I am running Mercury 4.8 (on a Windows 10 machine) and all client devices use IMAP4 to access mail.
I have had problems for a few weeks now and have been unable to solve them.
When I access mail using Thunderbird 52.4.0, both the Sent and Sent Items (used by different client devices) are greyed out. If I try to open one of these folders, although there is a list of messages, if I try to open any of them, the server reports that there is no such folder. If I go to Thunderbird's Subscribe option, although Sent and Sent Items are listed, there are no checkboxes alongside them and they are shown in grey. There is also a folder with the name of something line iiiiiiiiiiiiiiiiiiiiiiiiii which has a checkbox. I never intentionally created a folder with this name on the server. There are a few rather old accessible messages in this folder, as viewed by Thunderbird. If I access mail from an Android phone Aqua Mail) two Sent and one Sent Items folders are showing, all of which show lists of messages.
Another, perhaps related, issue is that, for the account in question, I automatically forward (using Mercury's filtering rules) all mail to a GMail account, as a backup. Unfortunately, if the forwarded message contains an attachment, the message is forwarded but not the attachment. One other curious things is that when mail is sent from the non-GMail account the Sent copy sometimes (I don't think that this is consistent) ends up in the GMail Sent folder.
There are a dozen of so accounts set up on the Mecury server, but it is only one that displays the above problems.
Presumably something has been corrupted. I have done a low-level hard-disk check for the disk being used by Mercury and it passed both short and long tests. This was using SeaTools for the Seagate drive in question. I have also done a full virus scan (Avast) and malware scan (Malwarebytes) and no problems were reported.
Maybe I have lost my Sent/Sent Items messages, if the folders no longer exist. However, any help to investigate the above problems would be appreciated.
Gordon
<p>I am running Mercury 4.8 (on a Windows 10 machine) and all client devices use IMAP4 to access mail.</p><p>I have had problems for a few weeks now and have been unable to solve them.</p><p>When I access mail using Thunderbird 52.4.0, both the Sent and Sent Items (used by different client devices) are greyed out.&nbsp; If I try to open one of these folders, although there is a list of messages, if I try to open any of them, the server reports that there is no such folder.&nbsp; If I go to Thunderbird's Subscribe option, although Sent and Sent Items are listed, there are no checkboxes alongside them and they are shown in grey.&nbsp; There is also a folder with the name of something line iiiiiiiiiiiiiiiiiiiiiiiiii which has a checkbox.&nbsp; I never intentionally created a folder with this name&nbsp;on the server.&nbsp; There are a few rather old accessible messages in this folder, as viewed by Thunderbird.&nbsp; If I access mail from an Android phone Aqua Mail) two Sent and one Sent Items&nbsp;folders are showing, all of which show lists of messages.</p><p>Another, perhaps related, issue is that, for the account in question, I automatically forward (using Mercury's filtering rules) all mail to a GMail account, as a backup.&nbsp; Unfortunately, if the forwarded message contains an attachment, the message is forwarded but not the attachment.&nbsp; One other curious things is that when mail is sent from the non-GMail account&nbsp;the Sent copy sometimes (I don't think that this is consistent) ends up in the GMail Sent folder.&nbsp;</p><p>There are a dozen of so accounts set up on the Mecury server, but it is only one that displays the above problems.</p><p>Presumably&nbsp;something has been corrupted.&nbsp; I have done a low-level hard-disk check for the disk being used by Mercury&nbsp;and it passed both short and long tests.&nbsp; This was using SeaTools for the Seagate drive in question.&nbsp; I have also done a full virus scan (Avast)&nbsp;and malware scan (Malwarebytes)&nbsp;and no problems were reported.</p><p>Maybe I have lost my Sent/Sent Items messages, if the folders no longer exist.&nbsp; However, any help to investigate the above problems would be appreciated.</p><p>Gordon&nbsp;</p>