Community Discussions and Support
Cannot Send Large Attachments

I am using Pegasus 2.4.10.3 recently installed on a new Windows 10 desktop computer and cannot send large attachments, more than about 500kB.  I have been using Pegasus for 20 years or so on a number of different computers and have never had this problem.  I am also using it now on another older Windows 8.1 desktop computer that is working fine with large attachments.

I have gone through all the Options and Internet Options in the Tools menu, but cannot find anything that may account for not being able to send large attachments.  Can anyone suggest why this is happening, please, or anything I can try to overcome the problem?

Thanks, Chris

<p style="font-size: 13.3333px;">I am using Pegasus 2.4.10.3 recently installed on a new Windows 10 desktop computer and cannot send large attachments, more than about 500kB.  I have been using Pegasus for 20 years or so on a number of different computers and have never had this problem.  I am also using it now on another older Windows 8.1 desktop computer that is working fine with large attachments.</p><p style="font-size: 13.3333px;"><span style="font-size: 10pt;">I have gone through all the Options and Internet Options in the Tools menu, but cannot find anything that may account for not being able to send large attachments.  Can anyone suggest why this is happening, please, or anything I can try to overcome the problem?</span></p><p style="font-size: 13.3333px;"><span style="font-size: 10pt;"></span><span style="font-size: 10pt;">Thanks, Chris</span></p>

[quote user="Flosex"]Can anyone suggest why this is happening, please, or anything I can try to overcome the problem?[/quote]

Not without any further information. What makes you believe you cannot send large attachments? Do you get any kind of error message? And if so, what does it say?

<p>[quote user="Flosex"]<span style="font-size: 10pt;">Can anyone suggest why this is happening, please, or anything I can try to overcome the problem?</span>[/quote]</p><p>Not without any further information. What makes you believe you cannot send large attachments? Do you get any kind of error message? And if so, what does it say? </p>
			Michael
--
IERenderer's Homepage
PGP Key ID (RSA 2048): 0xC45D831B
S/MIME Fingerprint: 94C6B471 0C623088 A5B27701 742B8666 3B7E657C

Sorry Michael, I should have said.  

The 'SMTP Network or Protocol Error Sending Mail' icon appears with the following trace:

09:47:53.604: --- 12 Jul 2019, 9:47:53.604 ---

09:47:53.604: Connect to 'relay.plus.net', timeout 30 seconds.

09:47:54.770: >> 220 avasout06 smtp relay.plus.net

09:47:54.771: << EHLO [192.168.1.68]

09:47:54.811: >> 250-avasout06 hello [87.114.165.210], pleased to meet you

09:47:54.811: >> 250-HELP

09:47:54.811: >> 250-AUTH LOGIN PLAIN

09:47:54.811: >> 250-SIZE 104857600

09:47:54.811: >> 250-PIPELINING

09:47:54.811: >> 250-8BITMIME

09:47:54.811: >> 250 OK

09:47:54.829: << MAIL FROM:<chris@g4bue.com> SIZE=3521062

09:47:54.872: >> 250 <chris@g4bue.com> sender ok

09:47:54.872: << RCPT TO:<susrida@gmail.com>

09:47:54.912: >> 250 <susrida@gmail.com> recipient ok

09:47:54.912: << DATA

09:47:54.951: >> 354 OK

09:48:28.273: 8: Socket read timeout

09:48:28.273: >>  

Afterwards, I receive an email as follows: 

Delivery has failed on the enclosed message for the following reasons reported either by the mail delivery system on the mail relay host or by the local TCP/IP transport module:

   *** TCP/IP error while processing job ***

   A network error has occurred while WinPMail    attempted to send your message. This error could be caused by many conditions, including the following:

     * The remote host may have gone down.

     * Your network may have been broken or gone down.

     * You may have a configuration problem in your WINSOCK.DLL. * If running on a SLIP line, you may have experienced a timeout (increase the value in WinPMail's Network Config. Dialog), or the phone line may have gone down or suffered from excessive line noise.

   WinPMail will requeue your message and try again later.

In my Tools/Internet Options/Sending (SMTP)/ option for my SMTP, I have the Timeout set for 30 seconds (which it is set to on the Windows 8.1 desktop that works fine). I have just tried increasing this to 120 seconds and have managed to send an email with a  3.5M attachment to myself as a test, and all appears to have gone well. 

Could this have been the problem?

Chris 


 

