form so you number on priority should be to change them.

The password is contained in the log entry:

23:04:18.546: << NDNjaG.....Vh

To use www.base64decode.org you would copy the content "ND.....Vh" from the log and paste it into the "Decode from Base64 format" box then click the Decode button. The decoded content is displayed in the lower box.

I don't have an explanation for the "authentication rejected" failure. Normally, an invalid username or password will result in an entry stating such but I see that you are using Roadrunner which I also use at home and recall having to recently reconfigure mine but don't remember the details so researching their current smtp server configuration requirements might provide the answer.

BTW, if you can login via their webmail interface then you know its not a username/password issue but don't forget to change them ASAP.

You just posted your username and password in easily decrypted form so you number on priority should be to change them.The password is contained in the log entry:23:04:18.546: &lt;&lt; NDNjaG.....Vh To use www.base64decode.org you would copy the content "ND.....Vh" from the log and paste it into the "Decode from Base64 format" box then click the Decode button.&nbsp; The decoded content is displayed in the lower box.I don't have an explanation for the "authentication rejected" failure.&nbsp; Normally, an invalid username or password will result in an entry stating such but I see that you are using Roadrunner which I also use at home and recall having to recently reconfigure mine but don't remember the details so researching their current smtp server configuration requirements might provide the answer.BTW,&nbsp; if you can login via their webmail interface then you know its not a username/password issue but don't forget to change them ASAP.&nbsp;

Eshtaol

posted Sep 29 '17 at 11:53 pm

I utilized your information and accessed the decode and got what I was looking for.

The only way I found to even change was to use the setup wizard and re-do BUT it somehow won't let me.

I had different information supplied before for the POP3 address as well as the smtp so I called Time Warner

to find out proper settings and they told me it was mail.twc.com on both ends. That's what they told me but we both have roadrunner

and it seemed I had something with roadrunner in it.....may I ask what you have mine is roadrunner,com but you might have a rr

Evry things been goofy since they merged btw I was able to login to the webmail interface and see the mail but still having problems with the Pegasud

no matter what I try it keeps giving me

"The host claims that either the username or password you

have supplied

I utilized your information and accessed the decode and got what I was looking for.The only way I found to even change was to use the setup wizard and re-do BUT it somehow&nbsp; won't let me. I had different information supplied before for the POP3 address as well as the smtp so I called Time Warnerto find out proper settings and they told me it was&nbsp;&nbsp;&nbsp;&nbsp; mail.twc.com on both ends. That's what they told me but we both have roadrunnerand it seemed I had something with roadrunner in it.....may I ask what you have mine is roadrunner,com but you might have a rrEvry things been goofy since they merged btw I was able to login to the webmail interface and see the mail but still having problems with the Pegasudno matter what I try it keeps giving me&nbsp;&nbsp;  "The host claims that either the username or password you have supplied &nbsp;

Eshtaol

posted Sep 30 '17 at 12:01 am

"The host claims that either the username or password you

have supplied. should be after word supplied--- forget garble

"The host claims that either the username or password you have supplied. should be after word supplied--- forget garble

Brian Fluet

posted Sep 30 '17 at 3:18 am

The error message appears confirm an incorrect username or password is configured in the SMTP host. I suggest creating a new SMTP host and seeing if you can get it to work (just disable the old one for now).

Here are the settings I am using:

Host: mail.twc.com

Port: 587

Timeout: 120

In the Security tab only these settings are enabled:

SSL/TLS: Never

Login to the SMTP server with the following details: username and password entered

The error message appears confirm an incorrect username or password is configured in the SMTP host.&nbsp; I suggest creating a new SMTP host and seeing if you can get it to work (just disable the old one for now).Here are the settings I am using:Host: mail.twc.comPort: 587Timeout: 120 In the Security tab only these settings are enabled: SSL/TLS: NeverLogin to the SMTP server with the following details: username and password entered&nbsp;

Eshtaol

posted Sep 30 '17 at 8:11 pm

Thinking again

Got to thinking last night (and that's always a problem)

Since we both have roadrunner (It just might be helpful) ...if you were to use the set up wizard what are your specific settings

excluding user name and of course password. I know you have the host same as me but what you have entered just may work

As always...thank you for your help

Thinking againGot to thinking last night (and that's always a problem)Since we both have roadrunner (It just might be helpful) ...if you were to use the set up wizard what are your specific settings excluding user name and of course password. I know you have the host same as me but what you have entered just may workAs always...thank you for your help

Brian Fluet

posted Sep 30 '17 at 10:07 pm

I have posted my setting so do not know what you are asking for.

You mention the "setup wizard". POP3 and SMTP host configurations can be done via Tools > Internet options.

I have posted my setting so do not know what you are asking for.You mention the "setup wizard".&nbsp; POP3 and SMTP host configurations can be done via Tools &gt; Internet options.

