Just another thing to check. Are you using a VPN or accessing ISP from a network that isn't their controlled link.
Long ago, checks were not required for sending mail using old port 25, but many ISPs have had to switch to require the more secure smtp port and requiring various types of authentication if accessing via no local IPs.
If using VPN software, you may be physically on a local IP of your ISP, but the VPN is making it look like a different network, so the extra authenticalion might be needed.
I'm currently in NV at moms, and long ago had to setup to use the extra authentication options or my Guam based ISP would not allow sending.
Might want to have it create a TCP log of connection. (Note: if you upload it, make sure that any password is deleted). Even encrypted password, since they can be decoded.
Hopefully, it is a minor issue.
Just another thing to check. Are you using a VPN or accessing ISP from a network that isn't their controlled link.
Long ago, checks were not required for sending mail using old port 25, but many ISPs have had to switch to require the more secure smtp port and requiring various types of authentication if accessing via no local IPs.
If using VPN software, you may be physically on a local IP of your ISP, but the VPN is making it look like a different network, so the extra authenticalion might be needed.
I'm currently in NV at moms, and long ago had to setup to use the extra authentication options or my Guam based ISP would not allow sending.
Might want to have it create a TCP log of connection. (Note: if you upload it, make sure that any password is deleted). Even encrypted password, since they can be decoded.
Hopefully, it is a minor issue.