This is the issue I ran into that I referenced in my earlier post about having to jump through a bunch of hoops. I am sorry I did not document what exactly I did but I had to install Exchange Powershell in order to hydrate. Of course there were a couple of intermediate powershell commands because nothing is that easy. You can try this link
https://theadmin365.com/how-to-enable-organization-customization-in-office-365/
This is the issue I ran into that I referenced in my earlier post about having to jump through a bunch of hoops. I am sorry I did not document what exactly I did but I had to install Exchange Powershell in order to hydrate. Of course there were a couple of intermediate powershell commands because nothing is that easy. You can try this link
https://theadmin365.com/how-to-enable-organization-customization-in-office-365/