Eshtaol

posted Sep 30 '17 at 11:35 pm

Sorry to be so confusing but going to the tools.>internet options what I was asking was what do you have listed under your pop3 and the smtp settings

I know we both have roadrunner and the POP3 probably should read mail.twc.com but not sure what/how you have for the smtp...could be same setup and just may help

Sorry to be so confusing but going to the tools.&gt;internet options what I was asking was what do you have listed under your pop3 and the smtp settingsI know we both have roadrunner and the POP3 probably should read mail.twc.com but not sure what/how you have for the smtp...could be same setup and just may help

Brian Fluet

posted Oct 1 '17 at 1:30 am

Look four posts up.

Also here: https://www.timewarnercable.com/en/support/faqs/faqs-internet/e-mailacco/incoming-outgoing-server-addresses.html

Note: no TLS or SSL so that should be set to "Never" in Pegasus Mail

Look four posts up.Also here: https://www.timewarnercable.com/en/support/faqs/faqs-internet/e-mailacco/incoming-outgoing-server-addresses.htmlNote: no TLS or SSL so that should be set to "Never" in Pegasus Mail

Eshtaol

posted Oct 1 '17 at 4:11 am

As usual appreciate your help and especially the last link provided but guess I will have to contact Time Warner/Spectrum themselves as I have no idea

where to find these "ports" to see where they match up. I'm seeing numbers but do not see how or how to change ports or making sure they are correct.

I saw your settings and your port settings but simply thought I'd just try to place what you had (written wise) into proper asked locations assuming it would be same.

As usual appreciate your help and especially the last link provided but guess I will have to contact Time Warner/Spectrum themselves as I have no ideawhere to find&nbsp; these "ports" to see where they match up. I'm seeing numbers but do not see how or how to change ports or making sure they are correct.I saw your settings and your port settings but simply thought I'd just try to place what you had (written wise) into proper asked locations assuming it would be same.

Brian Fluet

posted Oct 1 '17 at 5:14 am

If you are using multiple identities, make sure you are running Pegasus Mail as the identity used when sending via the TWC SMTP server.

Follow these steps to disable the existing SMTP host and created a new one.

Tools > Internet options

Select the Sending(SMTP) tab

In the pane titled "Send mail using these SMTP hosts" click the one configured to connect to TWC and select disable.

Click Add

Click New

Enter a name

In the "Server host name" box enter "mail.twc.com" without quotes

In the "Server TCP/IP port box enter 587

Click on the Security tab

In the SSL/TLS settings area make sure "Never" is selected

In the SMTP Authentication area tick the "Login to the SMTP server using the following details" then enter your username an password.

Click OK to close that window.

Click on the General tab of the Internet Mail Options window

Enable Internet session logging.

Click OK to close the Internet Mail Options window

Restart Pegasus Mail

Try sending a message.

If it fails, check the internet session log.

Don't forget to turn off internet session logging once you are done troubleshooting.

If you are using multiple identities, make sure you are running Pegasus Mail as the identity used when sending via the TWC SMTP server. Follow these steps to disable the existing SMTP host and created a new one. Tools &gt; Internet optionsSelect the Sending(SMTP) tabIn the pane titled "Send mail using these SMTP hosts" click the one configured to connect to TWC and select disable. Click AddClick NewEnter a nameIn the "Server host name" box enter "mail.twc.com" without quotesIn the "Server TCP/IP port box enter 587Click on the Security tabIn the SSL/TLS settings&nbsp; area make sure "Never" is selected In the SMTP Authentication area tick the "Login to the SMTP server using the following details" then enter your username an password.Click OK to close that window.Click on the General tab of the Internet Mail Options window Enable Internet session logging.Click OK to close the&nbsp; Internet Mail Options window Restart Pegasus MailTry sending a message.If it fails, check the internet session log.Don't forget to turn off internet session logging once you are done troubleshooting. &nbsp;

Eshtaol

posted Oct 1 '17 at 6:59 am

I made a copy and printed out to work on later as it;s getting late. It did seem to put me on the right track but there are a couple of further questions

Where do I find the internet session logging?

Also where you mention In the pane titled "Send mail using these SMTP hosts" click the one configured to connect to TWC and select disable-- the only thing there was mail.twc.com and to add new there was nothing

tried sending to no avail but needing to see the log but where.

I made a copy and printed out to work&nbsp; on later as it;s getting late. It did seem to put me on the right track but there are a couple of further questionsWhere do I find the internet session logging?Also where you mention&nbsp; In the pane titled "Send mail using these SMTP hosts" click the one configured to connect to TWC and select disable-- the only thing there was mail.twc.com and to add new there was nothing tried sending to no avail but needing to see the log but where.

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