&lt;p&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Sorry Michael, I should have said.&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;The &#039;SMTP Network or Protocol Error Sending Mail&#039; icon appears with the following trace:&lt;/p&gt;&lt;p&gt;09:47:53.604: --- 12 Jul 2019, 9:47:53.604 ---&lt;/p&gt;&lt;p&gt;09:47:53.604: Connect to &#039;relay.plus.net&#039;, timeout 30 seconds.&lt;/p&gt;&lt;p&gt;09:47:54.770: &amp;gt;&amp;gt; 220 avasout06 smtp relay.plus.net&lt;/p&gt;&lt;p&gt;09:47:54.771: &amp;lt;&amp;lt; EHLO [192.168.1.68]&lt;/p&gt;&lt;p&gt;09:47:54.811: &amp;gt;&amp;gt; 250-avasout06 hello [87.114.165.210], pleased to meet you&lt;/p&gt;&lt;p&gt;09:47:54.811: &amp;gt;&amp;gt; 250-HELP&lt;/p&gt;&lt;p&gt;09:47:54.811: &amp;gt;&amp;gt; 250-AUTH LOGIN PLAIN&lt;/p&gt;&lt;p&gt;09:47:54.811: &amp;gt;&amp;gt; 250-SIZE 104857600&lt;/p&gt;&lt;p&gt;09:47:54.811: &amp;gt;&amp;gt; 250-PIPELINING&lt;/p&gt;&lt;p&gt;09:47:54.811: &amp;gt;&amp;gt; 250-8BITMIME&lt;/p&gt;&lt;p&gt;09:47:54.811: &amp;gt;&amp;gt; 250 OK&lt;/p&gt;&lt;p&gt;09:47:54.829: &amp;lt;&amp;lt; MAIL FROM:&amp;lt;chris@g4bue.com&amp;gt; SIZE=3521062&lt;/p&gt;&lt;p&gt;09:47:54.872: &amp;gt;&amp;gt; 250 &amp;lt;chris@g4bue.com&amp;gt; sender ok&lt;/p&gt;&lt;p&gt;09:47:54.872: &amp;lt;&amp;lt; RCPT TO:&amp;lt;susrida@gmail.com&amp;gt;&lt;/p&gt;&lt;p&gt;09:47:54.912: &amp;gt;&amp;gt; 250 &amp;lt;susrida@gmail.com&amp;gt; recipient ok&lt;/p&gt;&lt;p&gt;09:47:54.912: &amp;lt;&amp;lt; DATA&lt;/p&gt;&lt;p&gt;09:47:54.951: &amp;gt;&amp;gt; 354 OK&lt;/p&gt;&lt;p&gt;09:48:28.273: 8: Socket read timeout&lt;/p&gt;&lt;p&gt;09:48:28.273: &amp;gt;&amp;gt;&amp;nbsp;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Afterwards, I receive an email as follows:&lt;/span&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;Delivery has failed on the enclosed message for&amp;nbsp;&lt;span style=&quot;font-size: 10pt;&quot;&gt;the following reasons reported either by the mail&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;delivery system on the mail relay host or by the&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;local TCP/IP transport module:&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;&amp;nbsp; &amp;nbsp;*** TCP/IP error while processing job ***&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp; &amp;nbsp;A network error has occurred while WinPMail&amp;nbsp;&lt;span style=&quot;font-size: 10pt;&quot;&gt;&amp;nbsp; &amp;nbsp;attempted to send your message. This error&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;could be caused by many conditions, including&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;the following:&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp;* The remote host may have gone down.&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp;* Your network may have been broken or gone&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;down.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp;* You may have a configuration problem&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;in your WINSOCK.DLL. * If running on a SLIP&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;line, you may have experienced a&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;timeout (increase the value in WinPMail&#039;s&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Network Config. Dialog), or the phone line&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;may have gone down or suffered from&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;excessive line noise.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp; &amp;nbsp;WinPMail will requeue your message and try&amp;nbsp;&lt;span style=&quot;font-size: 10pt;&quot;&gt;again later.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;In my Tools/Internet Options/Sending (SMTP)/ option for my SMTP, I have the Timeout set for 30 seconds (which it is set to on the Windows 8.1 desktop that works fine). I have just&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;tried increasing this to 120 seconds and have managed to send an email with a&amp;nbsp; 3.5M attachment to myself as a test, and all appears to have gone well.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Could this have been the problem?&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Chris&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;

[quote user="Flosex"]In my Tools/Internet Options/Sending (SMTP)/ option for my SMTP, I have the Timeout set for 30 seconds (which it is set to on the Windows 8.1 desktop that works fine). I have just tried increasing this to 120 seconds and have managed to send an email with a  3.5M attachment to myself as a test, and all appears to have gone well. 

Could this have been the problem?[/quote]

Yes, but there's a similar option on the General tab which you should also set to a longer timout, see below:
[quote user=&quot;Flosex&quot;]&lt;span style=&quot;font-size: 10pt;&quot;&gt;In my Tools/Internet Options/Sending (SMTP)/ option for my SMTP, I have the Timeout set for 30 seconds (which it is set to on the Windows 8.1 desktop that works fine). I have just&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;tried increasing this to 120 seconds and have managed to send an email with a&amp;nbsp; 3.5M attachment to myself as a test, and all appears to have gone well.&amp;nbsp;&lt;/span&gt;&lt;p&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Could this have been the problem?&lt;/span&gt;[/quote]&lt;/p&gt;Yes, but there&#039;s a similar option on the &lt;i&gt;General&lt;/i&gt; tab which you should also set to a longer timout, see below: 
			Michael
--
IERenderer's Homepage
PGP Key ID (RSA 2048): 0xC45D831B
S/MIME Fingerprint: 94C6B471 0C623088 A5B27701 742B8666 3B7E657C



Thanks again, Michael.  That was set to 5 seconds (as it is on my Windows 8.1 desktop computer), but I have now changed both to 60 seconds, like you.

Many thanks for your help.

Chris 

&lt;p&gt; Thanks again, Michael.&amp;nbsp; That was set to 5 seconds (as it is on my Windows 8.1 desktop computer), but I have now changed both to 60 seconds, like you.&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Many thanks for your help.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 10pt;&quot;&gt;Chris&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
live preview
enter atleast 10 characters
WARNING: You mentioned %MENTIONS%, but they cannot see this message and will not be notified
Saving...
Saved
With selected deselect posts show selected posts
All posts under this topic will be deleted ?
Cancel
Delete
Pending draft ... Click to resume editing
Discard draft